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Need help to unlock the cooktop

I have a wolf 36 inche electric cooktop that I bought from a private seller on the net and had it professionally installed.
The lock key is on ( this cooktop has the safety feature ) This will not unlock. what could be wrong.

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  • Naeemk Dec 10, 2007

    How could the problem in the circuit board be fixed. I have had a service tech look at it - Unfortunately there is no serial number on the cooktop The model is CT 36ES.
    Can an electrician fix this - what part do I need to order as it will be out of warranty work

  • Naeemk Dec 10, 2007

    Thank you for your reply Mike. It is a 36 inch electric cooktop -wolf has only one type as I understand. My concern is the same re serial number / model number missing. According to seller it was a display model. The seller had advertised that it was six months old and only on display for 2 weeks and never used otherwise. He sent pictures prior to my buying that showed the elements working. The model number on wolf site is. Manufacturer Model: CT36EU as seen on the wolf web site. It has a wolf service number at the bottom to call and everything looks good. The professional installer thought that the cooktop looked fine and does in all aspects look genuine except for the missing numbers.
    Hope you can help solve this.

    Naeem K

  • Naeemk Dec 10, 2007

    Manufacturer Model: CT36EU










    Manufacturer Model: CT36EU







    Here is the picture of the cooktop v

  • Naeemk Dec 10, 2007

    Manufacturer Model: CT36EU








    Manufacturer Model: CT36EU







    Here is a picture - seller tells me he bought it from L& M appliance - North ave chicago ???
    Manufacturer Model: CT36EU







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You will have to hold the lock button down for 3 or 5 seconds for it to unlock. If this doesn't help, it could be a stuck key pad or a problem in the circuit board.
Thanks/Mike

Posted on Dec 10, 2007

  • Michael  Lindley
    Michael Lindley Dec 10, 2007

    Because of agreement Wolf has with their distributers, they don't offer parts online. You will need to contact a dealer for parts.

    You can find the closest dealer to you here



    http://www.wolfappliance.com/constantcar...



    The electrician should be able to repair it if he is willing to do it.

    I am concerned about it not having a serial number. This is unusual if it is a genuine Wolf range. Most of the time that an appliance is missing the serial number it is because it was never supposed to be sold for some reason.

    I am having trouble finding the model number anywhere in my database. Please tell me exactly what type of range it is. Gas, Electric, Duel Fuel?

    Thanks/Mike

  • Michael  Lindley
    Michael Lindley Dec 13, 2007

    Have you located a Wolf dealer near you that will order a control board for you? There might possibly be a parts diagram inside the cooktop once you get it apart.

    Mike

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