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How to fix my select button on my zune - Audio Players & Recorders

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This video shows how to open up a Zune:
http://www.youtube.com/watch?v=TBL0lPBpC3I

I recommend that you contact the manufacterer of the zune, contact Microsoft, create a zune account and go to this page:
https://service.zune.net/en-us/signin

Posted on Sep 09, 2009

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Posted on Jan 02, 2017

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

5 Answers

Zune won't sync and now some songs will not play all they way through


Go for software update from the zune website it will help you.

Also ensure that the settings are not changed .



Sep 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Tip

How to Downloading Songs and Videos Using Zune Software


<p><span>For Download and install free Zune software from the Microsoft website. The Zune software is compatible with Windows 7, Vista and XP operating systems.</span><br /> <p><span> </span><br /> <p><span>These are some useful tips to tell you about the downloading this software:</span><br /> <p><span> </span><br /> <p><span>1. Select the Zune icon on your desktop for open the software. Then click on "Create New Account" The software will walk you through creating an account, with using your information, window you are using, Live email address or creating a new one and source of payment.</span><br /> <p><span> </span><br /> <p><span>2. Now click on "Marketplace" button to access the store. Then click "Music" to navigate to the available songs for download. Browse the Zune Marketplace for the songs and albums you wish to download, and select "Buy" button to purchase the item you wish to purchase. In the case that you don't have enough Microsoft Points on your account, select "Buy Points" then points added to your account using the payment source that you choose during the account creation process.</span><br /> <p><span> </span><br /> <p><span>3. The "Buy" button from the checkout screen to confirm you purchase. Songs purchased will be automatically downloaded to the Zune software library. The download progress can check by clicking the "Downloads" link.</span><br /> <p><span><span> </span></span><br /> <p><span>4. Finally connect your Zune and Computer using the USB cable. The Zune software will synchronize the device will transfer all downloaded music files to the Zune for playback.</span><br />

on Dec 24, 2010 | Computers & Internet

5 Answers

Zune will not turn on


1. If the Zune device is not connected to a power source, set the Hold switch to unlocked. Then, press and hold the Play/Pause button to turn off the device. • If this does not work, restart the device. To restart the device, set the Hold switch to the unlocked position, and then press and hold the Back button zune_button_back.gif as you press the top of the Zune Pad. When the device begins to reset, you can release the buttons. 2. If the Zune device is connected to a power source, it is operating correctly. You cannot manually turn off the Zune device. Note Depending on how you configured your backlight setting, the backlight for the Zune device may automatically turn off in this situation. To access the backlight options, select display on the settings menu, and then press the center of the Zune pad. To adjust the setting, select backlight, and then press the center of the Zune pad.

Mar 21, 2008 | Audio Players & Recorders

1 Answer

Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune Touch Pad Stopped Working


The same thing happened to mine where just the touch pad doesn't work. It happened after a few monthes and to one of my friends as well; hers started working a day or two after and I had left mine alone once it stopped working but I went back to mine after she mentioned hers started working again and mine worked again too. I know that isn't much help because I don't know what fixed it but try just leaving it off for a few days and then going back to it.

Feb 04, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 8GB - Won't turn off


Warranty activated yet? Get it done. Then create a Repair Order online, or call Zune support at 1-877-438-9863, if you dare.

That is your best bet. Y'all got mechanical problems and nuthin ain't gonna help that in FixYa. Sorry, chum

Feb 03, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune lock


Zune lock is the switch at the top of the zune correct? Slide it into unlock position.

If it's passworded and you can't get it unlocked
try this:
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

If this helps Rate this a FIX-YA.

Jan 04, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Videos do not show on Zune device, only in the device collection


I'm trying to figure out now why that is if i do find whats wrong ill get back with you

Jun 24, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Dropped zune freezng up


Press the back button and control panel up at the same time, or send it to get it fixed.

Mar 04, 2008 | Microsoft Zune JS8-00001 Digital Media...

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