Question about Compaq Presario CQ60-220US PC Laptop

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Touchpad will not work

I m unable to use the touchpad because it freezes sometimes or the mouse pointer moves in the opposite direction to which i m am directing it. This machine is new and i only opened it yesterday. Its a compaq presario cq60.

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Hello, seems like a problem with the touchpad, first disable and enable the touchpad with the button which is located at the top of the touchpad, the corresponding LED should change from blue to orange and vice versa. If this doesn't solve the issue, reinstall the driver for the touchpad, you can find this by searching for 'recovery manager' in the start bar. Next step is to select 'advance options' and choose reïnstall hardware driver, there should be an option called 'Synaptics touchpad driver' select and install. kr Gijs

Posted on Sep 10, 2009

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I love these laptops. Im guessing that the system is virus free with this fix idea.

Try shutting off the mouse (button above the mouse and below the space bar) try a regular USB external mouse and see if it works. If it does, leave the external plugged in and try the mouse again. If it still does not work, Click start, right click computer and click properties, in the upper left corner click Device manager, when Windows asks you for permission click continue, open Mice and other Pointing Devices, click on the mouse that says synaptics PS/2 Port Touchpad (or similar), click the delete button on the keyboard, click the enter key, then restart your computer. You can do this by using the external mouse or by clicking the windows key on the keyboard and then using the keyboard to navigate by using the arrows, tab and the enter buttons. When you restart the computer it should rerecognize the synaptic mouse and it should start working correctly. If it does not then I would suggest going to HPs website to download and install a new driver to see if that fixes it. If not then last resort is to contact HP about a repair.
Hope this helped...

Posted on Sep 10, 2009

  • Dale Barrett
    Dale Barrett Sep 10, 2009

    I love these laptops. Im guessing that the system is virus free with this fix idea.



    Try shutting off the mouse (button above the mouse and below the space bar) try a regular USB external mouse and see if it works. If it does, leave the external plugged in and try the mouse again. If it still does not work, Click start, right click computer and click properties, in the upper left corner click Device manager, when Windows asks you for permission click continue, open Mice and other Pointing Devices, click on the mouse that says synaptics PS/2 Port Touchpad (or similar), click the delete button on the keyboard, click the enter key, then restart your computer. You can do this by using the external mouse or by clicking the windows key on the keyboard and then using the keyboard to navigate by using the arrows, tab and the enter buttons. When you restart the computer it should rerecognize the synaptic mouse and it should start working correctly. If it does not then I would suggest going to HPs website to download and install a new driver to see if that fixes it. If not then last resort is to contact HP about a repair.

    Hope this helped...

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Step 1


1. Open Mouse by clicking the Start button, clicking Control Panel, clicking Hardware, and then clicking Mouse.
2. Click the Pointer Options tab, and then do any of the following:

To change the speed at which the mouse pointer moves, move the Select a pointer speed slider towards Slow or Fast.
• To make the pointer work more accurately when you're moving the mouse slowly, select the Enhance pointer precision check box.
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If you are using touchpad, try reducing the Touchpad sensitivity and check

1. Click on the "Start" icon in the lower left corner of the screen. Select "Control Panel." Next select "Mouse" under "Hardware and Sound." You can also left-click the touchpad while the cursor is anywhere on the desktop. From that screen, choose "Mouse Pointers."
2. Select the "
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4. Pick the "
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5. Read the information provided in the next dialog box. It gives you options for tapping your
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6. Make any changes you want from the various topics. When you make a change, click "
Apply." Click "OK" when you finish making all your changes.
7. Do some work on your computer for a while, If the touchpad is still too sensitive, return to the "Mouse" menu and continue to adjust the settings until you get them just the way you want them.


Step 3

If the issue persists try to perform a clean boot and check whether the issue is still persists.

Follow the steps mentioned in the article given below.

How to configure Windows Vista to start in a "clean boot":

http://support.microsoft.com/kb/929135

Note:Once the troubleshooting is over, reset the computer to start as usual.


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2. Click the Pointer Options tab, and then do any of the following:

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• To make the pointer work more accurately when you're moving the mouse slowly, select the Enhance pointer precision check box.
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If you are using touchpad, try reducing the Touchpad sensitivity and check

1. Click on the "Start" icon in the lower left corner of the screen. Select "Control Panel." Next select "Mouse" under "Hardware and Sound." You can also left-click the touchpad while the cursor is anywhere on the desktop. From that screen, choose "Mouse Pointers."
2. Select the "
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3. Set the touchpad for right or left-handed use from this dialog box. You can adjust the double click speed of your computer as well. When you finish making any changes, click "
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4. Pick the "
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6. Make any changes you want from the various topics. When you make a change, click "
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7. Do some work on your computer for a while, If the touchpad is still too sensitive, return to the "Mouse" menu and continue to adjust the settings until you get them just the way you want them.


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If the issue persists try to perform a clean boot and check whether the issue is still persists.

Follow the steps mentioned in the article given below.

How to configure Windows Vista to start in a "clean boot":

http://support.microsoft.com/kb/929135

Note:Once the troubleshooting is over, reset the computer to start as usual.


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