Question about General Electric WJRE5500GWW Front Load Washer

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Clicking noise during wash and rinse cycle - General Electric WJRE5500GWW Front Load Washer

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The transmission has gone bad. I hope this machine is still under warranty. I own my own applaince service company where we do warranty work for GE. This problem is well know by GE. When we receive a warranty service call for one of the GE top loaders and we diagnose the unit with this problem. GE will only pay us the trip charge and diagnosis fee. They replace the machine rather than repair them. The GE dealer that delivers the new unit is not allowed to leave the used unit but to take it with them and later destroy it so that no parts are useable. GE has had a real bad problem with their transmissions in their top loaders for about 10 years or so. You will find that it is cheaper to buy a new machine rather than replace the transmission even if you were to do it yourself. If the unit is not been out of warranty for very long, I suggest you call GE, give them your model# and serial #. tell them it has a bad transmission. Let them know that you understand that they are totally aware of the problem with their transmissions in top loaders. That you expect them to either grant you large a discount on a new machine or to cover a high % of the cost of repairs to the one you have. I understand that they have done both for customer in an attempt to avoid class action judgments. It' s worth a try. Sorry for the bad news but I see this all the time.
P.S. GE is still building bad equipment. They are surviving on their name because thay have totally destroyed their reputation throughout the industry.
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Posted on Sep 09, 2009

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