Question about Creative Labs Zen Touch MP3 Player

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Zen Touch won't download music

I recently got a Creative Zen Touch.I was told that all music had been erased.It did not come with any software, but i have downloaded software from player works as far as coming on and bringing up menus and my computer acknowledges that i have hardware plugged into it but when i go to download music it wont acknowledge the player. Any suggestions as to what to do?

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Do you have media player 11?

Posted on Dec 10, 2007


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Creative zen mp3 help please

You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

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