Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

Water is in the drum after a complete washing cycle, you can't see the water but you can here it slushing around and leaves a foul order when not used for several days.

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Make sure that the outlet hose is not blocked and the filter is clear.

If this is OK then the following from Maytag may be helpful. If not call a repair man for service.

Is the Delicate or Hand Wash cycle selected?
Spin speeds can vary by the cycle that is selected. Your washer is designed so that in certain cycles, such as the Delicate or Hand Wash cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to protect the delicate fabrics from shrinking and wrinkling. Select the appropriate cycle based on the fabric being washed.
Was Max Extract selected?
Ideal for heavy loads such as towels and bedding, Max Extract removes more water from loads during spin.

Were you washing one bulky item, such as a rug or large blanket?
Consider adding more items to help balance the load during spin. Select Drain/Spin or Spin Only cycle and restart the washer. Your washer is designed to detect an unbalanced load and automatically lower the spin speed. Unbalanced conditions are more likely to occur with a single, bulky item.
Are excessive suds present?
Use only HE High Efficiency detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, which will result in very wet loads.
See also: Why HE High Efficiency detergent is required

Is the drain hose kinked or is the drain clogged?
Make sure the drain hose is not kinked. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink. Use the U-shaped drain hose form or hose retainer on the drain hose, and secure the drain hose. See the Installation Instructions for details.

Is the end of the drain hose more than 96" (244 cm) above the floor?
The drainpipe (standpipe) height requirements are: 96" (244 cm) maximum and 30" (76.2 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details; find them by entering your model number in the Manuals and Literature search below.

Is your outlet voltage low?
Check the electrical source or call an electrician.

Posted on Sep 10, 2009

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1 Answer

Is there a lint trap on this washer. Rinse cycle leaves lint. I've even did a complete cycle as a rinse.


Disconnect power, water supply and free drain hose. Turn machine on it's side. Underneath, you'll see two hises the same size as the drain hose ( one is actually the drain hose, the other drains from the drum.
Disconnect both and take shop vac to hoses and water inlets. That should clean out your pump.
look around and see if those hoses lead anywhere other than the drum and directly to the drain. If there is anything inbetween either, that's likely your filter.

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Since we are working on the drain side of things only 2 things can happen to not get the water out of your tub-1 the pump isn't working,something stuck in it- 2 you have blockage which we know is not in the trap-check conection to the tub and the pump and all discharge hoses-cheers Denny

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Water in washing machine drum


I shall give you some tips for cleaning the washing machine and clearing the smell

check this link:
http://www.espares.co.uk/advice/washing-machines/a/7/1182/smelly-washing-machine.html

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  1. Check the filter is clean.
  2. Check that the outlet pipe is completely clear of debris and soap / detergent scum.
If this does not cure the problem then it may be there is soimething trapped in the water pump or thst the pump is actually defective which will mean a new pump is required.

To keep the machine clean of waste build up and to keep any bad odors away
  1. Remove all items from the washer.
  2. Open the dispenser drawer and 2/3 cup (160 mL) of liquid chlorine bleach to the bleach compartment. DO NOT use more than 2/3 cup (160mL) of bleach per cycle as this will lead to product damage.
  3. Close the washer door and dispenser drawer.
  4. Select the Clean Washer cycle or a full wash cotton 104 F wash (40 C). DO NOT use any higher temperature as this will cause unnecessary fumes
  5. Press Start and allow cycle to complete.
  6. After the cycle is complete, leave the door open slightly to allow ventilation and drying of the washer interior.
  7. Repeat the cleaning procedure monthly

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sounds like its not going thru the complete spin cycle and empty could the timer control switch its all intergrated in one all the the different application s the cycles goes thru all report back to the timer control switch and when the cycle is complete the timer goes to the next cycle i f the timer is defective it well keep on going reguardless and go to the next cycle unfortunately the cost will run around 250.00 for the part good luck

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Some water yes. a lot of water no.As long as the water stays below the wash tub you should be OK.
You might want to pull your water pump off and check for a restriction.

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If you take off the bottom panel on the front of the washer, there is a little pump with a twist lid on it. Open that and see if there is anything plugging up the drain. We had a problem where a sock got sucked into it and it did the same thing.

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Lint build up. good hot water wash with bleach should do the trick

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