Digital photo keychain

The solution is....USB 2.0! This is now standard on new computers, but mine (that is just 1 1/2 years old) does not have USB 2.0. Actually, one out of six of my USB's say it is, but I never got it to work. The sad part to all of this hard work--it takes 5 minutes on the right computer!

If you need to borrow a computer, you will not need to send them all of your full size photos. Just "Save a Backup" on your computer and e-mail that file as an attachment--it's very small. The you will "Load a backup" to get your pictures into the KeyChain Manager. You will need to install the software on your borrowed computer, but as I'm sure you know, that's the simple part!

Hopefully this helps!

Have you installed you keychains drivers? What OS are you on? What is the model of your keychain? Try inserting it in a different usb slot...

This is the e-mail that I received from Books are Fun....mine still won't work, so I plan on returning the key chain.

Dear Books Are Fun Customer,

We are very sorry you have been having problems with the Digital Photo Keychain. Please rest assured that the satisfaction of our customers is our number one concern. For that reason you may return the Keychain to us for a full refund. Return instructions can be found below.

We would also like you to know that we are working with the manufacturer of the device to resolve the problems the some people have had getting the photos to load onto the key chain, in particular those prompting the error message "failue to issue command to device". To date the manufaturer has provided us with a newer version of the software as in the form of "zip" file, sendable by email, which is attached to this message.

You may try unistalling the current digital key chain photo manager software and reinstalling the software by clicking on the link below. This link is in the form of a compressed "zip" file. When you click on it you will be prompted by your computer's operating system to "extract" the file (which decompresses it). Once that is done clicking on the file will open the install wizard and install the new software.

Make sure you plug in the digital key chain after the software had been installed. Disable any firewall you have active to ensure that this does not block the photo transfer. To test the device, load a single photo into the Digital Keychain Photo Manager software, then click "write" to transfer your photo to the keychain.

If this reinstallation of the newer version of the software does not work (it has worked for some but not all customers with this problem), we would like you to know that we are continuing to work with the manafacturer for a solution and hope to have more information for you shortly. As previoulsy mentioned, you may return the key chain to us at any time for a full refund.

Please return to:

Books Are Fun
1680 Hwy 1 North
Fairfield, Iowa 52556

Attn: Customer Service




Sincerely,

Mark Ellinghaus
Supervisor - Customer Care
Books Are Fun, Ltd.
A Reader's Digest Company
Phone: (800) 966-8301, ext. 3765
Fax: (888) 502-5098
Attachment 1: A170x071023HOTT_A.zip (application/zip)

I had same problems. Here is what worked for me. Go to My Computer and find "KeyChain.exe." (you can use the search function in windows xp to find it.) Open "KeyChain.exe" by double clicking on it. The program should now work. If it does, right click on "KeyChain.exe" and drag it to your desk top. DO NOT choose "move here" or "copy here"; DO choose "create short cut". If this does not work, let the keychain charge for a couple more hours. By the way, you should have installed the software before plugging in the keychain. If you didn't, uninstall, reinstall, and try again. Good luck.

I got this for Christmas.  I use a Mac laptop and had to find a Mac desktop to use the mini-CD.  Although the box and manual state that it has installation software for Mac, Windows and Linux, there is only Windows software on the CD.  What a rip!

This will work to down load pics into keychain photo viewer. I also gota faulty disc.


http://drivers.guidebuyers.com/index.php?classid=28&page=2

Does anyone know where I can download the photo  software online.  I can't put the mini-disk in my Mac :(

I found out that they are for Windows 98. Big problemo
WD

I am so happy I found this thread. I have been going crazy with this Christmas gift. The program and direction seem so easy, but just won't allow pic on device. I am going to charge overnight and try again tomorrow. Thanks for your help, sorta, lol!