Question about Dell 948 All-In-One InkJet Printer

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When I scan it comes out all black

When I use the scan mode to copy a letter, photo, or anything else, it comes out all black. This also happens if I try using the copy mode.

Is this caused by a lamp inside that may have burned out? If so, is it replaceable, where can I obtain a new bulb, and how can I locate/replace the defective light?

Thank you!

Susan M.

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The lamp in your scanner is defunct and the replacement of these varies greatly and may not be a DIY job depending on the amount of work to access the guts of the scanner. You need to contact Dell to obtain the part number for the lamp and perhaps order it through them; check your owner's guide for the 800 number.

Posted on Sep 09, 2009

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