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Not a perfect fix, but this is what I did: There are 2 spring-loaded pistons located on the printer side of the hinge that cause this problem. I think there should be another piece of plastic that holds the top of the printer hinge down on these springs, but when this hinge is gone, the top of the printer is held upward by them. If you use some pliers to gently pull these spring-loaded pistons upward, you can easily pull them out, followed by the springs they cover. Once removing these, the top of the printer lies flat. The top is still unstable, but mine will now feed paper just fine and closes. Hope this helps! WebRepOverall ratingThis site has no rating(not enough votes)
Maybe you somehow detached the encoder strip when removing the paper. First, before you put your hands inside the printer, unplug the power chord from your printer. This is important. Then open up the lid and locate the horizontal metal bar. Right above this there should be a semi-transparent plastic strip attached in the right and left side of your printer. If you see this, try moving it with your finger. If its properly attached, it should bounce back to it's original position. If it's loose, try to attach it to the right/left side again. If you can't find it, it probably fell off and is jammed inside the printer somewhere.
If the encoder strip looks OK, your carrier might have jammed in the left side of your printer. Keep the power chord unplugged. See if you can unjam the carrier by pulling it along the metal rod. If should be fairly easy to move back and forth, so you'll know if it's stuck. If you can't loosen it, your printer is probably damaged beyond repair. Check if you have warranty on it.
Hello, The plastic piece you are talking about it just prevents the paper from bending forward when is inserted in the printer. That plastic piece should not cause any paper jams or printing problems. If you do happen to have paper jams maybe a piece of plastic fell inside where the paper goes. Simply turn off the printer, remove the paper and flip the printer upside down and shake it a little that should remove any debris inside the printer.
Google your printer, try pcappliancerepair.com. This item goes from one side of your printer to the other, passing through the cartridges holder. Look for the places it attaches. You may have to move the cartridge holder to the center to install the plastic.
I kept running the maintenance roller cleaning with paper in the feed and eventually I was able to see the tip of the plastic piece that had fallen in as I pulled the paper through with my fingers, I was able to get the whole piece and now the printer is golden.
How to Resolve Paper Jams
If the paper is lodged too far into the printer and can't be removed:
Press the power button to turn the printer off.
Pull firmly on the paper to remove it. If you can't reach the
paper because it is too far in, raise the front cover and remove the
paper from the front of the printer.
Close the front cover.
Press the power button to turn the printer back on.
Resend your document to print.
The paper is a recommended paper for inkjet printers.
You do not force the paper down into the printer when you load
it. For example, if you are loading letter or A4 size paper, the top
edge of the paper should extend above the top of the sheet feeder.
The printer is on a flat, level surface.
The left paper guide is against the side of the paper.
You do not load too much paper in the sheet feeder. Depending
on the thickness of your paper, the sheet feeder can hold up to 100
sheets of paper.
The left paper guide does not cause the paper to bend in the sheet feeder.
Your printer feeds regular paper as expected. If regular paper
feeds without causing problems, load the envelopes vertically against
the right side of the sheet feeder. Make sure the paper guide is
against the side of the envelopes.
Envelopes or the appropriate specialty papers are selected in the printer driver.
You are using a paper or envelope size supported by your printer.
Important: Your application may not be designed to print envelopes. For help, consult the documentation that accompanied your application.
My husband took the top cover off the printer and took a good look inside with a flashlight. He found a hot pink crayon stuck where the paper feeds through. I guess I should have had a better look initially, since the paper never made it all the way through the printer. Works like a charm now!!