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How do I remove the wires from an existing wall phone jack and then rewire to a new jack

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Pop the front cover off write down witch color wire goes to witch letter on the plastic change to same, most phones line need two wires green and red, but 4 are hooked up black and yellow, for a second line, hook them all up just in case the other wires had a problem and the phone company switced to the other two

Posted on Sep 10, 2009

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CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"


The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Lands Phones

1 Answer

How to rewire phone line away from the security system


If you open the panel (two tabs and possibly a screw on top) you have access to the back of the top portion. There should be a phone jack on the back with a plug inserted into it. DO NOT pull this plug yet! Trace the wire from the plug (either into the wall or down the wall) to a tan phone jack. Disconnect the plug from this end instead of the panel end and that should re-route your phones away from the house lines.

Aug 05, 2012 | GE Security Simon Xt Wireless Control...

1 Answer

Hi. I have a new 4-line phone (RCA 25414-RE3) and it is connected like the manual says. But it is not separating line 1 from line2 or line3 from line 4. They are both on lines 1 and 3.... can you help


There are a couple of problems you may have.

First, the wall jack may not be wired correctly or the wire you ar eusing is a single line wire.

The easiest to check is the wire, look at the plug and see if it has 4 copper leads. If it only has two in the middle two slots then it will only connect line 1. If it has 4 copper leads then it should pass both lines 1 and 2 (or three and four). The middle leads are line 1 and the outer two are line 2.

If the wires all check out then you may have a wall plate that is not wired for multiple lines on the single wire. That will require a technician coming out and rewiring the plate. There are also adaptors available at Radio Shack that will combine two lines to one wire if you have both lines on the wall plate.

I have a blog on 4 line phones if you would like other tips about them. Go to the tag cloud and you will see 4 line phone.

Dec 03, 2011 | RCA 25414RE3 Corded Phone

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Power comes from light to switch.want to wire in another switch (same box) to operate another separate light


OK .. for this to work, you would need to confirm that the power cable is also in this wall box. So in that wall box you need the existing power cable, the existing light cable, and a new light cable. All the cables being 2 wire with ground. Then just jumper the black power wire top the new switch, and connect the new light , black wire to the switch, the whites will all be together ..
If there is only one cable in this wall box , then the power is run to some other box and you need a neutral for the new light. That may mean rewiring the power tyop get it to the wall box, or rewing the new light to get power from it.

Please Vote !!

Mar 22, 2010 | Cooper Wiring Devices ACE6001V-K "ACE"...

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Trying to replace regular phone mount with a wall mount


If your just changing the jack to a hanging type, the fix is easy. You remove the old jack, replace with new one connecting the original wiring...red/green or blue/white.

Apr 16, 2009 | Lands Phones

1 Answer

No service


What color wires were there ???
What kind of jack, a new one that had...
white blue/blue
white orange/orange
white green/ green
white brown/brown
?????

If so, the white/white blue would go to the same wires.
If you had red/green and black/yellow, the red/green should go to the white blue/blue.

Jan 13, 2009 | Lands Phones

1 Answer

A new phone system I have bought requires the jacks in my home to be in parallel. If I remove the cover from a phone jack, is there a way to tell if it's hooked up in a parallel circuit? If it's not in...


A parallel phone system means all phone jacks are connected in a series. From phone jack A to phone jack B to phone jack C. That means if jack A is not functioning properly or has a short ,all other phone jacks in that series will cease to function. The other type of system is a home run system.Meaning all phone jacks are ran independently outside to service provider NID Network Interface Device. This is the best to trouble shoot because if one jack fails the others will continue to operate independently. The best way to check is to remove the lead from one side of the phone jack, after carefully removing from wall. Check for a dial tone at other phone jacks if no, replace lead at the initial jack. If dial tone returns you have a series system.

Oct 13, 2008 | Lands Phones

1 Answer

Telephone wall jack


Did the old wall jack work before you removed it?
Are the wires still connected or do you remember where the wires used to go.
If so, then what I would do, is with a phone connected, start disconnecting 1 wire at a time. When the line goes dead, then you know that is one of the wires that you need to use. Reconnect that wire, and mark it, and Keep doing this until you find the other wire that makes the line go dead.
Then you will know which 2 wires you will need to get the jack working.
Usually, the standard color wires that you need for the new jack is Red and Green for a single line phone jack.
Hope this helps.
Good luck.
Mac

Feb 21, 2008 | Lands Phones

2 Answers

How do I wire a new phone jack ...


The new jack should have the same color code as the wires.
All the red's go together on one screw, and the green's as well.

Feb 12, 2008 | Lands Phones

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