Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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I get a loud grinding noise when the knob is set to carpet and the brush is engaged. I made all visual checks per the manual. Everything is clean in in order. The noise originates in the housing where the selector switch resides

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  • jamieei May 11, 2010

    is the brush turning normally while this is going on? Could be the belt is stretched out and slipping if the brush isn't turning at full speed. try it with the brush up off the carpet and see if the noise is still there

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Its probably the clutch assembly that switch's the brush off and on. i would take it to someone to fix it, it isn't an easy job.

Posted on Sep 14, 2009

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1 Answer

Loud noise on carpet setting. I've replaced the clutch which comes with 2 new belts and the roller brush.


The answer may depend a bit on the specific model, but it sounds like you're handy enough to have gone in and replaced the clutch. A couple of other thoughts, based in part on doing similar things to my DC07, which I picked up at a flea market and did a refurb on before my wife would let it in the house:
There is the clutch, the roller pin that turns the belt, the belt, the flat spot on the brush where the belt should roll, the brush, and the spots where the brush fits into the ends of the cleaner head.

By 'on carpet setting' I assume that's when you move the clutch to the carpet 'engaged' setting.

When you move the clutch in and out of engagement, is the movement smooth, or are there catches or places where you have to apply a lot of pressure (at least if this is a manual clutch, in some cases it's pushbutton engagement)> If there is resistance or sticky places in engaging/disengaging the clutch, you may need to open things up again and see if the clutch is in correctly.

With the vacuum on, move the vacuum between reclined and all-the-way-up, where it should disengage the brush and switch suction to the handle/auxiliary tool path. Does it turn off the brush and switch suction? If not, then the switch-over may be stuck or sticky and messing with smooth operation.

with vacuum off and clutch disengaged (bare floor mode) can you spin the brush easily with your hand? If you engage the clutch, can you roll the brush with some resistance? Is the resistance steady as you roll the brush through a few revolutions. If not steady, there could be something stuck to a shaft, gear, or belt that you'll only hear when those parts are moving.

A lot of hair or other cruft built up on the roller can make for vibrations, especially if it's stuck to the roller lopsided. Clean it up.

Finally, the brush has non-symmetric fixtures at the end that may not be at all obvious for how they fit into the ends. I know from experience that you can seem to get the brush head all back together when the brush ends aren't in fact seated properly. The system doesn't like this. May take some staring, but open the bottom up (vacuum off, of course), and see if the ends seem to be seated cleanly into complementary shapes.

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Hi Janna,

Per my previous reply, please give us a call on 1-866-693-9766, or email us at askdysonUS@dyson.com, as we'd be happy to provide assistance with this issue.

We'll look forward to hearing from you.

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Hi there,

I'm sorry to hear you're having difficulties with your DC14. The knob you're describing is the brush control, which turns the brushbar on when set to 'Carpets', and off when set to 'Hard floors'. The machine may not pick up hair from carpets if you have it set to 'Hard Floors'.

The brush control system is also designed to make a ratcheting sound to warn you if something is jamming the brushbar. The easiest way to check for and remove any obstructions is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=668&product=DC14-ALLFLOORS_US

Once you've removed any threads, hair and other obstructions from around the brushbar and cleaner head, you should find this resolves the issue. However, if you've tried this and are still concerned, please get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

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That is most likely what happened. You may want to open up the bottom where the floor brush is and check the condition of the belt and as to whether or not something is caught in the belt or beater brush. The owner's manual should provide directions on changing the belt. While you are changing the belt, give the beater brush a good cleaning and add some WD40 to the ends of the brush where the plastic holders are located.
If you find my solution to be of help, I would appreciate a Thumbs Up rating from you.
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