Cannot delete document from que

the fastest way to delete that document that just will not leave the que is to kill and then restart the print spooler service.

open a search window and look for "services" (without the quotation marks) make sure to check search hidden and system folders. you are looking for a gear icon. open it and scroll down untill you find "print spooler" double click on it. press the stop button. once the service stops press the start button. the print que is now empty.

note: you will need admin rights to your computer for this to work.

After you delete all print jobs, hold down the window key and hit 'R', then enter "services.msc" and hit enter. When the services console comes up, find "Print Spooler" and right click on it. Then click stop. Wait 15 seconds or so and right click/start the service again. If all goes well, the print jobs will be deleted. Good luck.