Question about Acer Aspire 5500 5570-2609 Laptop

4 Answers

Keyboard - misses keystrokes with repeated letters

This is a common complaint with the 5570Z sold at Best Buy. Words such as wood drop the second letter and become wod. Number sequences like 122455 become 1245. Acer will not recognize the issue. The problem does not appear when a plug-in keyboard is used.

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  • Khyber
    Khyber Dec 10, 2007

    All of us who have experienced this issue have tried going through Acer support. They have not provided a solution and will not publicly recognize the issue. I suspect they don't want to lose sales at Xmas.

  • Khyber
    Khyber Dec 11, 2007

    Ron and "Guest"- Still no luck from Best Buy or Acer. The abemore.blogspot reiterates what I have been dealing with. He is persistant, and has not received results.



    Per Abemore, the reps at the US office have kicked this back, saying they can't help, maybe Taiwan will do something.



    A complaint has gone to FTC about this issue. I think other agencies need to be made aware. Any suggestions? Consumer products watchdogs?

  • Khyber
    Khyber Jan 19, 2008

    What hardware did you replace and do you have instructions?

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4 Answers

See the above abemore.blogspot link for details.

-Abemore

Posted on Jan 19, 2008

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This has turned out to be defective hardware. Myself and another have had this issue resolved by replacing hardware.

Posted on Jan 19, 2008

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  • 324 Answers

Good morning!
Although this does sound like a keyboard mechanical problem, I'd suggest that you contact Acer support via this link:
http://www.acerpanam.com/synapse/forms/webpage.cfm?siteid=7293&areaid=7&website=AcerPanAm.com/us
In the lower right hand corner of the support and service block, click on "email Support" and ask your question. I am aware of a BIOS memory flash that they came up with for one of their Travelmates, so maybe they have something similar for your model.

Since this seems to be a common problem, I'd doubt that replacing the keyboard would do much to fix the problem. Other than that, maybe you'll just have to type slower when using that keyboard? ;o(

If you need any additional information, please feel free to ask. If this information has assisted you in the resolution of you problem, please return here to give my assistance an appropriate final rating. If this information has answered your question and/or lead to a resolution, please rate it as "Fixya!".
Thank you, and have a super day!
Ron-

Posted on Dec 10, 2007

  • Ron Roske Dec 10, 2007

    It always seems to be a bout the money, doesn't it? I would suspect that what they did was put a poorly designed keyboard in these systems, because they were cheaper. The result is that you folks that bought these units are stuck with their problems.
    I would think that they would be interested in cleaning up a situation like this to keep customers happy. 'Cause happy customers are repeat customers, and make for a lot of free advertising. Must'a been a change in the theory of basic economics.
    Sorry that I can't be of more help, but have a good day anyway. ;o)
    Ron-

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