Question about Tomtom GO 720 GPS Receiver

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Last june we tried to update our tomtom that was

Last june we tried to update our tomtom that was less than a year old. We ended up with only maps in India. We tried to fix this with your help and then we had no maps. We went over everything upteen times along with my School Superentendent daughter who could still not get anything on the system. I want to know an address where I can retuen this Tom Tom to you to see if you can physically fix it.

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  • ngadiscounts May 11, 2010

    When you say return the TomTom to you. Who do you mean?

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  • 3,153 Answers

If you have an SD card installed then
Remove the SD card from the tomtom

Try the hard reset.
Push a Paper clip in the tiny hole by the card slot.
Push it in firmly whilst the unit is powered up (not too hard) for about 3 seconds then release.

You may have to power down and then up again and even hold down the power button a little longer the first time you do this.

That would normally reset the tomtom.

If it does then get the latest version of TOMTOM HOME
Install it and run the program.

Now with your GPS tunred off connect it to your computer via a short USB lead.

TTH will now start up and from there you can update the tomtom itself.

If you are getting a red cross whilst bootng the GPS then
The card may need to be formatted properly first or re-formatted.

Formatting is better done in a card reader.

There are differing views but this method has always worked for me.
Insert the card in the reader,. Using my computer or windows explorer

right click on it and select format
select FAT32 as the files system

Now connect the tomtom to the pc but don't let tomtom home run.
Exit TomTom Home if need be.

You now need to select your tom tom which will also show as a drive and may even show its own special icon.

In windows explorer select tools then folder options.
Click view and tick the box for "show hidden files and folders"
It may warn you but you can ignore it.
then just copy ALL the files from the tom tom to your sd card.

DO NOT USE CUT AND PASTE !

Posted on Sep 09, 2009

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Posted on Jan 02, 2017

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1 Answer

My Tom Tom is two years old and I was told that I should upgrade the maps each year. How do I go about doing that?


The Tomtom map updates are available by subscription from www.Tomtom.com Under most conditions it is not really necessary to update every year. The updates run about $40 per year. The best option on most of the small GPS units under $100 is to use it for 2-3 years and then just sell the older one and buy a new unit. The reason I say this is because the map updates only update the maps not the features or the software. The newer units will have new features and options for the same price as you would get with buying a map update your the older unit.

I hope this helps, if so please rate our solution.

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You will only get a free update on a new device if you install tomtom home on your computer and login withing the first 2-3 months of purchasing your device. Also, if you purchased a device that is "refurbished" or "recertified" then you do not get this free update and your map can be up to about a year and a half old. In this case, you would have to purchase a map update. To update you will have to install TomTom Home on your computer (download from TomTom.com) and login. You can typically purchase one update for about 45 USD or purchase a year of updates for just a little more (like 59.99 USD). A "year of updates" gives you an updated map each quarter for one year. I don't know that I would have bought a TomTom for use outside of North America or the UK. Sorry.

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Connect the unit to the computer and download the MapShare corrections. If your map is too old, maybe it is time to get the latest one.

If you have started using your unit not long ago (less than 30 days) you may have the right to a free update. TomTom offers the 30 day latest map guarantee.

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Hello mm1112,

Map updates for your TomTom GPS can be purchased and installed through the TomTom HOME GPS manager program. You will need to download and install the TomTom HOME software onto your computer.

You can find this software on the TomTom Plus Services website located here: http://www.tomtom.com/plus/service.php?ID=17.

Best regards
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