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Can't dial 911

I have a Strata CTX, DKT3010-SD. We purchased these telephones used. Could there be a code programed in phone that pevents us from dialing 911. When I dialed 911 the display said "conf" and a light lit up on a line where we do not have service and the line was silent. I looked in the manual (DKT3000/2000 series) I printed from the internet and tried the feature button "#911" and a recording told me "I am sorry the service you are requesting is not available on this line" It says the same message on all four of our phone lines. I did call phone company to check first and was told ALL phone lines automatically have 911 on them.

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If I'm reading it right, it looks like when your dialing the 9 its accessing a pool group. Are you pressing the line button first then 911? Also did you try 9 then 911.

Posted on Sep 09, 2009

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