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I have just purchased a Dell Inspiron Mini and I am trying to use wireless. I get a constanct Acquiring network address message. The Netgear is working perfectly on 2 other laptops in the house, so it's not that. PLEASE don't reply in too technical terms as I can barely manage this much!!

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  • 13 more comments 
  • steppings29 Sep 09, 2009

    Sorry I am not quite clear on this. You mean, use the hard wire to go online.

  • steppings29 Sep 09, 2009

    I am in "Advanced", I can't find how to enable dhcp.

  • steppings29 Sep 09, 2009

    Sorry I can't see where you mean.



    when I key in the 192 etc I arrive at Netgear. WTG 624 v 3 and there is a purple bar along the lh side with setup wizard, basic settings, content filtering, manitainance, advanced with various subjeading under each. Where should I be looking?



    Thanks for your help, I am very lost!

  • steppings29 Sep 10, 2009

    Yes, yes and it gets through security, no I'm not prepared to reinstall the driver as it is working fine on the other 2 machines. I believe this is a dhcp problem but can't find how to enable it.



  • steppings29 Sep 10, 2009

    Yep, that is all done and started, still having probs.



    My friend checked this out at her house and the wireless worked fine. I am taking it out for a little trip and will see if I can get wireless elesewhere.

  • steppings29 Sep 14, 2009

    I am still struggling with this problem, any other ideas?

  • steppings29 Sep 14, 2009

    OK, this is a bit technical for me. I have established that a) the wireless works fine at another location b) the hard wire link works fine here. So I have to go to run and carry out the instructions you just gave every time? Will this create any changes in the router or just on the mini? As every other wirelss device is working fine!

  • steppings29 Sep 14, 2009

    OK, I tried your suggestion, and after I keyed in ipconfig/release I got the message

    Windows Ip Configuration

    No Operation can be performed on Local Area Connection while it has its media discontected.

    IP Address for adapter Wireless Network Connection has already been released



    So I pressed on and put in ipconfig/renew, just in case, and got the message,



    No Operation can be performed etc etc as above

    An error occurred while renewing interface Wireless Network Connection, unable to contact ou DHCP server. Request has timed out.



    So pick the bones out of that!

  • steppings29 Sep 15, 2009

    How can this be as two other wireless devices in the same room are working perfectly? There is obviously nothing wrong with the signal or the router.

  • steppings29 Sep 15, 2009

    Hi, thanks for the suggestions. There are no blue buttons on the router or on the mini on any of the laptops I have here.



    I originally tried the connection before I had installed anti virus software, so it ain't that.



    The mini connects fine at my friend's house, so I can't think it's a firewall. This same friend has the same problem here with her mini.



    I am getting past the security and the mini is detecting the signal, just can't acquire network address. It works fine hard wired.



    I live in a remote part of southern Belize so there is no help available anywhere nearby.



    I am tearing my hair out here!

  • steppings29 Sep 15, 2009

    Thanks Rick, I am 100% up to date as far as I know, have auto updates switched on. I'm using XP Home edition, not sure about Wilma.



    I don't seem to be finding any troubleshooting info. I have gone through all the settings and replicated those on my laptop so I am pretty sue that I have them right, although of course it will be a different card.



    This is driving me so nuts!

  • steppings29 Sep 16, 2009

    First of all, happy birthday tomorrow! Big day. Don't worry, I did this one a few years ago and felt no pain!



    I like your ideas, I am going to need to sit down and do this step by step, so there will be a bit of a silence whilst I do that. By the way, I wish they displayed the message I am answering here. I have ben thinking of taking down the security as it isn't really needed. I have a tiny isolated place - like an island - and the only people who come by are friends or guests.



    I think you asked for service tag or product key, just going back to check which one.

  • steppings29 Sep 16, 2009

    OK the service tag is BSQSPJ1



    Yes, you describe what is happening exactly. The mini is seeing the connection, the strength is good, but it just keeps acquitring network address.



  • steppings29 Sep 16, 2009

    No, haen't got Skype, as I have a satelite connection and Skype doesn't work, too slow to upload.

  • steppings29 Sep 16, 2009

    I know this will sound extremely stupid, but I can't remember how to go into the router setup....sigh....



    I have however rechecked the firewall which is OK.

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Gonna give it a shot from the hip--I'm assuming you have a name for your network and a password. You will have to allow the laptop to into your network. I went through this and it can be frustrating. Whoever set up the network, have them help if possible. There should be a blue button on your wireless router. Check for a corresponding blue button on your laptop. This will make things simple. Press the button on the router first and, WITHIN 2 MINUTES, press the button on your computer. They will "talk" to each other and set up the permissions for you.
Make sure your firewall settings are correct(to allow the contact with the network) and also your virus software is set to allow the home network. Get some onsite help if you've never done this. ---Rick

P.S. Have someone check the security settings on the router--My home network name is set to "invisible" so it doesn't even appear on a network search! I also have a setting enabled called "Mac address". This is a unique serial number given to every computer. If that setting is enabled, even if a person had the password(and mine's bulletproof), they couldn't access the network because their system wasn't on a special "ok" list.

Posted on Sep 15, 2009

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  • Richard C Cohen
    Richard C Cohen Sep 15, 2009

    With the unit using the wire connection(so you'll have access to the internet) go into Windows Update in Internet Explorer and UPDATE EVERYTHING. That means any software updates for Windows, AND THE MINI! You'll have to use the "custom" option on the update site and check the list on the left for hardware AND software updates. Sometimes, hardware such as the wireless cards, need an update for the compatibility and equipment list stored internally. There might be issues with specific equipment that are patched in these update files. You and your friend need to have the automatic update feature turned on so that even as you sleep, the computer will keep itself current. The fact that it's only the mini's that have a problem connecting at the house means it's something unique to those units. There should be some kind of troubleshooter included with Windows. You'll have to access it in the CONTROL PANEL using the *internet and network connections" choice. As you get into setup, the program will ask you if there is a problem connecting. Also, when trying to get the network address and failing, there should be some kind of troubleshooting selection that appears or is available.--Good luck and get back to me if no joy. What version if Windows are you using--XP or Vista?---Rick

  • Richard C Cohen
    Richard C Cohen Sep 16, 2009

    Hey there...hang in there. I'm turning 50 tomorrow and have half of my hair missing due to solving problems--like yours! LOL Been there done that and *don't want the t-shirt* Okay...FIRST...I want the service tag number on the back of your unit. It's on a little sticker with the serial number. That's gonna tell me EVERYTHING that's on your particular computer! I'm on the dell support website--gonna git you solved even if I lose all my hair.
    Here are my thoughts on this so far. I've had the SAME maddening problem on different occasions. If you go into the router setup, check to see if there is a "maximum number of users setting". If there is and the number is 2, obviously change it to a higher number. The problem *could be* the firewall. Especially if your friends setup is different than yours. (i.;e. different brand of router, different security type) What you could do on a temporary basis only is try turning off the security on the router--in other words, disable the password/encryption. Your system will be, for a short time, unsecured. Then, the mini should connect to your network quickly. Once connected, re-do the security with the encryption/password. Of course, this will disconnect the mini but, it should tell you that you need to enter the network name and password.
    One more thing...When you try to get on the internet as is, the network search shows your network, right? And then, upon choosing it, it makes you enter a password, correct? Then, upon entering said password, it just sits for awhile and tries to connect--showing the "acquiring network address" message. That is what is happening, right--I want to be perfectly clear at this point because we've tried a lot of stuff. It shouldn't be rocket science to connect.Do you have Skype? I'm windwalker1000.


  • Richard C Cohen
    Richard C Cohen Sep 17, 2009

    Hi again...I did a check on your service tag...you *need* to go to the website, go to support, and enter in your number...there is a page full of updates specific to your computer dealing with the different components installed on your system!! At least 2 of them are *urgent* updates and at least two others are for your wireless card. Just keeping you informed--these updates won't be addressed by Windows Update. Hope everything is okay.

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You may need to use the repair button on your settings. Otherwise set your ip settings so they automaticall configure every time you connect so ip doesn't conflict with other pc's address. Do this in the RUN menu. ipconfig /release, then ipconfig /renew

Posted on Sep 14, 2009

  • Nate Stansfield
    Nate Stansfield Sep 14, 2009

    your wireless is not getting signal from main dhcp router or your carrier. Try unpluggin main router for 30 seconds, plug back in, let load, then do the same with your wireless. Ask your carrier if they are giving signal to your router and that there is no service work being performed in your area.

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Have you tried putting the mini next to the router to see if it will connect. and do you have security set up on your router. do you get any error messages as well when it tries to connect. you may solve the issue by reinstalling the driver. i just need to know the exact model you have as well as the operating system it uses.

robert

Posted on Sep 10, 2009

  • Roberta Smith
    Roberta Smith Sep 10, 2009

    go to run-in the box that opens type services.msc after the services open confirm that first.. wireless zero configuration is automatic and that it is started. if it is not started right click on it and select properties. when that box pops up you will be able to see if it is started and if not you can start it. now look for dhcp on the list. again make sure it is automatic and it is started.



    robert

  • Roberta Smith
    Roberta Smith Sep 16, 2009

    go into the Advanced properties for the network card adapter and setting "Atenna Diversity" to "Aux".

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  • 497 Answers

This can often be an issue with security encryption. There may be a wrong key entered or the client Adapter does not support the encryption used.

1. First check or Enter a correct Wireless Security Key (passkey/passpharse/password).

2. Check if any updated wireless driver for your Computer is available; if yes the download and install the updated wireless driver in the Computer.

3. Try disabling any running Anti-Virus/Internet Security application. (It may be blocking the connection).

4. Try repairing the Wireless connection in the Computer. Right click on the Wireless icon and select Repair/Diagnose.

5. Disable the IPv6 (if you are using Vista Operating System in the Computer)

NOTE: Click the Start button -> Control Panel -> Network and Internet -> Network and Sharing Center.

In the Network and Sharing Center window, under Tasks , click Manage network connections. On the menu bar, click Advanced and then click Advanced Settings. In the Advanced Settings window, on the Adapters and Bindings tab, in the Bindings for Wireless Network Connection: box, click to choose the appropriate connection type and then click to remove the checks in the boxes next to all instances of Internet Protocol Version 6.
Click on the OK button.

If the issue persists then provide mode details like Model # of the Computer, Operating System installed in the Computer etc.


Good Luck!!!!!!!!!!!!!!!

Posted on Sep 16, 2009

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Try moving closer to the wireless station, also if the laptop has a wireless button or switch, make sure its turned to on.

if the problem remains, press and hold the windows button and press r. in the run menu type cmd and click ok

in cmd, type ipconfig /release and press enter
then type ipconfig /flushdns and press enter
then type ipconfig /renew and press enter, this may take a moment.

after it is done, write ipconfig and press enter, look at the default gateway number. Write ping "and the default gateway ip number" for example 126.342.123.332

so you would type ping 126.342.123.332 and press enter

if you don't have a default gateway address or you don't receive response on the ping your not properly connected, what kind of security you have enabled on your wireless network?

Could you also send me the brand and model of the router.

Posted on Sep 10, 2009

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It is dhcp server issue.
For that connect your router to computer with ethernet cable then access it with following link.
http://192.168.1.1
or
http://192.168.0.1

type user as "admin" and password as "admin" or blank or "password"
then go to advanced and enable dhcp .
Then save settings and then restart .
Also you can set ip address manually but make sure it is in range with router.
For assign ip adres manually right click on my network places then you can see your wi fi right click on it then then proeprty then go to tcp ip then set ip addresss as your another computer ip just set last number as different from computer means if your other computer ip is 192.168.1.15 then you can set your ip as 192.168.1.16
Then check

Let me know if you need more assistanse.
Thanks.

Posted on Sep 09, 2009

  • Go to home again you can see dhcp there.
    Let me know if you need more assistanse.
    Thanks.


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