Question about Maytag Neptune MAH5500B Front Load Washer
Make sure that the outlet hose is not blocked and the filter is clear.
If this is OK then the following from Maytag may be helpful. If not call a repair man for service.
Is the Delicate or Hand Wash cycle selected?
Spin speeds can vary by the cycle that is selected. Your washer is designed so that in certain cycles, such as the Delicate or Hand Wash cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to protect the delicate fabrics from shrinking and wrinkling. Select the appropriate cycle based on the fabric being washed.
Was Max Extract selected?
Ideal for heavy loads such as towels and bedding, Max Extract removes more water from loads during spin.
Were you washing one bulky item, such as a rug or large blanket?
Consider adding more items to help balance the load during spin. Select Drain/Spin or Spin Only cycle and restart the washer. Your washer is designed to detect an unbalanced load and automatically lower the spin speed. Unbalanced conditions are more likely to occur with a single, bulky item.
Are excessive suds present?
Use only HE High Efficiency detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, which will result in very wet loads.
See also: Why HE High Efficiency detergent is required
Is the drain hose kinked or is the drain clogged?
Make sure the drain hose is not kinked. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink. Use the U-shaped drain hose form or hose retainer on the drain hose, and secure the drain hose. See the Installation Instructions for details.
Is the end of the drain hose more than 96" (244 cm) above the floor?
The drainpipe (standpipe) height requirements are: 96" (244 cm) maximum and 30" (76.2 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details; find them by entering your model number in the Manuals and Literature search below.
Is your outlet voltage low?
Check the electrical source or call an electrician.
Posted on Sep 10, 2009
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Posted on Jan 02, 2017
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