Question about Xerox WorkCentre XD120f Copier

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Paper keeps getting jammed and is covered with ink powder. Looks like part of the reel on the left side is broken on the cylindal shaped thing. Can that part be replaced?

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That cylindrical thing is the drum; the drum is photosensitive, meaning it is sensitive to light much like film in a camera. If paper is jamming and is covered in toner, that means the drum is possibly losing its effective properties and it is not being cleaned properly. The drum can be replaced; contact a Xerox Rep for service.

Posted on Sep 16, 2009

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