Question about Acer Extensa 5420-5687 Notebook

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My Extenza 5420 won't complete updating and start up.

My Extenza 5420 was installing Windows updates and advised me not to shut down. The next day it was still installing updates, so I shut it down hoping the updates would instal later. When I start up the lap top will only go to the point where the updates are configuring and then shuts down again. It then tries to reboot itself but only goes to the same point and then keeps cycling over and over again. It won"t allow me to sign on and reach the desktop.

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  • ronlock Sep 09, 2009

    I don't have the CD Windows was already preloaded.

  • ronlock Sep 09, 2009

    I don't have the CD Windows was already preloaded.

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Boot from the windows cd. select repair option. it will ask u" which windows u want to repair?". press 1. then in command prompt press the following commands.
c:/> fix MBR
c:/> fix BOOT
ignore the warnings u get in between when u enter the above commands

Posted on Sep 09, 2009

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Posted on Jan 02, 2017

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An issue has been identified by Microsoft that, after installing Windows Updates, a Computer displays a Configuring updates: stage 3 of 3. 0% complete message, reboots, comes back to that message again, and repeats the cycle. This problem occurs when Windows Update is attempting to install update 937287.

Follow this procedure to resolve the error:

1. Remove all connected peripheral Devices from the Computer.

2. Press and hold the power button until the Computer completely shuts down.

3. Unplug the power cord from the wall outlet.

4. Leave the Computer without any power for at least 30 seconds.

5. Reconnect the Computer to the power supply and then turn it back on.

6. Allow the Computer to start normally.


NOTE 1: Once the Computer has completely started into the Operating System, Windows Updates should automatically finish installing the update. If the update again fails to install completely, restart the Computer in Safe Mode (by tapping the F8 Kay at Start-up) and use the System Restore feature to return the Computer to a time before the issue started.

Click the Start -> All Programs -> Accessories -> System Tools -> System Restore.

NOTE 2: To avoid this issue, obtain and install update 937287 from the Microsoft Download Center separately from all other updates on the Windows Update site. Install the update that applies to your version of Windows Vista so that you can successfully install future updates.

For more information about this error, refer to the Microsoft KB Article ID 949358.


Good Luck!!!!!!!!!!!!!!


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Norton not loaded purchased from internet, did not get email with produt key, i'm 79 and mest it all up, please help me. mr james monksfild, email pelican12@talktalk.com. thank you.


ø First of All Shut Down your Computer.
ø Restart Computer and Keep Tapping F8.
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ø Restoring Windows to a previous point
ø Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window opens.
ø Select restore my computer to an earlier time, and click Next. The Select a Restore Point window opens.
ø Select a bolded date and a restore point, and then click next
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ø Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
ø Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
ø Click OK. The computer has now been restored to a previous time when it worked correctly.
ø (Note: - If an error message appears saying that the computer cannot be restored to the point you selected, try a different restore point)
After the System Restore is complete, and the computer starts successfully, update the computer software as follows: - 1). Update the system virus definitions. 2).Get the latest critical system updates using Microsoft's Windows update.
Once all this is Done you Need to Download and Install Norton Again.

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