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The drum is not spinning. I hear a noise like when you stick something in your bike spokes.

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Hi, Slounds like the coupler has broken. The coupler connects the transmission to the motor. If the coupler is broke, the washer will not agitate in the wash cycle either. Here are insttructiions on how to change the coupler.

Removing the cabinet. UNPLUG the washer. There are two screws holding the control panel to the cabinet. Most models the screws are in front but, some models have the screws in back. They are on each end. Now raise the control panel up and let it rest on the hinges. Unplug the lid switch harness and locate the clips on each side (bronze in color) and release them. Now the cabinet will lift off the frame and you can set it aside.
How to replace a coupler:
Now that the cabinet is out of the way, remove the pump from the motor and set the pump off to the side. Remove the two screws holding the clips on the motor and remove the clips. Unplug the motor harness and on some models you will need to unplug the capacitor.
Now you will need to replace all three parts to the coupler. I use a ½” socket and a small hammer to force the coupler onto the motor and transmission shafts. Put the rubber part onto the coupler half on the transmission and then line up the post on the motor shaft with the holes on the rubber part and it should go on ok. Put the clips that hold the motor in place and plug in the harnesses.
Put the pump back on and the clips to hold it in place. Set the cabinet back on the frame. Make sure the lip on the front cabinet is under the front rail of the frame. Ease the cabinet on the frame making sure the two rear sides of the cabinet set down on the tabs of the frame.
Put the two clips back on that hold the cabinet and plug the lid switch back in. Fasten the control panel down and you are all set.

Please let me know if this helps you at all or if I can assist you further.

Thanks
Vic

Posted on Sep 10, 2009

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Posted on Jan 02, 2017

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SOURCE: the drum is not spinning. I hear a noise like when

Assuming that this is a Kenmore / Whirlpool top loader with a direct drive system, the first thing to check is the motor coupling.

The transmission and motor have plastic parts that connect through a rubber coupling.

pd_0026_110_285753a?$pddetailsth$ #13 on diagram Coupling, motor and isolation Number:661560Substitution:285753A $18.50 If the coupler rubber piece wears out, the pins on the motor and transmission sides will rub together making the sound.

If the coupler looks good the problem is likely in the transmission.


Posted on Sep 15, 2009

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Assuming that this is a Kenmore / Whirlpool top loader with a direct drive system, the first thing to check is the motor coupling.

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pd_0026_110_285753a?$pddetailsth$ #13 on diagram Coupling, motor and isolation Number:661560Substitution:285753A $18.50 If the coupler rubber piece wears out, the pins on the motor and transmission sides will rub together making the sound.

If the coupler looks good the problem is likely in the transmission.


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