I cannot access my email account provided by my ISP when hooked up to this router. It accesses just fine when I am connected directly to the modem. I have called Netgear tech and still couldn't get it to work. We turned off the firewall that comes on WGR614v7. HELP!!!
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Re: Accessing ISP email account
There are numerous ports used and methods to send and recieve e-mail my setup uses the pop / smtp method where I believe the default ports are 110 / 25 however my ISP
uses two other ports. Routers with port filtering enabled may allow 110
and 25 by default but are unlikely to permit other ports chosen by your
or my ISP. The riskier change is to disable all port filtering. The
safer option would be to open the ports required by your ISP (as well
as closing the default ports that are unused).
In order to achieve this we will need to determine the ports you utilize for e-mail.
We will need to be able to access the router for configuration with a web browser.
A second option is that your computer has a firewall
blocking your e-mail ports. However if this were true your e-mail would
never work. The process is similar to the router in that the required
ports would need to be open or the e-mail program given permission to
access the internet in your computer's firewall program.
could be a lengthy process determining your e-mail client accessing the
configuration to determine the ports used. Determining if the router
and/or the internal firewall are the issue and making the appropriate
changes to one or both as determined necessary. If you, your neighbor
or a friend is knowledgeable in these areas it may be easier to have
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You will need some knowledge of your router to access it, the only other way is to contact your internet service provider (ISP)
If this concerns accessing a password to login to wireless then again contact ISP who should be able to help.
Your Internet service provider (ISP) requires a username and
password to access service features, including Internet and email.
Your ISP should provide this information when you set up
your Internet service.
Typically, once you complete the setup and save the
information, your router or modem transmits it behind the scenes when you try
to access the Internet.
As a result, the username and password can be easily
forgotten because they are not used daily. If you reset your router or simply
forget the password, gaining access to network resources and the Internet
becomes a challenge.
Navigate to your router's Internet Protocol (IP) address using a Web browser,
entering the IP as if it were a Web page URL, to view its Web-based
This IP address varies by network, but if you run a home
network the IP is most likely 192.168.0.1.
Oftentimes there will be an "Account" section
where you can view your user name and, if the router's firmware was written
poorly, your password in plain text as well.
Look at the original documentation you were given by your
This documentation often includes your user name and
Also, if you use a combined telephone and Internet service,
your user name and password are likely identical for both accounts.
Your user name and password may also be the same as your ISP
Check your billing
Some ISPs only require an email address and some personal
information to authenticate.
Your billing statement will include additional information,
such as your account number, that may be a part of your log in credentials.
Call your ISP and ask them to reset your password. Some
ISPs may provide a Web resource for acquiring or resetting your password.
Try your ISP's website before you call them.
This depends to some extent on who your email account is set up with... If you have a generic account with one of the major providers like hotmail, gmail, etc., you can go to their website online, and use your account user name (email address) and password to sign in to your account from any web browser ( like internet explorer or firefox). If, on the other hand, your account is with your ISP (internet service provider), you will have to sign in to their website and access your email through their proprietary email software. If you have the information needed to access your account with your ISP, your should be able to find instructions to guide you on their support pages. If these instructions aren't clear, please reply with the name of your email provider or account and we ll try to direct you to something more specific.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
If your ISP requires a login for you to access the Internet, the router has to be able to pass that information to your ISP server, or it will not be able to access those servers. Your ISP should be well aware of this, as many people use routers for their home networks. The customer service section of your ISP should be able to provide you with this information. They would have had to have given this information to you at some time or you would never have been able to get on to the Internet. If you are having issues getting this information from your customer service people then perhaps you need to request a conversation with one of their supervisors. In all my 30 years of working with computers, and almost as many years of accessing the Internet, I have never heard of an ISP that would not provide you with your own login information. Perhaps it is time to change ISP's.
It depends how you are accessing your email. If you are using a web based email such as gmail, I am guessing that a firewall is not your problem. If you are using an application such as Thunderbird and accessing a pop account, you may need to open up some ports in the firewall. Here are some common port numbers for email.
Which account are you asking about..?
If you are unable to access your router through your browser, simply reset the router, re-enter your ISP username and password, save and reboot.
If you want to access your internet account and cannot, talk to your internet provider as they may have disconnected you for a variety of reasons.
I cannot advise you as to accessing your router as you have not told me which make and model of router you have..
You need to access the router through your browser.....each brand of router has different access protocols, refer to the manual for these to type into your browser. The username / password is in there with the IP address.
The username is usually the first part of your email address and the password is given to you from your ISP.
ie = the same one you use to access your ISP email account
There have been problems with accessing yahoo email accounts from several areas. This is because your current network service provider could hardly connect to yahoo's email server's and vice versa. Can you try logging into http://wap.yahoo.com
This is yahoo's alternative site to check email. Click on the Email link on the upper right corner of the site and login your username and password.
Before using Outlook to access more than one email account there are some caveats to this type of access.
• All email will be delivered to one inbox unless another Outlook Data File is created for the account and a rule created to move the message to the data file. If storing all in email in one data file is acceptable then a rule can be created to move the email to a folder to keep accounts separate.
• When creating or replying to an email you need to select which account the email should be sent from. This is accomplished by selecting Accounts in the mail compose windows and selecting the account to use.
Steps for Setting Up an Additional Email Account:
1. Tools 2. Email Accounts 3. Select Add a new email account click Next 4. Select POP3 5. Fill in Your Name 6. Fill in Email address for account 7. Enter User Name for account 8. Enter Password for account - check Remember password if you don’t want to login each time you send and receive email. 9. Enter Incoming Mail Server (POP3) – Information provided by ISP 10. Enter Outgoing Mail Service (SMTP) – Information provided by ISP
If this is all the information the ISP requires then click Test Account Settings to determine if everything is setup correctly. If additional information is required follow the steps below. If Outlook can perform a test send/receive with no errors then you are finished! Click Next and then Finished.
If the test fails, check your settings to make sure everything is entered correctly. Pay close attention to the username and password fields as this is usually where the problem occurs.
If the ISP requires outgoing authentication follow these steps:
1. Click on More Settings 2. Click on Outgoing Server tab 3. Check the box next to My outgoing server (SMTP) requires authentication 4. Make sure the Use same settings as my incoming settings is selected 5. If this is all of the required information click OK and then Test Account Settings
If the ISP requires that Server Port number needs to be changed:
1. Click on More Settings 2. Click Advanced Tab 3. Change the Incoming or Outgoing Port Number to the number provided by ISP 4. Click on OK and then Test Account Settings