Question about Epson Stylus CX6400 All-In-One InkJet Printer

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The message on display is that there is a paper jam, but several people have checked and there is no paper stuck in the printer. Is it possible that the sensor for this could have gone bad?

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Just to let you know, most Epson Authorized Service Dealers are not actually trained on the newer "C", "CX" or "R" models. However, this is what usually goes wrong, when a jam is pulled out of an Epson Printer with force, towards the rear of the printer, in a backwards direction. When paper is pulled to the rear/backwards with force, it usually unseats the arm on the "Paper Jam Sensor Assy", resulting in a constant jam condition. Normally, as paper passes thru the printer, it causes a black plastic arm [with a spring attached] to be pushed forward out of the "Paper Jam Sensor". As the trail edge of the paper leaves the plastic arm, the spring causes the plastic arm to be pulled back into its normal position [into that sensor assembly]. When the arm does not correctly return, the sensor is not activated and the printer thinks there is a paper jam [even though you can not see any paper in the paper path], or does not correctly feed-in the paper, because the sensor is not correctly actuated.

Of course I have no way to really know whats wrong with your printer, or even if this is your problem but you have to start some place and I've seen this happen many times. Because of the major disassembly involved, as well as the troubleshooting involved, you will need an actual Service Manual for reference.

You have to realize that your printer does not actually have the ability to see any paper in your printer. It depends on electrical signals transmitted thru sensors, to determine if there is a jam or if the paper is out. Usually what happens is that the plastic arm is unhooked at its pivot points, or sometimes actually broken/damaged and cannot return back into the paper sensor. You would have to remove the printers "Top Cover" to be able to shine a flashlight in to possibly see the arm of the paper jam sensor. Again, even removing that Top Cover will require a Service Manual to use for reference and troubleshooting of your possible problem, especially on the newer Epson Printers. Once that Top Cover Assembly is removed, you may be able to actually see the possible problem. You will need to try and locate an actual Service Manual on-line, to buy and download for reference in disassembly, troubleshooting and servicing.

I have not checked, but you can normally find Service Manuals for most printers, from 2manuals.com, at http://www.2manuals.com (most Service Manuals can usually be downloaded for around $10 +/- ). If that source is not available, then I would recommend that you go to the "Compass Micro Inc" web-site, at http://www.compassmicro.com/parts_select.cfm and check with them directly, to see if they have a Service Manual available yet for your printer. Several people have posted that they have manuals available for the newer printers, that are not actually available from other normal sources...There is an "Epson CX5200 Disassembly Instruction Page", available to view at http://www.inkjetprinterhelp.us/cx52001.html . Those pages may at least give you an idea, of just the amount of disassembly that may be needed on your "CX6400", just to get into that feed-in area. Usually thats where the problems are located, that are normally causing most feed related type errors or problems...Good Luck!

Posted on Sep 09, 2009

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Try unplugging it for about 15 seconds then plug it back in. If this does not work, then there is a great possibility that it needs repair.

Posted on Sep 10, 2009

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It is very unlikely that the sensor is bad. Rather it is very likely that something is in the way of the sensor preventing it seeing the paper kind of. You did not say what type of printer it is. Usually small hp printers are fond of this kind of message even when there is no paper. Again, dust could be responsible. what you need to do is take the printer for servicing. It is very unlikely that the sensor is bad.

Posted on Sep 10, 2009

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1 Answer

ESP5200printer,new,paper jam message


Hi slicknick58,

Paper jam message occurs when there are stuck papers inside the printer. There are several ways on how to correct this problem, either you remove the visible stuck paper manually or replace the toner or ink cartridge. Below are the steps you'll want to follow when this problem still occurs.

1. Turn off the printer. Turn the printer off and on to see if it can automatically clear some or all of the jam.

2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove any paper trays. Inspect them for wrinkled or damaged paper.

3. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.

4. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

5. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

6. If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything.

7. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

8. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path and try repeating the above steps again.

Hope it helps.

Thank you for using FixYa.

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This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

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If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
Soln.
For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation.

For message 3.0 PAPER JAM [LOCATION]
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Follow the steps for fix HP Printer Carriage Jam

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If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

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If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

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    pm_paperload_215_er.gif

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    pm_paperload_216_er.gif

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