An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.
Re: hitachi 60v500a
You have a defective light engine and here is what you need to do...we just went through this. Call Hitachi's customer relations department at 800-654-7013. Tell them what your set is doing and that you have a bad light engine. They will act like they've never heard of this but they have. They will give you the names of some certified Hitachi dealers in your area to call. Call the dealer and once they send a tech out that confirms the problem, takes less than one minute, call Hitachi's customer relations back and tell them you had a tech come out. All of a sudden, they will know about the problem...imagine that! Hitachi will call the dealer directly and once the dealer confirms with them that it's a bad light engine, Hitachi will send out the part to the dealer and Hitachi will pay for the part.
Now if your set is not still under warranty, ours was not, you will have to pay the install. Our install was $400...worth it to us on a $3600 TV that's only 3 years old.
The part cost around $1500 but again HITACHI WILL PAY FOR IT. You only pay the install. DO NOT let any dealer tell you that you have to pay for the part once they get it. Most certified dealers will not do that. Please call only their customer relations departement at the number above. Hitachi's regular customer service will have you chasing your tail...Good Luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If it's red everywhere, even the white areas, the first thing to check would be the color wheel. It's probably not turning and the red section is the part presently in the projector beam. The color wheel is a disk with red, green and blue sectors. Failure modes include bad bearings in the wheel or its motor, a break in the drive mechanism (belt? I haven't seen the inside of this model), motor burnout or motor drive electronics.
Unplug the set, remove the back and find the color wheel. Try turning it gently by hand to see if it is binding. Plug the set in, turn it on and watch the wheel to see if it spins. Caution: unless you are familiar with electronics work, avoid contact with any part of the inside of the set, especially around the lamp, while it is powered. You could get burned by hot components around the lamp or electrically shocked. At this point, all you are doing is observing.
prob. pix tubes or fluid needs changing take off screen and look into tubes while set is running see if pix is present in green and blue tubes if it looks cloudy fluid needs changing if its dark with a pix you can try to adj. green and blue g2 if not you will need green and blue pix tube
Take the front speaker grille off; it is stiff but will pull off. Take off the access panel underneath; four or five screws. Inside you will find a screen/focus block control assembly. Get a flashlight. Turn up the screen controls SLIGHTLY. for RED, GREEN AND BLUE. The best way to do this is to turn off the color first and make sure you end up with a good black and white pix ( not tinged green, red or blue) then turn the color back up in the menu.
I had the same problem with my 60V500A about a year ago. The screen got a red tint in the center and the image was fuzzy in that area. A new lamp didn't solve the problem. I did some checking and found out that the original light engine used in this model had a cooling issue that could cause the light engine to overheat and distort the LCD panels. My warranty had run out more than a year before this happened so I figured I was screwed since the light engine was so expensive. I decided to call Hitachi tech support and see if I could get a discount on the cost of a new light engine since the cooling problem was a known issue for this model TV. I calmly explained to them that I was aware of the cooling issue in the light engine and that I felt like a $4000 TV should last more than two or three years. Tech support gave me the phone number for my local authorized Hitachi service center and I gave them a call. Once the technician confirmed that it was the light engine that was the problem Hitachi sent him a replacement light engine at no cost to me. I was WAY past my warranty period so I still had to pay for the labor to replace the light engine. $300 for labor was a lot cheaper than buying a new light engine or tossing the TV and buying a new one. I have to say that Hitachi earned my respect for admitting there was a problem and doing what was needed to correct the problem more than a year after my warranty had expired.
use the advanced options page and reset the factor blue and red convergence defaults then do re apply the auto color defaults color at first it seemed very red (which is good because red was the missing factor in the green picture) but after reseting all the color and tints to the normal ranges I then reset the color auto correct again and all seems fine.
Your light engine will need to be replaced as you have a LCD panel failure. Here is the link to the part number for the model 50V500 if you have the 50V500A it has a different part number. http://www.partstore.com/ProductDetail.aspx?ProductSKU=8286849&ProductType=PART&ModelID=374014