Question about Microsoft Xbox 360 Console

2 Answers

Won't honor warranty

Our xbox 360 video died while playing Call of Duty 4 on Nov. 16th or 17th/ 2007. We purchased it Nov. 22/ 06 (we have sales slip) as a Christmas gift. and wasn't used till Dec 25/ 06. This is why we felt we had time to report. After fully troubleshooting as directed we contacted Microsoft only to be told our warranty expired Nov. 16/ 07 and would cost us $110. to fix. But our sales reciept clearly states Nov. 22/ 06. When we explained further, we were then told it was our fault for not calling before end of warranty date even though we can prove when it crashed by inability to access xbox live accounts and a "screen capture" of my daughter discussing the video failure on Facebook Nov.17/ 07. Even the store manager couldn't get much help for us. Any advice would be very helpful. Thankyou.

Posted by on

  • itsmyname Dec 10, 2007

    here is one of the screen shots, working on getting more

  • itsmyname Dec 10, 2007

    Thank you Fedarion for your fast and very helpful response. The way you describe your experiences, possible tactics, and tone in your posting feels very proffesional. It is a refreshing change from the constant robotic type responses from MS support online. I can't understand how this huge corporation can go to this length over $110. and cause so much anxiety for us over a "known problem" Three yr. warranty but only in the U.S., 2 year warranty in some countries, Here in Canada we're toast?. This type of treatment makes "thieves of honest men" I can fully understand why some people seek out pirated software. I have contacted CTV News here in Canada and am currently awaiting a reply. Thank you very much again and Merry Christmas. I will continue to post my situation everywhere as to how I feel. Its the least I can do. Honest man.

×

Ad

2 Answers

LIMITED WARRANTY
The term "Xbox Product" means, depending on the context below, either: (i) the Microsoft Xbox 360™ Video Game System console including (when considered as a whole) the Microsoft software stored on the separate Xbox 360 hard disk and/or embedded in microprocessors within the Xbox 360 console ("Console"), or (ii) Microsoft branded Xbox 360-compatible hardware accessories manufactured by or for Microsoft, whether included with the Console or purchased separately ("Accessories"). The term "Warranty Period" means: (i) as applied to the Console, a period of one year (three years for conditions that cause three lights on the ring of light on the front of the Console to flash red) starting as of the date of your sales receipt for the purchase of the Console, or (ii) as applied to an Accessory, a period of 90 days starting as of the date of your sales receipt for the purchase of the Accessory (unless a separate written express warranty is packaged with the particular Accessory).

Here is the part that says the warranty begins from date of purchase which for us was Nov. 22/ 06 not the 16th.

Posted on Dec 16, 2007

Ad
  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 33 Answers

Unfortunately, Microsoft has the final say on warranty issues. Speaking as someone who presently works at the customer service desk at one of the major retailers, it's not surprising that the store staff couldn't help you.

It's possible that the unit you have was sold once to someone else, then returned to the store and re-sold to you. If that's the case, Microsoft will say the warranty started the day it was sold the first time (even if the first owner never opened the box), since they get information from the retailer when they scan the serial number on the box at the time of sale. Also, I'm afraid it doesn't matter when the defect occured--what matters is when you call them; so screenshots etc. won't be a help in this case.

Try calling Microsoft again, but ask for a supervisor. Be polite, but insistent. Saying, "I know that your system says my warranty is expired, but I'd like to speak with your supervisor about that," might work. If they try a line like "but my manager will say the same thing," then respond with "I'm sure that might be true, but I'd still like to have him or her say it directly to me." Try to convince them to allow you to fax them a copy of the receipt with the accurate purchase date. If you can convince them that they're wrong, they'll probably make an exception to allow you to return it even though it's now well into December.

Posted on Dec 10, 2007

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Xbox 360 3 red lights


Depending on the age of the system Microsoft will fix it for you.
Go to the link below and register your system, I believe that Microsoft will cover the red ring of death for up to 3 years from date of purchase.
http://support.xbox.com/support/en/us/xbox360/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/xbox360/registerdevice.aspx?step=register

Apr 15, 2010 | Microsoft Xbox 360 Console

1 Answer

Game keeps freezing and sometimes only 3 red lights flashes


The game is overheating. Although Microsoft doesn't recommend or honor a fan (for warranty) , I would suggest purchasing one and placing on X-box. Try not to play for long hours as this can cause overheating and eventually lead to hardware failure. If you still have a warranty, contact Microsoft ASAP.

Oct 03, 2009 | Microsoft Xbox 360 Console

1 Answer

I had xbox live but now it will not connect it is not modified


Xbox live is down for June 16th. It will return in 24 hours on June 17th. Microsoft is performing some kind of maintenence.

Jun 16, 2009 | Microsoft Xbox 360 Console

1 Answer

Call of Duty 4 (PC)


Hi, My name is Joe, does the Call of duty 4 play good on pc, does it have acess to play with ppl that play xbox 360 call of duty?

Apr 02, 2008 | Microsoft Xbox 360 Console

2 Answers

Call of duty 4 xbox live


Yes you can play 4 players on it. There might be a problem with your router.

Feb 20, 2008 | Microsoft Xbox 360 Console

1 Answer

Three red blinking lights


This means your 360 has had a hardware failure. If you have purchased your XBOX 360 within the last 3 years you will still have free warranty on it. Call XBOX customer support and they will help you with replacing/repairing your Xbox 360. 1-800-4MY-XBOX. (1-800-469-9269)

Hope this helps :)

Feb 09, 2008 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

67 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

Martin Murray

Level 3 Expert

1623 Answers

Stu Morris K

Level 2 Expert

178 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...