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Cannot get computer to reconagize printer the software disk is not loading

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Hello there:
first using your instruction manual
insert the disk and wait to see if it comes up this may take some time so be patient if it does not come up go to my computer and go to the d drive or what ever the letter is for your cd rom drive and see if it is there sometimes this will take a while so be patient if still nothing then go to start and select run and in the run type D:\ setup.exe and than press enter dont forget i am using D as an example your cd rom drive may be different now if it finds the program run it from there if it still does not find the cd rom i would suggest trying to use the cd rom on a different computer to see if it reads the cd from there. ok, if it reads it from a nother computer your cd rom is not set right or is not working properly ok?
best regards michael

Posted on Sep 10, 2009

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You can download the software from the companie's website. You should also download the latest drivers, then double-click on them to install them, restart computer and be good to go.

Posted on Sep 10, 2009


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Bizhub 283 won't scan

did you load the new computer with the disk that came with the machine to load the scan software on the computer

try this site

Self Help Product Support Konica Minolta Business Solutions Inc

Btw, I’m available to help over the phone in case u need at

Apr 17, 2014 | Konica Minolta Bizhub 283 Copier


How to setup an all-in-one printer to scan to a computer.

You purchased an all-in-one system and hooked it up as a printer but now you want to be able to scan documents into your computer and save them to disk. How do you do this?

If you already have the unit hooked up to print you probably loaded the software off the disk which came with the unit. In many cases though you do not need to load the software as most units are plug and play. You just plug them in and the software is already in the operating system. The catch is that only the software for printing is available from the operating system.
There are two ways to load the drivers for the scanning process. One is from the supplied disk and the other is from the manufacturers driver download site on the internet. The advantage of downloading from the site is you will get the most up to date drivers and possible prloblems should be solved making for less problems for you. I will describe both options starting with downloading from a CD.

If you did not load the software from the disk yet, open the CD drive on your computer and load the disc which came with the printer.

It should start automatically, but if it does not, click on "My computer" if the icon is on your desktop, or click on start which will open a window containing "My computer".

Clicking on "my computer" will open a new window which should show the various drives (C, D, DVD-CD, etc). You need to click on the icon which shows the driver disc for the printer.

It will more than likely refer to the printer by model number. Once launched the software should be automatic and install all the necessary software drivers to run the printer to include scanning to your computer. Follow the on screen instructions and answer any questions. You may be asked where you want to store it, always choose the "C" drive.

When the software is done loading you may or may not have to reboot your computer. I always recommend rebooting, whether told to or not, to ensure that the software is accessable to the operating system.

Once the computer is rebooted you should see an Icon to launch the printer, if you do not see it, click on start. Next you will see "all programs" at the bottom of the window. Click or mouse over this. A new window will open which will show all the software on the computer. All the programs will be listed alphabetically. Find "HP 1350" and mouse over it. Find the main program (usually the name of the printer) and "RIGHT CLICK" on it.

This opens a window which gives you selections, one of which is, "create a desktop icon". Click on that and close all windows. You now should have an icon on the desktop which will link you to the software.

Click on the icon. The software will boot up and you should see a selection for "scan a document to the computer" or something similar.

Click on that choice and the rest should be automatic. Follow the on-screen instructions and you should be able to scan and save to disk anything you would like.

To install the driver from the internet log on and Google the manufacturers website. There should be a tab for support. Open this and click on driver/software downloads or perhaps just downloads. This should open another window where you enter your model number and possibly other information.

Once you are at the download page choose the driver for your operating system (XP, Vista, 7) and the number of bits (32 or 64). Sometimes this is automatic. Proceed with the download by hitting the download button. This will open a window asking if you want to run or save the program. Run the program. It should be automatic from this point but if not just follow the instructions.

When the download completes you may have to reboot. If not reboot anyway. You should see a message that new programs were installed. Now you are at the same point as above when loading from disk after the reboot and can follow the instructions above to finish the process.

Thanks for using FixYa and the great rating.


on Jan 09, 2011 | Office Equipment & Supplies

1 Answer

Proper wiring my hp pavilion p6 2330pc and my hp printer

1) DO NOT connect printer to computer!

2) Put the Installation Disk for the printer, in the optical drive of your computer. (Comes with the printer)
If you do not have this disk, post back in a Comment.

You will download the software from HP Support.
I need the printer model name, and model number.
Also what Windows operating system you are using.

(It cannot be assumed what Operating System you are using.
May not be the one that came with the computer)

If you have the Installation Disk, load ALL software.
(One example; HP Photosmart Full Feature Software & Drivers)

[Driver: Small piece of software that allows the Operating System to communicate with a device

The device is the Printer. The O/S wasn't stated.

The Full Feature software covers all the software the printer needs.
If it is a unit that can Scan, Copy, Print, and Fax, for example;
all of that software will be loaded ]

ONCE the software is loaded, restart your computer if not asked.
After Windows has loaded again, let the computer run for a few minutes.

Now restart the computer.
(WinXP example; Start > Turn Off Computer > Restart)

Plug the USB cable from the printer into the computer.
Turn the printer on.

After a few seconds you should get a pop-up in the taskbar,
"Found new hardware device"
And perhaps another one,
"Found HP XXXXX device "

(X's stands for model name/number of printer)

IF, have connected the printer FIRST, then attempted to install software -> This = NO.

You can get a driver conflict.
Post back in a Comment if this is what you have done.

[When a device (Printer in this case), is connected, Windows 'breaks it's neck' to find suitable, matching drivers.

If THE drivers are not there, Windows will pick from it's THOUSANDS of generic drivers.

Now you you install THE drivers needed, and there is a driver conflict;

Windows: "Which ones do I use? These or THESE?" ]

Post the printer model name, and model number. This can be found on the Back of the printer.

(This is the type of USB cable end, that usually plugs into a printer,

Type B. It is also a Male plug. So it's a USB B Male.

Square shape with two corners cut off.

The USB A Male connector is the one that plugs into the computer.
(Type A)

Rectangle shape )


Apr 07, 2013 | HP Pavilion Computers & Internet

1 Answer

Hello Is it possible to down load installation disk for my printer? I am recovering from a computer virus, unfortunately I need to reinstall printer software and cannot find the disk. What are my options...


You can download the software from manufacturer's support website by clicking this link

On the page which opens, select the operating system of your computer (Windows XP/ Vista..) from the drop-down menu (See attached image).


Then download the required drivers and software.

The list of available software and drivers will load only after selecting the operating system of the computer.

Hope this solves your problem. Thanks for using FixYa.

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1 Answer

I'm following the directions to convert a saved document to a pdf. Everytime I click on a document the converter option grays. I didn't load the ocr software, but I loaded everything else.

You need to install Lexmark OCR scan software in your computer to do the job. Just reinsert the printer installation disk in your computer and install the OCR scan software. Thank you for choosing Lexmark.

Aug 30, 2010 | Lexmark X2690 All-In-One InkJet Printer

1 Answer

No Software from disk will not load using Vista

hi, i guess your os is definitely corrupt. in such case i advice you do a clean forma of the os. just back up your files and then format it with the os installation cd

Jan 23, 2010 | Computers & Internet

2 Answers

I can't get my computer usb to recognize my Canon Pixma MX300 printer

I would suggest going to the support section at and download the latest software from their website. Make sure the cable is connected securely on both ends, and restart the computer.

Apr 19, 2009 | Canon PIXMA MX300 All-in-One Printer

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Lost recovery disk for lexmark 2300

go to lexmarks web and download the required drivers software solution

Jan 14, 2008 | Lexmark X4270 All-In-One InkJet Printer

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