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Some keys not working and how do I remove keyboard to clean

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Try to Reinstall the drivers.

Posted on Sep 09, 2009

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Delete key stopped working


One moment you are typing on your computer keyboard as usual, when suddenly a key sticks or does not produce a character on the screen.
Perhaps you have a group of keys that suddenly stop working.
Laptop and desktop keyboards alike can stop functioning due to a number of causes, most of which can be resolved by troubleshooting.
Knowing how to fix some keyboard keys that do not work can save you time, and save you the cost of buying a new keyboard.

Disconnect and reconnect your computer keyboard, then restart your computer.
Sometimes a poor connection can result in keys not working on your keyboard.
Update the device driver for your keyboard by going to the manufacturer's website of your keyboard, and then download and install the latest driver matching the brand and model number of your keyboard.

Disconnect your keyboard from your computer and inspect the pins in the keyboard connector if you have a PS/2 connector.
The PS/2 connector for your keyboard has six pins, which connect into a PS/2 port of your personal computer, to allow for communication to and from your keyboard.
Straighten any bent pins you may find, by gently using a ballpoint pen. You must replace your keyboard if you see broken pins.


Try testing your keys using a different application, such as another word processing program. Keys like the function keys on your keyboard labeled F1 through F12 may not work in one application but will work fine in another.

Clean Under Desktop Keys

Disconnect your standard desktop keyboard, then press down on a key not working.
Slip a car key or a flathead screwdriver underneath the key.
Twist the screwdriver or car key until the keyboard key pops off.


Use a damp cloth, moist cotton swabs or compressed air to remove dust, hair, and food crumbs under the key.
Use only water or rubbing alcohol to moisten the cloth and cotton swabs other cleaners can damage the plastic of your computer.


Position and press down on the key to snap it into place.
Repeat this for all of the keys to clean underneath them, if necessary.

Clean Under Laptop Keys

Turn your laptop off, then use a flathead screwdriver or knife under a key corner, prying the key off gently.
You will hear a snap as the key detaches.


Remove the key retainer remaining on your laptop using your knife or screwdriver under the corner, then popping it off with a gentle twist.


Remove the space bar by pulling it off after your insert the screwdriver or knife underneath the bar.


Clean underneath your laptop keys using cotton swabs or a soft cloth dampened with water or alcohol.
You can also use compressed air to remove dust, hair and other debris.


Replace your laptop keys by placing the key retainer into position.
If you cannot remember the position, copy another retainer's position by removing another key.
Insert the keypad into the retainer, then position the key over the retainer while pressing down on the key.
You should hear the key snap into place.
Place your laptop's space bar over the space bar slots, then snap it into place.

Apr 25, 2013 | Microsoft Outlook 2010

1 Answer

Some keys do not respond


Disconnect and reconnect your computer keyboard, then restart your computer. Sometimes a poor connection can result in keys not working on your keyboard Update the device driver for your keyboard by going to the manufacturer's website of your keyboard, and then download and install the latest driver matching the brand and model number of your keyboard. Disconnect your keyboard from your computer and inspect the pins in the keyboard connector if you have a PS/2 connector. The PS/2 connector for your keyboard has six pins, which connect into a PS/2 port of your personal computer, to allow for communication to and from your keyboard. Straighten any bent pins you may find, by gently using a ballpoint pen. You must replace your keyboard if you see broken pins. Try testing your keys using a different application, such as another word processing program. Keys like the function keys on your keyboard labeled F1 through F12 may not work in one application but will work fine in another. Clean Under Desktop Keys Disconnect your standard desktop keyboard, then press down on a key not working. Slip a car key or a flathead screwdriver underneath the key. Twist the screwdriver or car key until the keyboard key pops off. Use a damp cloth, moist cotton swabs or compressed air to remove dust, hair, and food crumbs under the key. Use only water or rubbing alcohol to moisten the cloth and cotton swabs---other cleaners can damage the plastic of your computer. Position and press down on the key to snap it into place. Repeat this for all of the keys to clean underneath them, if necessary. Clean Under Laptop Keys Turn your laptop off, then use a flathead screwdriver or knife under a key corner, prying the key off gently. You will hear a snap as the key detaches. Remove the key retainer remaining on your laptop using your knife or screwdriver under the corner, then popping it off with a gentle twist. Remove the space bar by pulling it off after your insert the screwdriver or knife underneath the bar. Clean underneath your laptop keys using cotton swabs or a soft cloth dampened with water or alcohol. You can also use compressed air to remove dust, hair and other debris. Replace your laptop keys by placing the key retainer into position. If you cannot remember the position, copy another retainer's position by removing another key. Insert the keypad into the retainer, then position the key over the retainer while pressing down on the key. You should hear the key snap into place. Place your laptop's space bar over the space bar slots, then snap it into place

Feb 13, 2013 | Everex StepNote XT5000T Notebook

2 Answers

Keyboard won't work


When a keyboard stops working, has odd key letters, stuck keys and non-functioning keys for no reason at all, the laptop may have an easy fix solution. However, if liquid spilled on the laptop or the laptop was dropped and as, a consequence, the keyboard doesn't work, or the keyboard device has simply failed, fixing the problem may require a more involved laptop keyboard replacement.

Click start control panel keyboard hardware make sure you have the right keyboard selected or you might have uninstall the keyboard then restart your computer then reinstall it and its drivers Click start control panel administrative tools computer management device manager scroll to keyboard you might see a yellow question /exclamation mark ? ! or a red X right click update driver if your computer came with a motherboard disk the drivers could be on it. If its still not working Tap the "Alt" and "Shift" keys simultaneously if you are pressing one keyboard key and getting a different symbol or letter. This will reset the keyboard defaults on some laptops. Press the "Ctrl" key and tap the "Shift" key simultaneously if the procedure in Step 1 did not work. Press the "Fn" and one of the "F" keys to disable the "Num Lock." Different laptops use different "F" keys to disable the "Num Lock." Toggle each "F" key and press the "Fn" key at the same time to find the right key combination. Check your laptop manual to find the right key combination. Press the "Fn" key and the blue "NumLock" key simultaneously if the keyboard is typing numbers instead of letters or wrong letter keys and the above steps did not solve the problem. b> Keyboard Maintenance b> Blow compressed air in the cracks and crevices of the laptop keyboard. Sometimes dust and debris can cause keys to lock, making such keys non-functional. Disconnect the laptop from the power outlet and remove the battery. Make the tip of a cotton swab as thin as possible by rolling it between your finger tips. Dip the thinned cotton swab in rubbing alcohol and clean the crevices of the keyboard with the cotton swab. Continue cleaning between each key of the keyboard with the alcohol-dipped cotton swab. Use a new cotton swab whenever necessary. Slightly tip up one side of the laptop so dust will move from under the keys to the crevices so you can clean. Blow compressed air into the keyboard again as you did in Step 1 of Section 2. Reconnect the computer to the power and check to see if the issue is resolved. Insert the flat edge of a flat-blade precision screwdriver under a keyboard key and gently pry it up and off. Remember where the keys go, so you can easily replace them. Remove three keys at a time and clean with a cotton swab dipped in alcohol. Replace the keys and remove the next three. Do this until the entire keyboard has been cleaned. Disconnect the laptop from the power outlet and remove the battery again. Turn the computer so the rear is facing you. Remove the screws that hold the plastic hinges in place. Insert a small flat-blade precision screwdriver in the plastic hinge seam and pry the hinges up. Turn the computer back face forward and open the screen as far back as it will go. Continue lifting the plastic hinge and power plate until it comes off. Remove the screws you see holding the keyboard with a precision Phillips screwdriver. Blow compressed air under the keyboard. Lift the cable connector levers slightly and remove the data cable. Clean the cable pins with an alcohol-dipped cotton swab. Replace everything, power on the computer and try the keyboard again to see if the issue is resolved. b> Keyboard Replacement b> Connect an external keyboard to the USB port on the laptop and verify its working condition. Disconnect the external keyboard and verify that the keys on the laptop are still inoperable. Disconnect the laptop from the power outlet and remove the battery. Remove the laptop keyboard as you did in Step 3 of Section 2 by removing the plastic hinge and power button plate, the keyboard screws and disconnecting the data cable from the motherboard connector. Replace the keyboard with a new laptop keyboard for your laptop make and model.

Jan 15, 2013 | Lenovo b560 Notebook

1 Answer

My keyboard wont type


Restore a Laptop Keyboard b> When a keyboard stops working, has odd key letters, stuck keys and non-functioning keys for no reason at all, the laptop may have an easy fix solution. However, if liquid spilled on the laptop or the laptop was dropped and as, a consequence, the keyboard doesn't work, or the keyboard device has simply failed, fixing the problem may require a more involved laptop keyboard replacement.

Click start control panel keyboard hardware make sure you have the right keyboard selected or you might have uninstall the keyboard then restart your computer then reinstall it and its drivers Click start control panel administrative tools computer management device manager scroll to keyboard you might see a yellow question /exclamation mark ? ! or a red X right click update driver if your computer came with a motherboard disk the drivers could be on it. If its still not working Tap the "Alt" and "Shift" keys simultaneously if you are pressing one keyboard key and getting a different symbol or letter. This will reset the keyboard defaults on some laptops. Press the "Ctrl" key and tap the "Shift" key simultaneously if the procedure in Step 1 did not work. Press the "Fn" and one of the "F" keys to disable the "Num Lock." Different laptops use different "F" keys to disable the "Num Lock." Toggle each "F" key and press the "Fn" key at the same time to find the right key combination. Check your laptop manual to find the right key combination. Press the "Fn" key and the blue "NumLock" key simultaneously if the keyboard is typing numbers instead of letters or wrong letter keys and the above steps did not solve the problem. b> Keyboard Maintenance b> Blow compressed air in the cracks and crevices of the laptop keyboard. Sometimes dust and debris can cause keys to lock, making such keys non-functional. Disconnect the laptop from the power outlet and remove the battery. Make the tip of a cotton swab as thin as possible by rolling it between your finger tips. Dip the thinned cotton swab in rubbing alcohol and clean the crevices of the keyboard with the cotton swab. Continue cleaning between each key of the keyboard with the alcohol-dipped cotton swab. Use a new cotton swab whenever necessary. Slightly tip up one side of the laptop so dust will move from under the keys to the crevices so you can clean. Blow compressed air into the keyboard again as you did in Step 1 of Section 2. Reconnect the computer to the power and check to see if the issue is resolved. Insert the flat edge of a flat-blade precision screwdriver under a keyboard key and gently pry it up and off. Remember where the keys go, so you can easily replace them. Remove three keys at a time and clean with a cotton swab dipped in alcohol. Replace the keys and remove the next three. Do this until the entire keyboard has been cleaned. Disconnect the laptop from the power outlet and remove the battery again. Turn the computer so the rear is facing you. Remove the screws that hold the plastic hinges in place. Insert a small flat-blade precision screwdriver in the plastic hinge seam and pry the hinges up. Turn the computer back face forward and open the screen as far back as it will go. Continue lifting the plastic hinge and power plate until it comes off. Remove the screws you see holding the keyboard with a precision Phillips screwdriver. Blow compressed air under the keyboard. Lift the cable connector levers slightly and remove the data cable. Clean the cable pins with an alcohol-dipped cotton swab. Replace everything, power on the computer and try the keyboard again to see if the issue is resolved. b> Keyboard Replacement b> Connect an external keyboard to the USB port on the laptop and verify its working condition. Disconnect the external keyboard and verify that the keys on the laptop are still inoperable. Disconnect the laptop from the power outlet and remove the battery. Remove the laptop keyboard as you did in Step 3 of Section 2 by removing the plastic hinge and power button plate, the keyboard screws and disconnecting the data cable from the motherboard connector. Replace the keyboard with a new laptop keyboard for your laptop make and model.

b>

Jan 11, 2013 | Samsung N145 Plus 10.1 inch Netbook -...

1 Answer

"its working external keyboard but


Although having a laptop is certainly convenient, the all-in-one peripheral scheme (mouse, keyboard and speakers) can make individual repairs difficult, and a non-working keyboard can ruin the value of the entire package. However, there are some practical steps you can take to fix a laptop keyboard.

1.Diagnose the problem. When you press a key on your laptop keyboard, does it get stuck? Does the computer respond to your inputs? In almost all of these cases, the solution will lie in opening up your notebook's keyboard. However, to prevent extra work, press every key (do this in a word-processing program) and see which keys are affected. If every single key on a keyboard does not respond, you might have a software issue, which may require specialized help.
2.Clean the area around the keys that are not working. A damp lint-free cloth should be used to clean the surface of the affected keys. If you have stuck keys, use a Q-tip to clean under them, but take care not to pry the keys up, as this could result in further damage to your keyboard.
3.Remove the keys that are not working. Do this by grabbing some fingernail clippers and pulling out the hook-like fingernail cleaner extension. Use the small hook to gently pull the key up , which will expose a collapsible plastic hinge (commonly known as a key retainer) as well as a small rubber circular piece. Gently lift both of these pieces out of the keyboard.
4.Wipe the keyboard sensors clean with a dry cloth. The sensors are the little silver foil-like strips you see after your key components have been removed. Be very careful wiping these down--if they are damaged, they are very expensive to replace. Just gently dab it with a dry lint-free cloth to remove any dust/crumbs/particles that are interfering with your keyboard's functionality. Do not moisten the cloth with water or cleaning solution, as this heightens the risk for damage.
5.Reassemble and replace the keys. Simply fit the key retainer as well the little rubber piece together in the way you found them and then firmly press the key cap back in place.
6.Test your keyboard. Open a word-processing program and then press the replaced keys. If they still don't work, try restarting your computer, or activating a system restore point (to ensure that the problem is not software-related). If the keyboard is still not working, then you may want to think about taking the computer to a repair shop or replacing it altogether. (Keyboard repairs are very expensive.)

I hope you find it very helpful. Thanks.

Aug 22, 2011 | HP D8597A Keyboard

3 Answers

Kid spilled soda now keyboard will not type


Hi There !!

Thank you for choosing Fixya. The chances are rare that it would work, because liquid may have done damage to the integrated circuit.

But we can give it a try:

What you will need:
  • lint free cloth.
  • dry cloth or duster.
  • suitable cleaning fluid (isopropyl alcohol).
  • cotton buds.
  • Can of compressed air or vacuum cleaner.
  • Flat tip screwdriver (optional for thorough clean).
Shutdown your PC and remove the mains plug, unplug the keyboard(remember where it was plugged in) and hold it upside down to releaseany debris from inbetween the keys.

This is where the patience comes in, make a note ofthe position of all the keys or you will have trouble putting them backcorrectly, alternatively just remove the letter keys A - Z from the keyboard (which is where the most of the dust/debris will be) and refer to fig 1.4 as a reference to put them back.

All the keys can be removed although the larger keys (space bar, enterkey, shift keys, backspace, caps lock, etc) can be difficult to putback so you might avoid removing them.

Remove the keys using the screwdriver, ease the screwdriver under the key and gently lift the key top off (see fig 1.3).

note: don't forget to make a note of their position !! remove-key-cap.jpg keyboard-layout.gifWhen you have removed all the keys (except any keys youwish to avoid) use the compressed air (or vacuum cleaner) to remove anydust and debris from inside the keyboard.

Now is a good time to give the keys a proper clean, for bestresults clean each one individually (the patience thing again) with thecloth and cleaning fluid, when clean, wipe them over with the drycloth.

Before replacing the keys, take your lint free cloth anddampen it with your cleaning fluid (don't put the liquid directly onthe keyboard), give the surface of the keyboard a good wipe overensuring to clean as much as possible any keys that you haven'tremoved.

When the keyboard is nice and clean replace the keys according to your notes or if you have just removed the letter keys use fig 1.4 as a guide, to put the keys back on position the key in place and press gently but firmly until it clicks home.

After replacing all the keys give the keyboard a quick wipe over with your dry cloth and you have a nice clean keyboard.

Hope this will help !

Regard's

Sep 03, 2009 | Computers & Internet

1 Answer

Keys do not work intermittently. Need to remove & clean.


Most travelmates have a couple of clips holding the keyboard in place, if you look at the top of the keyboard there is usually 4 clips that you can gently push back with a screwdriver. Just be carefull of the ribbon cable attached to the keyboard, don't yank it out.

May 29, 2009 | Acer Keyboard for TravelMate 2300, 2410,...

1 Answer

Four keys on keyboard no longer work


try cleaning the keys,remove from keyboard.use solvent alcohol to clean membrane

May 03, 2009 | Computers & Internet

1 Answer

4 keyboard keys aren't functioning


Chances are there is a physical problem with the keyboard. Are the keys sticky or do they press normally and still not work? If the keys are sticky when you push them you can remove the keyboard and keys and try to clean the keys with rubbing alcohol. Chances are the keyboard is not defective and the link below will help you take care of that problem. If you need any further help let me know.

I am including a link to a new keyboard for your model Laptop. They are fairly reasonable condidering they are laptop keyboards.

Jan 09, 2009 | Acer Aspire 3000 Notebook

3 Answers

@ key not working


Keyboards can become dirty after periods of extended use, especially if users commonly eat or smoke near the computer. If a keyboard becomes dirty enough, its performance can be affected. Common problems include dead or stuck keys and repeated characters during typing.
Shut down the computer and detach the keyboard connector before any cleaning procedure. Do not remove or connect a keyboard while the computer is running. Doing so may damage the machine, especially a non-USB based keyboard
For a quick cleaning, turn the keyboard upside down and use a can of compressed air to blow out any foreign matter. Be sure to do this in a location where falling debris can be cleaned up easily. Turn the keyboard upside down and tap on it a few times. You should see a bit of dirt fall out. Change the angle and tap harder to make most of it get out
Clean the sides of the keys with a cotton swab dipped in isopropyl alcohol.
For a more thorough cleaning, remove all of the keys. Do this by gently prying up each key with a small screwdriver or a similar lever. When the keys have been removed, blow out any debris with compressed air. With a moist (but not wet) cloth, lightly swab all surfaces. Do not allow any type of fluid to enter the keyboard.
Clean the individual keys and place them back in the keyboard.
and an alternate method : Alternate Method
  1. Switch off the machine and disconnect the keyboard.
  2. Turn the keyboard upside down and remove all the screws.
  3. Lift the top half of the keyboard (The one with the keys on it) off and put the bottom half to one side.
    • There may be some clips on the keyboard, also, check for screws hidden under labels.
  4. Turn the top half around so that you can see the backs of the keys, squeeze the tabs on each key to remove it, the space-bar will have a metal rod, this may be a pain to refit, but is not impossible.
  5. Fill a bowl with hot soapy water (Fairy Liquid works well)
  6. Dump the keys into the bowl and scrub with a brush.
  7. Remove the keys and leave to dry or dry with a hair dryer.
  8. Place the empty top half of the keyboard into the bowl and scrub until clean.
  9. Once everything is dry, reassemble the keyboard.
  10. Press both halves of the keyboard firmly together, if you miss the clips in the middle your keys wont reach the circuits and wont spring up.
  11. Plug in your keyboard, switch on your PC, enjoy.

Oct 08, 2008 | Computers & Internet

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