Question about Brother MFC 7420 All-In-One Laser Printer

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I have purchased an new HP computer that operates on Vista - My MFC-7420 will not print - I get nothing at all - it just stays in the sleep mode. HELP!!

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Just to make sure you have the correct links. Go here to download the updated software installation package for your printer: Copy the instructions on that page and save them to a notepad file or somewhere on your computer, where you can refer to them.
Then download the uninstaller from here. You must run this on your computer and reboot before installing the updated drivers. Here are instructions for the uninstall tool. AFter uninstalling the software, make sure the usb cable is unplugged, and cycle the power off and then on to the printer.
Then install the printer software by logging in as admin, extracting the zip file (double click on it), open the setup directory and double click on setup.exe.
This will run the updated installer to install the printer on your system.
When you are prompted to by the software, connect the usb cable.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Sep 09, 2009

  • efs_perpends
    efs_perpends Sep 10, 2009

    Were you able to get it installed and working ok?

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