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I have a hotpoint refrigerator with model number: HSS25GFTA BB. It's 3 years old, about 1 year ago the freezer seems to slightly melt and refreeze and keep cycling the same thing. To cause ice to build up on everything pretty continuously. And causes the ice maker to freeze over making it unuseable. If i could get any input on this would be greatly appreciated. THANKS

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  • Anonymous Mar 25, 2014

    Not getting cold

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You have a defrost problem. No biggie. Check your heaters first, then your t-stat and timer. After a year, you may need to repalce all three parts as after time, the ice takes out other parts if they are not changed right away. You will need to make sure the unit is completely thawed out before replacing parts for optimum use. Call or email us for the part that you need and we'll be sure to get them to you right away! Hope this solves all your problems.

Posted on Sep 09, 2009

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    Ella Watson Sep 09, 2009

    Didn't I just solve this problem for you? :>)

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This could point to a number of things but the most likely is a shortage of refrigerant gas (specialist job only) but this unit should come with 3 years warranty?

Posted on Sep 09, 2009

  • Roger Grant Sep 09, 2009

    This could point to a number of things but the most likely is a shortage of refrigerant gas (specialist job only) but this unit should come with 3 years warranty?

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Most of the time frost build up is from air entering the freezer. You could run your freezer continuously for days and it would not freeze everything up. You might have an air leak where the fill tube for the icemaker enters the freezer. Also check your gaskets all arounf and make sure the door is completely sealing.

Posted on Sep 13, 2009

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Check the thermostat , it could be out of calibration. Or check the defrost termination switch, located in freezer at the evaporator. This switch cancels defrost if freezer gets to warm.

Posted on Sep 10, 2009

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1 Answer

Frost in freezer, fan in freezer sometimes changes speeds, low pitch or humming noise,manualy defrosted it 1 month ago seemed to be fine for two weeks, vegies freeze in drawer. hotpoint hss25gfta 5 yrs old


If the defrost thermostat is bad it will need to be replaced, otherwise you will have to continuously manually defrost the unit. The noise you hear is probably the fan hitting the ice. The defrost thermostat assists in melting that ice about every eight hours.

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My Hotpoint Side-by-side temperature flucuates(model #HSS25GFTA). Items in freezer melt at times and then re-freeze. Same is noted for the fridge. Service tech added freon; however, problem continued. ...


You are correct on your evaluation of the " tech " the # 4 thermistor is bad . This tells the main control board , the temp of the coils , if they need defrosted , when they are thru defrosting . This thermistor is the 1 " long , torpedo looking piece , clipped on the top left of the coils , with 2 white wires going to it . Part number WR55X10025 . It would be advisable to also replace the # 5 thermistor , located at the bottom of the freezer , slightly in front of the drain , also with 2 white wires going to it , slid into a housing . This thermistor , is the freezer thermistor , which tells the control board , the freezer temp and when to cycle off due to selected temperature .

Sep 23, 2010 | Hotpoint HSS25GFT 25.0 Cu. Ft....

1 Answer

HOT POINT FRIDGE - FREEZER DRIPS WATER


The evaporator coils frost up in normal use and every eight hours or so the entire unit shuts down and the defrost heater comes on to melt the frost. This cycle last about 20 minutes. The melted frost drips into a drain pan and through a drain tube to the drain tray under the freezer/refrigerator where it's evaporated by the condenser fan.

Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help. Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the back of the freezer.

Jul 12, 2010 | Hotpoint HTS16HBR Top Freezer Refrigerator

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Freezer has to be thawed out every 2 to 3 days. The refridgerator side isn't staying cool enough to keep milk from spoiling. It is a Hotpoint Model #HSS25GFTA WW and is only 2 1/2 years old. It is a side...


Could be multiple problems. First, check the freezer compartment and make certain that the freezer fan is running. This fan moves cold air from the freezer compartment to the refrigerator. If it's not running, inadequate cold air gets to the refrigerator.

Your having to defrost manually sounds like there could be a problem with the defroster circuitry; however, check out the fan operation first.

The fan should be at the top of the freezer. There is probably an access panel you can remove to see if it's turning. However, you should be able to hear it if it's turning.

If the fan is not turning, you will need to remove it and replace it.

Oct 11, 2009 | Refrigerators

1 Answer

Freezer no working properly.


When your model defrost and it's a model HSM25IFTSA the mother board is suspect because the defrost comes from that board. The board part number is located on the rear of your model and behind a panel screwed shut with sheet metal screws. Need to unplug and examine the control board on both sides for burn marks or signs of heat damage. Still you may not see a problem. But you mentioned it defrost too long until things melt and refreeze. The board is part number WR55X10942 and I will place a couple photos below for you to see and what to look for, Sea Breeze

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1 Answer

Ice-maker thawing-refreezing into block of ice


Your defrost system may be out on this unit.

Aug 13, 2009 | Refrigerators

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