Question about HP PSC 2110 Color Printer

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Scanner The printer function is working fine, but when I press "start scan" (which used to trigger the scanner software to open up on my computer), I immediately get this error message: "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again." Since I am able to print, I know there isn't really a problem with the connection. I tried installing the software from the disk, but that didn't work (maybe I somehow screwed that up?) Any help would be greatly appreciated!

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3 Answers

Cant get the scanner software to work


Try reinstalling the software using the drivers from HP.com. If you go to HP.com and type in the model number into their search bar it will usually pull the printer right up. Then select drivers and downloads and find the software using your operating system. Simply download and reinstall the software and it should work just fine.

Mar 01, 2011 | HP Officejet 5610 All-In-One InkJet...

1 Answer

HOW DO YOU SCAN


Hello pjbenven!

To use the scan features, your device and computer must be connected and turned
on. The printer software must also be installed and running on your computer prior to
scanning. To verify that the printer software is running on a computer running
Windows, look for the device icon in the system tray at the lower-right side of the
screen, near the clock. To verify this on a computer using the Mac OS, open the HP
Device Manager, and click Scan Picture. If a scanner is available, it will launch the HP
ScanPro application. If it is not available, a message appears to let you know that a
scanner was not found.

To send a scan to a program on a computer from the device control panel (direct
connect)
1.
Load the original on the scanner glass. For more information, see Load originals.
2. Press the left arrow or the right arrow to select the Scan function, and then
press OK.
3. Press right arrow to select the program that you want to use (such as the HP
photo and imaging software), and then press OK.
4. Press Start.

You can find more information on the serivece manual
http://h10032.www1.hp.com/ctg/Manual/c01368573.pdf

Jul 16, 2010 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

How do i scan documents onto my comp


It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).

Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.

If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.

The printer works similarly with the Mac OS but hte names may be different.

I hope this helps.

Cindy Wells

Jun 14, 2010 | HP DeskJet F4280 All In One Printer InkJet

2 Answers

CANON MX 320 SCANNER PROBLEM


You need to control the scanner thru your PC with canon software that came with your scanner otherwise you cant scan anything..first open the printer/scanner software ,select scanner,then place your document and command "scan" on your PC..thats it..

Jan 05, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Have a hp f380 all in one deskjet printer with M/S Vista OS


Hi,

Ofcourse, if there is any software or patch, there will be free on the HP website. However, as you have mentioned, that you are able to print, that shows that the printing software is working fine, to test the scanning part, please confirm that you are able to make a copy or not from the front panel of the printer by placing a text document on the scanner bed, close the scanner lid and then press color copy. If you are able to make a copy fine, that shows that the printer functionality is working fine.

The issue could be with the communication or with the scanning software. To check the communication between the printer and the computer, perform the following steps on the Windows XP computer or Vista computer, be sure that the printer should be connected directly to the computer via USB cable at the back side of the tower without any USB HUB, as you are using a Deksjet F380, it is a USB connectivity printer.

XP:
Follow the below steps to Scan using WIA (Windows Image acquisition)

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Vista:
1. Press Windows logo and R on the keyboard*.
It will open a small run dialog box at the bottom left corner of the screen.
2. In the Run box type WIAACMGR and press enter.
3. Follow the onscreen insturctions and complete the scanning.

If you are able to scan fine using the above steps, then it shows that there is a communnication between the printer and the computer.

Please get back to me with the exact error message you are receiving when you try to scan from the computer, as to scan from the printer you should be able to scan fine from the computer (i.e., From HP Solution Center/ HP Director). So that I can assist you in much better way.


With Regards.
Mike.

Jul 03, 2009 | HP DeskJet F380 All-In-One Printer

1 Answer

My copier and printer work just fine but cannot get the scanner to work at all...I have followed the instructions precisely. Isobel


Okay so the copy and print function works, but you can't scan to your computer?
Are all the drivers installed?

all the drivers etc are available at http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=2613&modelid=15603#DownloadDetailAct

To test scanning, follow these steps
press start and select run to open run menu OR
hold down windows key and press R to open the run menu

in run type: mspaint and press ok

in the paint program that just opened click File and select from scanner or camera, scan a page and get back to me with results.

make sure the drivers are all installed. If you can copy with the printer (without the use of a computer) then the printer is perfectly fine and it comes down to settings or missing drivers on the computer.

Ekse

May 14, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Scanning to import to a computer


Normal 0 The best way to scan images to save on your computer is touse the scanner software on the computer. Not the scan function on the scanner.
You don't say what type of scanner and software you have but usually scannersoftware works this way:
1) Place photo on scanner
2) Open scanner software
3) Using the software, Initiate scan
4) Name the Scanned item and save it to your desired location/folder
Note: some applications will automatically save to --My Documents--My Pictures
5) Repeat process for each pic to be scanned.

Jan 29, 2009 | Office Equipment & Supplies

5 Answers

My Canon MP510 scanner won't scan - the printer works fine, but I can't get it to scan. It used to work just fine.


Try using your scanner from your computer, I'm using windows XP and when i go to My Computer and the printer is connected i see a section that says Scanner and Cameras, your printer should be there, click on it and follow the easy step to scan a document.

Nov 28, 2008 | Office Equipment & Supplies

1 Answer

Scanner


Try scanning from the image software you are using, not from the front panel buttons. Go to the TWAIN options and make sure your scanner is selected, then go to Acquire and the scanner software will start. Scan from there without using the scanner front panel.

May 05, 2008 | Lexmark X8350 All-In-One InkJet Printer

8 Answers

HP All-in-one will not scan


I think I have the solution for you (after facing similar problem). Try installing the drivers and then go to my computer right click on the HP and select "Scan using wizard". My HP is able to scan using this method although I still can't scan using the button on the printer so if you don't mind clicking the mouse instead of the printer's button you should be fine. Let me know if it worked. Cheers, D.

Jun 08, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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