Question about Dell Inkjet 720 Printer

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Cannot delete document from que - Dell Inkjet 720 Printer

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  • 193 Answers

The fastest way to delete that document that just will not leave the que is to kill and then restart the print spooler service.

open a search window and look for "services" (without the quotation marks) make sure to check search hidden and system folders. you are looking for a gear icon. open it and scroll down untill you find "print spooler" double click on it. press the stop button. once the service stops press the start button. the print que is now empty.

note: you will need admin rights to your computer for this to work.

Posted on Sep 09, 2009

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After you delete all print jobs, hold down the window key and hit 'R', then enter "services.msc" and hit enter. When the services console comes up, find "Print Spooler" and right click on it. Then click stop. Wait 15 seconds or so and right click/start the service again. If all goes well, the print jobs will be deleted. Good luck.

Posted on Sep 09, 2009

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Posted on Jan 02, 2017

JackHeath
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SOURCE: print document w deleting status in que is frozen

This happens periodically, for me restarting the machine has always fixed the issue. If it didn't for you I would suggest removing and reinstalling the printer.

Posted on Dec 09, 2008

rtrahan
  • 741 Answers

SOURCE: can't print because document won't delete

You need to restart the print spooler service. Go to control panel>Administrative Tools>Services>there will be a list of programs. Find Print Spooler and right click on it. Stop service then restart. That will clear the print queue and allow you to start printing again..good luck let me know if you have any questions.

Rate this solution with 4 diamonds.

Posted on Mar 07, 2009

  • 987 Answers

SOURCE: I can't "delete" a document from the que

Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Posted on Apr 10, 2009

  • 1218 Answers

SOURCE: I cannot delete a document

There are several ways to resolve printer spooler error, probably because there are many variations of this error. The error caused by faulty software can be resolved by deleting all the information found in the directory. Thereafter, navigate to the Control Panel, click on Administrative Tools and then services icon. Find the service labeled Print Spooler, highlight it and restart the process. If that doesn't work, the program might be corrupted. Click on start, then Run. Search for the document labeled services.msc, and this will trigger the opening of another window. On this window, scroll down and click "Print Spooler". Check its setting and turn on automatic mode. Click Okay, and restart the machine. If you're lucky, this might be all you have to do. Still doesn't work? Navigate to the Add/Remove Programs screen of the Control Panel. Find the all the software responsible for making the printer run including the drivers, and uninstall them. Be sure to be thorough about it, or the problem may not be solved. Download the latest copy of your printer's software from the manufacturer and reinstall it.
http://www.fixyourownprinter.com/forums/printer/68459#2

Posted on Nov 18, 2010

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