Question about Bissell 3920 Bagless Upright Vacuum

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Brushes not spinning

The brushes don't spin while vacuuming but tild the vacuum so the brushes are off the floor and they spin good, has to be the weight of the vacuum the stops them from spinning. at the same time the height dial does not work. this is a shame it was a great vacuum when we firt got it.

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  • 141 Answers

Sounds like the belt has been stretched. Check the belt and see if the tension is ok. You should be able to view the belt after removing the sole plate. If the belt is loose you need to replace it.

Posted on Sep 09, 2009

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
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  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Beater bar only spins when vacuum is locked & upright.


    Your belt is probably stretched and can't turn the brush when it's on the floor. Replace the belt at least twice per year.

    Feb 23, 2016 | Bissell Pet Hair Eraser Bagless Vacuum

    3 Answers

    Dyson Vacuum, brush won't spin


    I just picked one of these (DC-07s) up at a flea market, and even talked the price down since I didn't see the brush spin when i power tested it. The brush will not spin if (1) the vacuum is fully upright (i.e. the handle is all the way up, or (2), if the brush clutch is disengaged. The system has a clutch to engage or dis-engage the brush, so that you don't have it kicking debis all over hard floors. Looking down from the usual vacuum-driver positing, it's on right hand side of the brush/motor/wheel assembly. A (probably) grey cylindrical knob that can be turned toward you for hard floor (no spin) mode, or away from you to engage the brush for carpet.

    If neither of those works, check that the belt is still attached. Disengage the clutch, turn unit over so you can see the brush. Try to spin it. It should spin freely. Now engage the clutch and try to spin it. If it still spins freely, the drive belt is broken or missing, at which point you'll need to look up the replacement process (not difficult) online and get another belt (or see if it just came loose). The belt is secured under a cross-over piece on the bottom plate for the brush, so it can be a bit of a pain to get to.to check it's still there, so the ease-of-rotation test is easier.

    Hoping this helps, and good luck!

    Oct 15, 2015 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


    See if the following information can help.

    CARPETS OR HARD FLOORS

    • The brush bar will always default to 'ON' (spinning) each time you switch the

    appliance 'ON' and recline it for cleaning.

    • The brush bar will not rotate when the appliance is upright.

    • To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

    - switch the appliance 'ON'

    - recline the appliance

    - press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

    • The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

    clearing obstructions'.

    • Before vacuuming your flooring, rugs and carpets, check the manufacturer's

    recommended cleaning instructions.

    • Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

    happens, we recommend vacuuming in 'hard floor' mode and consulting with

    the flooring manufacturer.

    • The brush bar on the appliance may damage some carpet types. If you are
    unsure, turn 'OFF' the brush bar.

    Dec 31, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

    1 Answer

    Is the beater brush on the Bissell Helix NOT to spin on bare floor setting?


    Hey Tony! The brush does continue to rotate when using the vacuum on the bare floor setting.

    Feb 02, 2013 | Bissell Cleanview Helix Deluxe Bagless...

    1 Answer

    Brushes don't spin


    Hello :
    try this please : switch the carpet/bare floor dial back & forth 5 times, ending on carpet. Tilt the handle back as if to vacuum upright & lay the vacuum on its side so it is resting on the side opposite the carpet/bare floor dial. Turn the vacuum on.
    or try this also if the above suggestion didn't work :
    Maybe the belt is broke. You will have to replace the belt before the roller can spin. You must have run over something in the carpeting like string or whatever to have it break. Happens all the time. Get several replacement belts to keep as spares while you're at it as nothing is worse then having to vacuum and no spare belts.
    please rate !

    May 07, 2010 | Hoover F5866-900 SteamVac Deluxe Wet/Dry...

    2 Answers

    Brushes are not spinning


    One problem may be that two small wire are broken that control roller functions. See solution with photos at http://bajwa.net/content/dyson-dc15

    Jun 06, 2009 | Dyson DC15 All Floors - The Ball Bagless...

    1 Answer

    Rotating Floor Brush Isin't spinning


    It appears that the end of the brush is getting jammed with hairs, treads, and/or dust or the belt may be worn. Try taking the brush out and hold it by the ends and try to turn it. It should turn quite easily if it is working good. If not try taking the ends off and clean them out. Also, make sure the belt is good.

    Mar 19, 2009 | Bissell Upright Vacuum - The Pet Hair...

    1 Answer

    Agitator brush wont spin once vacuum is placed on floor


    http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=618889&thid=573865
    Agitator brush wont spin once vacuum is placed on...
    Posted by coral7980 on May 05, 2008
    This vacuum has given me nothing but problems!!! The newest problem is the brush. I have changed the belt several times, it is a new one now. The brush spins, but as soon as you set the machine in place to start cleaning, it stops and burns up the belt. I need help. I don't want to buy another vacuum!!!

    Hello,
    I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
    The problem that I can see id that you may have a bad brushroll that doesn’t spin freely, and has either bushings or bearings, a simple test is that take the brushroll out of the vacuum, set in on end and spin the brush, does it spin freely or does it stop, the next thing is to turn the motor pulley on the motor, it should spin freely as well, if either one is not spinning freely or easy then there is your problem, or make sure you have the correct belt size and that is a genuine eureka belt instead of a replacement belt for that model, those are the 3 things that should work for you, if the vacuum is less than a year old – take it to a factory authorized vac dealer and if it is the motor and pulley, it is covered, usually the belt and the brushroll are wear items and are NOT covered, some places however might cover the brushroll as a courtesy to the customer. So feel free to contact your local vac dealer. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
    http://www.eureka.com Customer Service Phone Number
    1-800-282-2886 Hours of Operation
    Monday thru Friday 8:00 am to 7:30 pm CST
    Saturday and Sunday 10:00 am to 6:30 pm CST
    Don – The Vac Man
    Go Ahead. Use Us.

    May 05, 2008 | Eureka Altima Upright Vacuum Model 2996AVS...

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