Tech Support

Join | Sign In

Home | Routers | I have just purchased a

Problem for Routers

Generic problem for all Routers

I have just purchased a

By steppings29 on Sep 09, 2009

" "

I have just purchased a Dell Inspiron Mini and I am trying to use wireless. I get a constanct Acquiring network address message. The Netgear is working perfectly on 2 other laptops in the house, so it's not that. PLEASE don't reply in too technical terms as I can barely manage this much!!

Comments:

Sep 09, 2009

- Sorry I am not quite clear on this. You mean, use the hard wire to go online.

Sep 09, 2009

- I am in "Advanced", I can't find how to enable dhcp.

Sep 09, 2009

- Sorry I can't see where you mean.

when I key in the 192 etc I arrive at Netgear. WTG 624 v 3 and there is a purple bar along the lh side with setup wizard, basic settings, content filtering, manitainance, advanced with various subjeading under each. Where should I be looking?

Thanks for your help, I am very lost!

Sep 10, 2009

- Yes, yes and it gets through security, no I'm not prepared to reinstall the driver as it is working fine on the other 2 machines. I believe this is a dhcp problem but can't find how to enable it.

Sep 10, 2009

- Yep, that is all done and started, still having probs.

My friend checked this out at her house and the wireless worked fine. I am taking it out for a little trip and will see if I can get wireless elesewhere.

Sep 14, 2009

- I am still struggling with this problem, any other ideas?

Sep 14, 2009

- OK, this is a bit technical for me. I have established that a) the wireless works fine at another location b) the hard wire link works fine here. So I have to go to run and carry out the instructions you just gave every time? Will this create any changes in the router or just on the mini? As every other wirelss device is working fine!

Sep 14, 2009

- OK, I tried your suggestion, and after I keyed in ipconfig/release I got the message
Windows Ip Configuration
No Operation can be performed on Local Area Connection while it has its media discontected.
IP Address for adapter Wireless Network Connection has already been released

So I pressed on and put in ipconfig/renew, just in case, and got the message,

No Operation can be performed etc etc as above
An error occurred while renewing interface Wireless Network Connection, unable to contact ou DHCP server. Request has timed out.

So pick the bones out of that!

Sep 15, 2009

- How can this be as two other wireless devices in the same room are working perfectly? There is obviously nothing wrong with the signal or the router.

Sep 15, 2009

- Hi, thanks for the suggestions. There are no blue buttons on the router or on the mini on any of the laptops I have here.

I originally tried the connection before I had installed anti virus software, so it ain't that.

The mini connects fine at my friend's house, so I can't think it's a firewall. This same friend has the same problem here with her mini.

I am getting past the security and the mini is detecting the signal, just can't acquire network address. It works fine hard wired.

I live in a remote part of southern Belize so there is no help available anywhere nearby.

I am tearing my hair out here!

Sep 15, 2009

- Thanks Rick, I am 100% up to date as far as I know, have auto updates switched on. I'm using XP Home edition, not sure about Wilma.

I don't seem to be finding any troubleshooting info. I have gone through all the settings and replicated those on my laptop so I am pretty sue that I have them right, although of course it will be a different card.

This is driving me so nuts!

Sep 16, 2009

- First of all, happy birthday tomorrow! Big day. Don't worry, I did this one a few years ago and felt no pain!

I like your ideas, I am going to need to sit down and do this step by step, so there will be a bit of a silence whilst I do that. By the way, I wish they displayed the message I am answering here. I have ben thinking of taking down the security as it isn't really needed. I have a tiny isolated place - like an island - and the only people who come by are friends or guests.

I think you asked for service tag or product key, just going back to check which one.

Sep 16, 2009

- OK the service tag is BSQSPJ1

Yes, you describe what is happening exactly. The mini is seeing the connection, the strength is good, but it just keeps acquitring network address.

Sep 16, 2009

- No, haen't got Skype, as I have a satelite connection and Skype doesn't work, too slow to upload.

Sep 16, 2009

- I know this will sound extremely stupid, but I can't remember how to go into the router setup....sigh....

I have however rechecked the firewall which is OK.

Ads by Google

Solution #1

posted on Sep 10, 2009

Ekse

Rank: Guru
Rating: 88%, 4809 votes

Try moving closer to the wireless station, also if the laptop has a wireless button or switch, make sure its turned to on.

if the problem remains, press and hold the windows button and press r. in the run menu type cmd and click ok

in cmd, type ipconfig /release and press enter
then type ipconfig /flushdns and press enter
then type ipconfig /renew and press enter, this may take a moment.

after it is done, write ipconfig and press enter, look at the default gateway number. Write ping "and the default gateway ip number" for example 126.342.123.332

so you would type ping 126.342.123.332 and press enter

if you don't have a default gateway address or you don't receive response on the ping your not properly connected, what kind of security you have enabled on your wireless network?

Could you also send me the brand and model of the router.

Was this helpful?

Yes

Solution #2

posted on Sep 09, 2009

krishmaqvan

Rank: Guru Computer Networking

Expert
Rating: 86%, 225 votes

It is dhcp server issue.
For that connect your router to computer with ethernet cable then access it with following link.
http://192.168.1.1
or
http://192.168.0.1

type user as "admin" and password as "admin" or blank or "password"
then go to advanced and enable dhcp .
Then save settings and then restart .
Also you can set ip address manually but make sure it is in range with router.
For assign ip adres manually right click on my network places then you can see your wi fi right click on it then then proeprty then go to tcp ip then set ip addresss as your another computer ip just set last number as different from computer means if your other computer ip is 192.168.1.15 then you can set your ip as 192.168.1.16
Then check

Let me know if you need more assistanse.
Thanks.

Comments:

Sep 09, 2009

- Go to home again you can see dhcp there.
Let me know if you need more assistanse.
Thanks.

Was this helpful?

Yes

Solution #3

posted on Sep 16, 2009

miteshanand

Rank: Guru Computer Networking

Expert
Rating: 90%, 252 votes

This can often be an issue with security encryption. There may be a wrong key entered or the client Adapter does not support the encryption used.

1. First check or Enter a correct Wireless Security Key (passkey/passpharse/password).

2. Check if any updated wireless driver for your Computer is available; if yes the download and install the updated wireless driver in the Computer.

3. Try disabling any running Anti-Virus/Internet Security application. (It may be blocking the connection).

4. Try repairing the Wireless connection in the Computer. Right click on the Wireless icon and select Repair/Diagnose.

5. Disable the IPv6 (if you are using Vista Operating System in the Computer)

NOTE: Click the Start button -> Control Panel -> Network and Internet -> Network and Sharing Center.

In the Network and Sharing Center window, under Tasks , click Manage network connections. On the menu bar, click Advanced and then click Advanced Settings. In the Advanced Settings window, on the Adapters and Bindings tab, in the Bindings for Wireless Network Connection: box, click to choose the appropriate connection type and then click to remove the checks in the boxes next to all instances of Internet Protocol Version 6.
Click on the OK button.

If the issue persists then provide mode details like Model # of the Computer, Operating System installed in the Computer etc.

Good Luck!!!!!!!!!!!!!!!

Was this helpful?

Yes

Solution #4

posted on Sep 15, 2009

mastertech48

Rank: Guru Computer Networking

Expert
Rating: 91%, 74 votes

Gonna give it a shot from the hip--I'm assuming you have a name for your network and a password. You will have to allow the laptop to into your network. I went through this and it can be frustrating. Whoever set up the network, have them help if possible. There should be a blue button on your wireless router. Check for a corresponding blue button on your laptop. This will make things simple. Press the button on the router first and, WITHIN 2 MINUTES, press the button on your computer. They will "talk" to each other and set up the permissions for you.
Make sure your firewall settings are correct(to allow the contact with the network) and also your virus software is set to allow the home network. Get some onsite help if you've never done this. ---Rick

P.S. Have someone check the security settings on the router--My home network name is set to "invisible" so it doesn't even appear on a network search! I also have a setting enabled called "Mac address". This is a unique serial number given to every computer. If that setting is enabled, even if a person had the password(and mine's bulletproof), they couldn't access the network because their system wasn't on a special "ok" list.

Comments:

Sep 15, 2009

- With the unit using the wire connection(so you'll have access to the internet) go into Windows Update in Internet Explorer and UPDATE EVERYTHING. That means any software updates for Windows, AND THE MINI! You'll have to use the "custom" option on the update site and check the list on the left for hardware AND software updates. Sometimes, hardware such as the wireless cards, need an update for the compatibility and equipment list stored internally. There might be issues with specific equipment that are patched in these update files. You and your friend need to have the automatic update feature turned on so that even as you sleep, the computer will keep itself current. The fact that it's only the mini's that have a problem connecting at the house means it's something unique to those units. There should be some kind of troubleshooter included with Windows. You'll have to access it in the CONTROL PANEL using the *internet and network connections" choice. As you get into setup, the program will ask you if there is a problem connecting. Also, when trying to get the network address and failing, there should be some kind of troubleshooting selection that appears or is available.--Good luck and get back to me if no joy. What version if Windows are you using--XP or Vista?---Rick

Sep 16, 2009

- Hey there...hang in there. I'm turning 50 tomorrow and have half of my hair missing due to solving problems--like yours! LOL Been there done that and *don't want the t-shirt* Okay...FIRST...I want the service tag number on the back of your unit. It's on a little sticker with the serial number. That's gonna tell me EVERYTHING that's on your particular computer! I'm on the dell support website--gonna git you solved even if I lose all my hair.
Here are my thoughts on this so far. I've had the SAME maddening problem on different occasions. If you go into the router setup, check to see if there is a "maximum number of users setting". If there is and the number is 2, obviously change it to a higher number. The problem *could be* the firewall. Especially if your friends setup is different than yours. (i.;e. different brand of router, different security type) What you could do on a temporary basis only is try turning off the security on the router--in other words, disable the password/encryption. Your system will be, for a short time, unsecured. Then, the mini should connect to your network quickly. Once connected, re-do the security with the encryption/password. Of course, this will disconnect the mini but, it should tell you that you need to enter the network name and password.
One more thing...When you try to get on the internet as is, the network search shows your network, right? And then, upon choosing it, it makes you enter a password, correct? Then, upon entering said password, it just sits for awhile and tries to connect--showing the "acquiring network address" message. That is what is happening, right--I want to be perfectly clear at this point because we've tried a lot of stuff. It shouldn't be rocket science to connect.Do you have Skype? I'm windwalker1000.

Sep 17, 2009

- Hi again...I did a check on your service tag...you *need* to go to the website, go to support, and enter in your number...there is a page full of updates specific to your computer dealing with the different components installed on your system!! At least 2 of them are *urgent* updates and at least two others are for your wireless card. Just keeping you informed--these updates won't be addressed by Windows Update. Hope everything is okay.

Was this helpful?

Yes

Solution #5

posted on Sep 14, 2009

MNfisherman

Rank: Wiz Computer Networking

Expert
Rating: 85%, 2792 votes

you may need to use the repair button on your settings. Otherwise set your ip settings so they automaticall configure every time you connect so ip doesn't conflict with other pc's address. Do this in the RUN menu. ipconfig /release, then ipconfig /renew

Comments:

Sep 14, 2009

- your wireless is not getting signal from main dhcp router or your carrier. Try unpluggin main router for 30 seconds, plug back in, let load, then do the same with your wireless. Ask your carrier if they are giving signal to your router and that there is no service work being performed in your area.

Was this helpful?

Yes

Solution #6

posted on Sep 10, 2009

bunnydawg

Rank: Guru Computer Networking

Expert
Rating: 85%, 2071 votes

have you tried putting the mini next to the router to see if it will connect. and do you have security set up on your router. do you get any error messages as well when it tries to connect. you may solve the issue by reinstalling the driver. i just need to know the exact model you have as well as the operating system it uses.

robert

Comments:

Sep 10, 2009

- go to run-in the box that opens type services.msc after the services open confirm that first.. wireless zero configuration is automatic and that it is started. if it is not started right click on it and select properties. when that box pops up you will be able to see if it is started and if not you can start it. now look for dhcp on the list. again make sure it is automatic and it is started.

robert

Sep 16, 2009

- go into the Advanced properties for the network card adapter and setting "Atenna Diversity" to "Aux".

Was this helpful?

Yes

This Problem Also Relates To: Motorola WR850G Router (DHWR850G) Motorola 498498-001-00 Router Motorola BR700 Router 2wire 2700HG-B Router (2700HGB) 2wire 1800HG Router (RG1800HG00) 3Com OfficeConnect Wireless Router Acer AIR 101 (91.AB852.001) Router

Questions and Unsolved Problems for Routers

Routers

how do i fix my wireless router?

Answer

how do i fix my wireless router?

3Com - 3CRWDR100B-72 Router (3CRWDR100B72)

custom firmware

Answer

is there any custom firmware for this modem/router?

Zoom (5590-00-03) Wireless Router (G66115)

No Internet Connection with Zoom...

Answer

Recently purchased Zoom 4501 3G Wireless N Router. Have followed config instructions to the letter... (More)

Zyxel P660HW-D1 Router

I have a linskys EQ-660R ADSL Router...

Answer

I have a linskys EQ-660R ADSL Router and i am trying to make my NAT type open. I've got UPnp and... (More)

NetGear MR814 Wireless Router

will the Netgear MR814 wireless...

Answer

will the Netgear MR814 wireless router work with my clear 4g service

Didn't find what you were looking for?

Describe your problem:

Select a Category:

Get Immediate Assistance!

Ads by Google

See more Routers Problems

Answer this problem

Ask our Experts

Solve Your Problem Now!

Chat Live with an Expert

Chat Now

Top Routers Experts

Geekman

Rank:

Guru

Expert

Rating:

85%, 1827 votes

RescueTechLA

Rank:

Guru

Expert

Rating:

86%, 757 votes

govinda123

Rank:

Guru

Expert

Rating:

91%, 220 votes

Find more Routers Experts

Top Computer & Laptop Repairmen

Zkarlo.com

(952) 890-7770

Zkarlo.com provides discount and used laptop parts...

A+ Rated Oceanside...

(877) 934-6198

Send your laptop to us and we will diagnose the...

Get Listed!

Solve Your Problem Now!

Chat Live with an Expert

Chat Now

Solutions to Most Common Router Problems See other Routers All Brands Holiday

Browse Experts Find Products Find Cars Find Manuals Find Warranty Service Plans Repair Service Directory Reviews & Ratings Tags

About FixYa News and Media Contact Terms Privacy Policy

Blog Advertisers Partners Careers FAQ

Click to verify BBB accreditation and to see a BBB report.

FixYa does not evaluate or guarantee the accuracy of any information provided through its proposed solutions, posts, or Expert Assistance Sessions. By entering this site you declare you read and agreed to its Terms. You may NOT copy or distribute the content that appears on this site without written permission from FixYa Ltd.
© 2005-2009, FixYa, Ltd. or its affiliates