Question about Kwikset 909 909-L03 Lifetime Polished Brass Smart Code SmartCode Signature

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Deadbolt gets stuck from the keypad lock but the key side works fine. Everything turns good but not when I try the code . I made sure there is plenty of room and it all looks fine. I can use it fine with the key only but that defeats the purpose of buying the keypad. The deadbolt turns halfway with the keypad but then makes a loud clicking noise and it stops turning from the inside. I know there is plent of room and I started it up and down like it said too.

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  • meliontwo Aug 08, 2013

    The solution is to remve the battery pack, then hold down UNlock button and reinsert the battery pack...this has told the lock that the deabolt is on the opposit side of the door to which you have installed the unit. After 10 hrs of nonsense and returning 1 unit I called customer service and Jeff solved the problem in 5 seconds.

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SOURCE: how to change the battery on my BE365-CAM-716 Schlage Keypad Deadbolt

Problem fixed by having my wife look it up on the Schlage website. The deadbolt has a flash memory so your combinations and codes will not be lost when the batteries are changed.

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SOURCE: My key is stuck in my Kwikset deadbolt door lock

spray a little bit of oil where you insert the key turn it a couple of time to make sure it is lubricated then turn to correct location to pull out key hold cylinder in with finger key should pull out

Posted on Apr 13, 2009

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SOURCE: key won't turn deadbolt

Try using your smartkey to "rekey" the lock to the original key... there's really no reason to buy the smartkey system unless you change locks alot... they are meant for the apartment industry more than anything I believe... in any case, the smartkey system allows you to rekey the lock without removing it from the door... so, use the original key and use the smartkey to rekey it or select a different cut and key it to that key... should solve your problem.

Last resort... take it back to HD for replacement.

Posted on Sep 09, 2009

Testimonial: "Thanks, that's exactly what I did (before I read your response). I ended up buying another brand too. I'm disappointed in the quality of Kwikset."

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SOURCE: Need to disassemble deadbolt with concealed screws

If it's like my deadbolt, pull the inside faceplate off. It's just pressed in place and the screws are behind it.

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SOURCE: Kwikset Smart Key Deadbolt Won't Unlock

Kwikset Smart Key locks are complete junk. I am a locksmith and I am constantly going from house to house replacing these "dumb key" locks with original kwikset pin tumbler locks. What happens is either your key or the wafers inside the lock wear slightly, slightly enough to cause your keys to not turn, and since these locks cannot be picked due to a side bar system, they must be drilled off and thrown away when this happens Unless you have another access point to get in the house. If you do remove lock from the inside, throw it in the trash, buy original kwikset and replace.

Posted on Apr 29, 2010

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The deadbolt may very free inside the deadbolt hole... This system is low torque and a over torque clutch may slip if the dead bolt it's not completely free inside the deadbolt hole... Also, if you try to open the door before to unlock it, you may block the deadbolt... take care to unlock the door before open it. to be sure that the dead lock is ok, you can turn the manual knob and be sure is turning very very easily.

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1 Answer

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Follow this link to find out how to remove the cover for your Powerbolt:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

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I installed this last night and it was working fine. Tested it several times, showed the family, etc...Everything worked great. My son left for 10 minutes and came home and it no longer worked. The keypad...


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http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

You can contact them from there for further assistance.

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