Question about Maxtor OneTouch II external hard drive 500GB 7,200 RPM - FireWire & USB (E04W500)

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Maxtor one touch III 300GB making clicking sound when connectet to an IBook however the same one is connected to an IMAC there is no problem

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I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.
It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

Posted on Sep 09, 2009

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My Maxtor One Touch 3 (300gb) external hard drive is not being recognized by my computer (or my laptop). I plug it in to the back usb port, turn the Maxtor on, then the light turns on, but the computer is...


Hi Jane,
If you are using Windows as an operation system, you can try to install the HDD manually

Click on the Start button
Right click on My Computer
click on properties at the bottom
look for the Hardware tab and click on it
look for the Device Manager button and click
look for Action in the top menu
then scan for new hardware

If this does not work, look on the Device Manager screen and you will see + Disk Drives
click on the + and it will list the drives that it sees
if you see the external HDD uninstall it and reboot

Hope this helps

Dec 22, 2010 | Computers & Internet

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I have a Maxtor one touch III 750. When I connect the drive to my PC and turn on the HD, it makes clicking and beeping sounds and wont connect or start up. Is there any way to retrieve that data from the...


Any Un-usual noise from the Disk is not a good sign. you can try the following

1. Try the device on another Computer.
2. Remove the Disk & try on Another Enclosure )Get some help if needed)

May 08, 2010 | Maxtor 1.5TB 7200RPM 16MB USB...

1 Answer

My Maxtor One Touch III no longer turns on. The


well after some research or a lot of research. I found a few articles that suggest that there is a problem with the board inside the case. It suggest that you take apart the case and remove the hard drive and put it into your computer and it will work just fine.

Nov 04, 2009 | Maxtor OneTouch II external hard drive...

1 Answer

My imac has a new hard drive. Fortunately, everything was backed up on my maxtor one touch III. When I try to import my files back to my computer, it says they are locked and I don't have access.


It may be that you have a permissions issue and if the owner on your new imac is different from that on the Maxtor. Single click on your hard drive then go to the file menu and select get info and see under sharing and permissions who the owner is it may be a case that the owner is unknown. If this is the case click on the padlock and insert your password then click on the + (at the bottom left) and select the appropriate owner and make the privilege to be read & write then on the gear symbol * (next to the minus symbol) and make it Apply to enclosed items.

If they are truly locked first of all try this with a single file on the drive single click on the file and then go to the file menu and select get info and see if the "locked" checkbox is shown under general. If it is uncheck it for this file and see if you can transfer it across. If it works then single click on the disk drive and see if the dik drive is locked.

Hope this helps

Oct 22, 2009 | Maxtor One Touch III 500GB FireWire/USB2.0...

1 Answer

Maxtor come on but my pc doesn't conect to it


The controller of the Hard disk enclosure is probably dead. Also check that the hard disk is formatted and activated as a partition.

Jul 29, 2009 | Maxtor 300GB ONE TOUCH 2 USB2- 7200RPM...

1 Answer

Maxtor One Touch III 320GB


THE PROBLEM IS MASTER AND SLAVE CONFIGURATION .. MAKE YOUR BACK UP HD A SLAVE IT MAY BE A MASTER NOW..
AND IF ITS A MASTER MAKE IT SLAVE
IF IT STILL DOESNT WORK THE CONTROLLER IC ON MOTHER BOARD CAN BE FAULTY.

Jul 28, 2008 | Maxtor One Touch III 500GB FireWire/USB2.0...

1 Answer

Drive won't mount


i had a maxtor one touch go bad and had to open the case and take it out of the external casing and put it into my computer as an internal drive. then it worked fine. it was a single drive.

just today i had a maxtor TB drive go bad, and since i think it has two drives inside it i am very worried that i will not be able to do the same thing.

May 25, 2008 | Maxtor OneTouch II external hard drive...

1 Answer

Maxtor OneTouch III Not Recognized by XP


sounds like the USb Port is burned out, might as well chuck it

Jan 09, 2008 | Maxtor OneTouch II external hard drive...

1 Answer

Maxtor connection problem


Just in case other users experience it, we can check and test the hard drive using:
1. Disk Management:
Control Panel, Administrative Tools, Computer Management (please run as administrator; right click it), Disk Management. Is this hard drive info exist in this screen? If it is, then the hard drive is not dead.
2. Test and fix it using Norton Utilities (download and run it):
http://download.cnet.com/Norton-Utilities/3000-18512_4-10907620.html

Jan 09, 2008 | Maxtor 300GB ONE TOUCH 2 USB2- 7200RPM...

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