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My HP pavillion ZD8000 laptop will not operate on mains power. To recharge the battery the machine has to be upside down. There would appear to be a loose connection wher teh mains adapter plugs in to teh machine.

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  • the_westons Sep 10, 2009

    Thanks, I think the problem must be with the motherboard as we have tried a new battery and a different power supply.

  • todd gentile
    todd gentile May 11, 2010

    is the battery locking in tight? are the contacts damaged,or debri stuck in them?

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  • 32,281 Answers

Check the power adapter with a multi-meter, the voltage of the power plug that plugs into the power socket on the laptop should be slight higher than the voltage that is printed on the label on the adapter.
If it is faulty, there are replacement power supplies available on the Internet or at your friendly computer shop.
If the adapter is OK then the power socket on the laptop is faulty or this socket has a dry solder joint connection on the motherboard.
You can test this by wriggling the power plug when it is connected to the laptop, if the charge LED flickers and if you hold this plug in a certain position the charge LED stays on without flickering, then the power socket is faulty.
This can be repaired, but requires the laptop to be completely
disassembled. I suggest you get a quote first.

Posted on Sep 10, 2009

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let me know

please do rate this and leave feeedback

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