Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi 60v500a

A blue aura in the center of the screen when light colors are present. a red aura in the center of the screen when black or dark colors are present. i replaced the bulb a few days ago.

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  • twburnette Apr 17, 2008

    I had the same problem with my 60V500A, big red glow in the center continuing to grow, picture washed out by the red light. I called the customer relations department like you suggested and they were great. I spoke to Josh and he actually told me he had heard of the problem and it sounded like the light engine. He also told me they would have no problem sending the part to a local Hitachi dealer once the problem was diagnosed. My local guy came out last Tuesday, the part was ordered, and he brought it back yesterday. It cost $288, but not too bad. The set was out of warranty. The picture is great again, maybe better than before. I didn't realize how bad it had gotten. Thanks for the info.

  • indykelley Sep 24, 2008

    Our 60" Hitachi has all the same syptoms listed. We just got off with customer service where we told them we have done our research. They claim that no TV's out of warranty have been sent parts free of charge. Ours is only 4 years old. They asked us to gather information on how old the TV's were on these websites. All information is helpful....

  • badger80 Oct 05, 2008

    My 60v500a is about 4 years old and I have the red glow problem. Is it just a bulb replacement or more than that? The previous comments reference the light engine needing replacement. What is the difference, if there is one?

  • Mary164 Oct 21, 2008

    I just had my light engine replace on my Hitachi 60v500A tv for the 2nd time in 4 years. The first time it was under warranty..not this time I was told it wasn't under warranty and I had to pay $480.00 to get repaired. In addition to having to replace the light engine twice I also had to replace the light bulb.

  • Anonymous May 13, 2009

    hi i have a Hitachi 60v500a and the set does not turn on i have three lights on front it tries to go on but no luck can anyone help



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You have a defective light engine and here is what you need to do...we just went through this. Call Hitachi's customer relations department at 800-654-7013. Tell them what your set is doing and that you have a bad light engine. They will act like they've never heard of this but they have. They will give you the names of some certified Hitachi dealers in your area to call. Call the dealer and once they send a tech out that confirms the problem, takes less than one minute, call Hitachi's customer relations back and tell them you had a tech come out. All of a sudden, they will know about the problem...imagine that! Hitachi will call the dealer directly and once the dealer confirms with them that it's a bad light engine, Hitachi will send out the part to the dealer and Hitachi will pay for the part.

Now if your set is not still under warranty, ours was not, you will have to pay the install. Our install was $400...worth it to us on a $3600 TV that's only 3 years old.
The part cost around $1500 but again HITACHI WILL PAY FOR IT. You only pay the install. DO NOT let any dealer tell you that you have to pay for the part once they get it. Most certified dealers will not do that. Please call only their customer relations departement at the number above. Hitachi's regular customer service will have you chasing your tail...Good Luck!

Posted on Dec 13, 2007


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