Question about Hitachi 50V500 50 in. HD-Ready LCD Television
A blue aura in the center of the screen when light colors are present. a red aura in the center of the screen when black or dark colors are present. i replaced the bulb a few days ago.
You have a defective light engine and here is what you need to do...we just went through this. Call Hitachi's customer relations department at 800-654-7013. Tell them what your set is doing and that you have a bad light engine. They will act like they've never heard of this but they have. They will give you the names of some certified Hitachi dealers in your area to call. Call the dealer and once they send a tech out that confirms the problem, takes less than one minute, call Hitachi's customer relations back and tell them you had a tech come out. All of a sudden, they will know about the problem...imagine that! Hitachi will call the dealer directly and once the dealer confirms with them that it's a bad light engine, Hitachi will send out the part to the dealer and Hitachi will pay for the part.
Now if your set is not still under warranty, ours was not, you will have to pay the install. Our install was $400...worth it to us on a $3600 TV that's only 3 years old.
The part cost around $1500 but again HITACHI WILL PAY FOR IT. You only pay the install. DO NOT let any dealer tell you that you have to pay for the part once they get it. Most certified dealers will not do that. Please call only their customer relations departement at the number above. Hitachi's regular customer service will have you chasing your tail...Good Luck!
Posted on Dec 13, 2007
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Posted on Jan 02, 2017
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