Question about HP Photosmart 2610xi All-In-One InkJet Printer

2 Answers

I have just installed two new ink cartridges. Everything seems to snap in well, yet the printer says "Remove and check cartridge on right' and I cannot print anything. I have removed and replaced the cartridge on the right several times, to no avail. I also have turned the printer off and on several times, to no avail.

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  • willow0826 Sep 10, 2009

    Since I have an apple computer and an HP printer, HP won't answer any questions.



    Can you find out how to get that printer chute wire back into alignment?





    I also noticed that on one of the cartridges I had mistakenly removed
    the copper cover. Does that ruin my chances of being able to use this
    new cartridge?



  • willow0826 Sep 10, 2009

    1. I accidentally removed the copper covering from my new print cartridges.

    2. Could that be why my printer reads "Remove and check cartridge on the right" even though two brand new cartridges have just been installed?
    Or could it be stating that for another reason?

    I have an apple computer and an HP Photosmart 2610xi all-in-one.

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  • 1,901 Answers

Hi. Just making sure....

Did you replace the cartridges with the power ON? Power must be on to replace them.

If you did, try replacing the new cartridge with the old one you took out. If the error goes away, you have a bad cartridge. (It happens.) If the error remains, you may have damaged the electrical contacts inside. Is it still under warranty? If so, I would definitely pursue that avenue.

Thanks for using Fixya.

Wayne

Posted on Sep 10, 2009

  • Wayne Mineard
    Wayne Mineard Sep 10, 2009

    If you removed the copper you pretty much ruined the cartridge.



    Sorry.

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  • Master
  • 601 Answers

Hi,
Probably the metal spring inside the printer chute is out of place .You had to adjust onto the plastic ridges inside - see HP website solution at:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&cc=us&lc=en&dlc=en&product=391189

Hope this helps
Thanks
Smith.

Posted on Sep 10, 2009

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