Question about NetGear WGR614 Wireless Router

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Accessing ISP email account

I cannot access my email account provided by my ISP when hooked up to this router. It accesses just fine when I am connected directly to the modem. I have called Netgear tech and still couldn't get it to work. We turned off the firewall that comes on WGR614v7. HELP!!!

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    tv says connected to router will not access netflix



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There are numerous ports used and methods to send and recieve e-mail my setup uses the pop / smtp method where I believe the default ports are 110 / 25 however my ISP uses two other ports. Routers with port filtering enabled may allow 110 and 25 by default but are unlikely to permit other ports chosen by your or my ISP. The riskier change is to disable all port filtering. The safer option would be to open the ports required by your ISP (as well as closing the default ports that are unused).

In order to achieve this we will need to determine the ports you utilize for e-mail.

We will need to be able to access the router for configuration with a web browser.

A second option is that your computer has a firewall blocking your e-mail ports. However if this were true your e-mail would never work. The process is similar to the router in that the required ports would need to be open or the e-mail program given permission to access the internet in your computer's firewall program.

This could be a lengthy process determining your e-mail client accessing the configuration to determine the ports used. Determining if the router and/or the internal firewall are the issue and making the appropriate changes to one or both as determined necessary. If you, your neighbor or a friend is knowledgeable in these areas it may be easier to have them as

Posted on Dec 11, 2007


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Related Questions:

1 Answer

How can I reset my password to acsess my broadband

You will need some knowledge of your router to access it, the only other way is to contact your internet service provider (ISP)
If this concerns accessing a password to login to wireless then again contact ISP who should be able to help.

Dec 19, 2013 | Computers & Internet

1 Answer

I do not know my user ID

Your Internet service provider (ISP) requires a username and password to access service features, including Internet and email.
Your ISP should provide this information when you set up your Internet service.
Typically, once you complete the setup and save the information, your router or modem transmits it behind the scenes when you try to access the Internet.
As a result, the username and password can be easily forgotten because they are not used daily. If you reset your router or simply forget the password, gaining access to network resources and the Internet becomes a challenge.

Navigate to your router's Internet Protocol (IP) address using a Web browser, entering the IP as if it were a Web page URL, to view its Web-based configuration page.
This IP address varies by network, but if you run a home network the IP is most likely
Oftentimes there will be an "Account" section where you can view your user name and, if the router's firmware was written poorly, your password in plain text as well.
Look at the original documentation you were given by your ISP.
This documentation often includes your user name and password.
Also, if you use a combined telephone and Internet service, your user name and password are likely identical for both accounts.
Your user name and password may also be the same as your ISP email account.

Check your billing statements.
Some ISPs only require an email address and some personal information to authenticate.
Your billing statement will include additional information, such as your account number, that may be a part of your log in credentials.
Call your ISP and ask them to reset your password. Some ISPs may provide a Web resource for acquiring or resetting your password. Try your ISP's website before you call them.

Oct 09, 2013 | Computers & Internet

1 Answer


This depends to some extent on who your email account is set up with...
If you have a generic account with one of the major providers like hotmail, gmail, etc., you can go to their website online, and use your account user name (email address) and password to sign in to your account from any web browser ( like internet explorer or firefox).
If, on the other hand, your account is with your ISP (internet service provider), you will have to sign in to their website and access your email through their proprietary email software. If you have the information needed to access your account with your ISP, your should be able to find instructions to guide you on their support pages.
If these instructions aren't clear, please reply with the name of your email provider or account and we
ll try to direct you to something more specific.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Sep 07, 2011 | Computers & Internet

1 Answer

Unable to install belkin n300 to sky wireless router, keeps asking for isp user name and password. sky wont give details

If your ISP requires a login for you to access the Internet, the router has to be able to pass that information to your ISP server, or it will not be able to access those servers. Your ISP should be well aware of this, as many people use routers for their home networks. The customer service section of your ISP should be able to provide you with this information. They would have had to have given this information to you at some time or you would never have been able to get on to the Internet. If you are having issues getting this information from your customer service people then perhaps you need to request a conversation with one of their supervisors. In all my 30 years of working with computers, and almost as many years of accessing the Internet, I have never heard of an ISP that would not provide you with your own login information. Perhaps it is time to change ISP's.

Mar 09, 2011 | Belkin Share N300 Wireless N Router

1 Answer

Netgear firewall is blocking my email access. How do I fix?

It depends how you are accessing your email. If you are using a web based email such as gmail, I am guessing that a firewall is not your problem. If you are using an application such as Thunderbird and accessing a pop account, you may need to open up some ports in the firewall. Here are some common port numbers for email.

    POP3 - port 110
    IMAP - port 143
    SMTP - port 25
    HTTP - port 80
    Secure SMTP (SSMTP) - port 465
    Secure IMAP (IMAP4-SSL) - port 585
    IMAP4 over SSL (IMAPS) - port 993
    Secure POP3 (SSL-POP) - port 995

Mar 01, 2011 | NetGear WGR614 Wireless Router

1 Answer

My account can't be accessed how can i unlock it?

hi there,
Which account are you asking about..?
If you are unable to access your router through your browser, simply reset the router, re-enter your ISP username and password, save and reboot.
If you want to access your internet account and cannot, talk to your internet provider as they may have disconnected you for a variety of reasons.
I cannot advise you as to accessing your router as you have not told me which make and model of router you have..

Feb 21, 2011 | Computers & Internet

1 Answer

How do i find my username and password and ip address for my zoom wireless router. i need this to set up xbox live. many thanks

You need to access the router through your browser.....each brand of router has different access protocols, refer to the manual for these to type into your browser. The username / password is in there with the IP address.
The username is usually the first part of your email address and the password is given to you from your ISP.
ie = the same one you use to access your ISP email account

Dec 03, 2010 | Computers & Internet

2 Answers

What do you mean by this? "There was a problem accessing your account. Please try again in a moment.Error #1" I can not open my yahoo account.

There have been problems with accessing yahoo email accounts from several areas. This is because your current network service provider could hardly connect to yahoo's email server's and vice versa. Can you try logging into

This is yahoo's alternative site to check email. Click on the Email link on the upper right corner of the site and login your username and password.

Aug 17, 2010 | Yahoo Mail

1 Answer

Di-624 ''blocks'' me from accessing email account

same as my router just reset the router but make sure you have password on your router

Oct 24, 2009 | D-Link AirPlus Xtreme G DI-624 Wireless...

1 Answer

How to manage two different email ids in microsoft outlook?

Considerations Before Accessing Multiple Accounts

Before using Outlook to access more than one email account there are some caveats to this type of access.

• All email will be delivered to one inbox unless another Outlook Data File is created for the account and a rule created to move the message to the data file. If storing all in email in one data file is acceptable then a rule can be created to move the email to a folder to keep accounts separate.

• When creating or replying to an email you need to select which account the email should be sent from. This is accomplished by selecting Accounts in the mail compose windows and selecting the account to use.

Steps for Setting Up an Additional Email Account:

1. Tools
2. Email Accounts
3. Select Add a new email account click Next
4. Select POP3
5. Fill in Your Name
6. Fill in Email address for account
7. Enter User Name for account
8. Enter Password for account - check Remember password if you don’t want to login each time you send and receive email.
9. Enter Incoming Mail Server (POP3) – Information provided by ISP
10. Enter Outgoing Mail Service (SMTP) – Information provided by ISP

If this is all the information the ISP requires then click Test Account Settings to determine if everything is setup correctly. If additional information is required follow the steps below. If Outlook can perform a test send/receive with no errors then you are finished! Click Next and then Finished.

If the test fails, check your settings to make sure everything is entered correctly. Pay close attention to the username and password fields as this is usually where the problem occurs.

Additional Information

If the ISP requires outgoing authentication follow these steps:

1. Click on More Settings
2. Click on Outgoing Server tab
3. Check the box next to My outgoing server (SMTP) requires authentication
4. Make sure the Use same settings as my incoming settings is selected
5. If this is all of the required information click OK and then Test Account Settings

If the ISP requires that Server Port number needs to be changed:

1. Click on More Settings
2. Click Advanced Tab
3. Change the Incoming or Outgoing Port Number to the number provided by ISP
4. Click on OK and then Test Account Settings

May 05, 2009 | Microsoft Office Professional 2007 Full...

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