Question about Canon ImageRunner 2030I Black and White Copier

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Scanner will not process and send data to (network) computer.

The printer works fine.

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  • 92 Answers

1)check directory of smb file from the send mode func
2)check your login password from your pc and the computer name must syncronise with the machine login password.

Posted on Sep 12, 2009

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I'm using an MG5220 and got this same message. Here's how I fixed it.

On the printer control panel press the soft key to select the scan function. Then hit the soft key to select Save/Forward. Then select Foward scanned data to a PC. On the next screen make sure to select the appropriate PC. In my case I'm connected wireless but the selection was set to USB connection and that's why I was getting the error noted above. When I picked the PC that is connected wirelessly everything worked fine again.

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check the windows firewall or antivirus.may be blocking the scanner

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From each computer, you need to run the HP Director. When opened, click on SETTINGS, then SCAN TO settings to configure. This way it will transfer data to the scanner so that when at the scanner, that computer will be in the list of places to send a scan job.

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run the network scangear utility from the start menu. Click "discover scanner", when the discovery is finished select your copier and then click apply.

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