Did you remove the drum protecion ? (a kind of 2 or 4 big screws that attach the drum to the body of the machine to protect it during transportation - new machines ships like this from factory)
If you continue to use it without removing those attachements, not only it is dangerous but also you will damage it.
Have a look on the installation manual, the re should be discribed how to remove them.
Hope this helps.
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Did you set the back feet before leveling? On most units to set and lock the back feet you need to pull the top towards you so that the back is raised off the floor, then set it down again, this will release the feet and lock then down. The you level the two front feet. After this is done you must make sure your load is balanced. Distribute the items as evenly as you can in the tub. Once it gets to the spin cycle if its walking or shaking a lot, stop it and redistribute the items more evenly in the tub. Also try not to overload the unit or combining many heavy items with few light ones. If this is a new machine, did you remove the shipping locks from the back before using it? They have plastic strips attached to them, make sure they have all been removed, as well as any shipping bolts.
Pump out time of 40 seconds sounds good. No ND error code and you spin up to 850RPM which is max for the machine. You have no standing water in the wash basket.... I'm scratching my head. Could you do a Spin Only cycle with that same wet wash load and set the SPIN for Max Extract. After you start the Spin Only cycle put the machine in Service Mode and watch the RPM range. This cycle sets the display to 12 minutes. Let’s see if the wash load remains wet and what max RPM is reached. ""Maybe the pump is not turning on during the spin cycle?"" You have no standing water in the wash basket correct? I feel the pump is turning on or you would have standing water in the wash basket and the pressure switch would have never indicated an empty condition (Low Level pressure switch contacts) to the Control Board. The Control Board would have stopped the wash cycle with a ND for no drain error code. The pump in the spin cycle will turn on a number of times see if you hear turn on in a Spin Only cycle I just ran a Spin Only light wash load with about 5 gallons of water in the wash basket. Timer went to 12 min.I toggled into Service Mode to watch wash basket RPM.At about the 5 Min mark (toggle in and out of Service Mode) the wash basket reached 850RPM then a few minutes later it stepped down to 830RPM to end of Spin Only Cycle.You don’t have a water valve stuck open or you would flood/over flow of the machine.Did you here the drain pump turn on several times during the Spin Only cycle? Rich
assuming it is a front loader. Check if transport bolts are not still attatched. If not, open back cover and look for shocks for breakage or being siszed. Do you have a noise from the drum while spinning and having no load. If so, the bearings need to be replaced.
Try this for re-setting the balancing mechanism:
With the washer empty, tip tip it forward so that it is just sitting on the front feet. Hold it there for a few seconds, then gently lower the back down. (Often there is a mechanism in the back feet that automatically levels it for you--if this doesn't work, check that the back feet are not damaged.)
Have you tried starting the wash cycle at several different time settings? Especially the shortest time setting, just before the start of the first spin? If it works at another setting, it's possible the dial/switch mechanism is worn and not making contact at your usual setting. In any case, a spray of a good electrical contact cleaner spray (NOT WD40 or similar) - with the power lead UNPLUGGED - sprayed into the switch mechanism might help. You would need to remove an access panel to get at the switch mechanism.
Ian from Australia
Try pushing down lightly on the lid and see if the spin cycle starts back up. On mine, the same thing happened because the small plastic pin attached to the lid was just barely long enough to push the switch that tells the washer that the lid is closed. The spin cycle will only run when that switch is pushed, i.e., when the washer thinks the lid is closed.