Question about Computers & Internet

1 Answer

I followed the directions to reinstall but when it gets stuck when I reach a dialog box that instructs me to "connect machine" I reconnect but it stops there. It's not the cd because the same thing happens when I download directly from the brother website. The printer is up, but the scanner is not.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 590 Answers

Hi,
You should not connect your device until it prompts you to do so. Disconnect the device, restart and reinstall the software. When it prompts, just connect the USB cable to your computer, turn your device power ON. Wait for a minute and your device will be detected automatically. If it doesn't, right click on "My computer" goto properties -> Device manager. Right click on any of the items there and select "Scan for new hardware change". Now this should bring your device to be detected and it installs the printer. I hope this solves your problem

Posted on Sep 09, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do i do a print aligennment on a hp deskjet 6540


The printer automatically aligns the print cartridges after a new print cartridge is installed. You can also align the print cartridges at other times to ensure optimal print quality.
To align print cartridges:
1. Load letter-size or A4-size plain white paper in the In tray.
2. Open the printer Toolbox.
3. Click Align the Device.
4. Click Align , and then follow the onscreen instructions

Here are directions for how to open the printer Toolbox, in case you don't know:
The printer Toolbox contains a number of useful tools to enhance the printer performance.
Use the printer tools to perform the following tasks:
• Set the Auto-off function
• Clean the print cartridges
• Align the print cartridges
• Calibrate color
• Print a test page
• View estimated ink levels
To use the tools, open the Printer Properties dialog box, click the Services tab, and
then click the Service this device button.

AND, in case you don't know how to open the Printer Properties dialog box, here you go! :
The Printer Properties dialog box is also referred to as the Printer Preferences dialog box.
Opening the Printer Properties dialog box
Follow these steps to open the Printer Properties dialog box:
1. Open the file that you want to print.
2. Click File , click Print , and then click Properties or Preferences.

Good luck to you! I hope this helps.

Aug 07, 2014 | HP DeskJet 6540 InkJet Printer

1 Answer

Stuck at 80%


try the new version of driver

Jun 26, 2013 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

Getting firmware problem and can not use mp3 player how do you reinstall firmware


  • To install this firmware update, do the following:
    1. Download the ZenMicroP4S_PCFW_L16_2_21_02.exe file into your local hard disk.
    2. Connect the player to your computer.
    3. Double-click the firmware upgrade file and follow the instructions on the screen.
  • If a dialog box appears, telling you that an application is interfering with the update process, do the following:
    1. Launch Creative MediaSource Player/Organizer.
    2. Click Tools -> Settings.
    3. Click the Detector tab.
    4. In the Device(s) to Detect window, make sure that the Enable Detector checkbox is not selected.
    5. Restart your computer.
    6. Install the firmware update again.

Apr 06, 2011 | Creative Labs Zen Digital Media Player

1 Answer

Printer is not scan but some problem she has. Error in scannor Turn off scannor and follow instructions ni manual. Scannor drive will closed. Code : 61,213,0 I want to new setup Canon PIXMA MP160...


  1. Select 'Program' (for Windows 2000/Me/98), or 'All Programs' (for Windows XP) from the Start menu.

  2. Select the name of the printer model to remove and select 'Uninstall.'

    05sj00014_01_en.jpg

  3. When the MP Drivers Uninstaller window is displayed, click 'Perform.'

    05sj00014_02_en.jpg

  4. When the confirmation window is displayed, click 'Yes.'

  5. When the Uninstallation Complete window is displayed, click 'Complete.'

    05sj00014_03_en.jpg

  6. Reinstall the drivers.

Reinstall the Drivers
Note:
  • The MP drivers can be installed using Easy Install or Custom Install.
    Easy Install automatically installs the software which is in the CD-ROM.
    This method is recommended for first-time users.
    Custom Install allows you to select the software programs from MP Drivers, Application Software, and On-screen Manual.
  • Login as a user with Administrator privileges to install on WindowsXP/2000.
  • Close any antivirus software that may be running prior to installing the drivers.
  1. Turn off the printer and disconnect the cable connecting the computer and the printer.

  2. Insert CD-ROM in the computer. (The CD-ROM will start automatically and the following window will be displayed on the screen.)
    1. If setup does not start automatically, click 'Start' and then 'Run'.
    2. At the Run window, type x:\msetup4.exe (where x is your computer's CD drive) in Open box and then click 'OK'.

  3. At the main installation window, click 'Easy Install' or 'Custom Install'.

    05sj00016_01_en.jpg

    When selecting Easy Install:

    (A) Click 'Easy Install'.

    (B) Click 'Install' in the following window.

    05sj00016_02_en.jpg

    * Display varies according to the printer model.


    When selecting Custom Install:

    (A) Click 'Custom Install'.

    (B) When the following window is displayed, click 'MP Drivers' and the application software to be installed, and then click 'Next'.

    05sj00016_03_en.jpg

    * Display varies according to the printer model.

  4. When the License Agreement window is displayed, read the content carefully and click 'Yes'.

  5. The installation will start.
    Messages may be displayed during the installation of the application software.
    Follow the instructions on the window and continue the installation.

  6. When the Printer Connection window appears, connect the printer to the computer and power on the printer.

    Note: If the installation cannot proceed even after 2 minutes, stop the installation by following the procedures below and start from the beginning again.

    1) Click 'Cancel' at the Printer Connection window then click 'Start Over' at the Installation Failure window.

    2) At the window to install the driver / applications appears, click 'Back' then click 'Exit'.

    3) Restart the computer.

    4) Install the printer driver again.

  7. For Windows XP, at the Welcome to the Found New Hardware Wizard dialog box, confirm Install the software automatically (Recommended) is selected, then click 'Next'.

    Note: The Welcome to the Found New Hardware Wizard dialog box may be behind the Printer Connection window.
    In this case, click 'Found New Hardware Wizard' button on the task bar to display the window.

  8. After the files are copied automatically and the dialog box Completing Found New Hardware Wizard window appears, click 'Finish'.

  9. If the Welcome to the Found New Hardware Wizard dialog box appears again, click 'Finish' again.

  10. At the Print Head Alignment window, click 'Execute'.

    Note:
    * The Execute button may not appear for all models. In that case, skip to step 13.
    * The Print Head Alignment can also be done after the installation of the printer driver.


  11. When the Start Print Head Alignment window appears, load one sheet of A4 or letter size plain paper in the sheet feeder and click 'Print Head Alignment'.

  12. At the Do not start another operation until current one has finished dialog box, click 'OK'.

  13. When the pattern is printed, click 'Next' at the Print Head Alignment dialog box.

  14. At the Installation Results dialog box, check the content then click 'Next'.

  15. At the Installation completed successfully dialog box, click 'Exit'.

    Note: When the Restart button appears, confirm that Restart the system now (recommended) is checked then click 'Restart'.

Dec 04, 2010 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

My printer is stuck in "Ready 2 download" mode.


You get that error when you are trying to upload the firmware and the printer power was interrupted.
1. Close the firmware update tool on the computer if it is still active on the screen, and then turn off the product. 2. If the product is on a network, connect a USB cable (2 meters or less) from the product to an open port on the computer. HP recommends that this be a direct connection instead of through a hub. 3. Turn on the product, and then wait for the message ready 2 Download to appear. 4. On the computer, cancel any alerts about a new device being connected. 5. On the computer, open the Printers and Faxes control panel. 6. Right-click the printer driver for the product model that is being updated, and then click Properties. 7. In the Properties dialog box, click the Ports tab. 8. Note the name of the port that the product is currently connected to for use later when reconnecting at the end of this process. 9. Click the check box next to USB001. If USB001 is already connected to another USB device, click USBXXX where "XXX" is the highest-numbered USB device that has a description of "Virtual printer port for USB". Using the scroll bars on the right side of the window might be necessary, depending on the number of devices installed. 10. Click OK to accept the change and apply the settings. 11. Restart the firmware update tool on the computer, and then select the same product that was just created. 12. Start the firmware download. 13. Verify that the control panel display shows Erasing and then Programming, indicating that the update process has begun. Do not interrupt the firmware update process. 14. The product should momentarily show the message Complete. Turn the product off and then back on. The product will not automatically reboot. 15. When the product reboots, on the computer, cancel any alerts about a new device being connected. 16. Print a configuration page to verify that the update occurred. 17. Return to the Printers and Faxes dialog box, right-click the printer driver for the product model that
is being updated, and then click Properties 18. In the Properties dialog box, click the Ports tab. 19. Click the check box next to the previous port to which the product was connected before the update began.

Nov 07, 2010 | HP LaserJet CM1312 All-In-One Printer

1 Answer

What is error code 300 for Canon MX310


Error Code 300 is displayed.

1) Cause : The machine not ready.

Action : Confirm that the power lamp is green.
If the power lamp is off, turn the machine on.
While the power lamp is flashing green, the machine is initializing. Wait until the power lamp stops flashing and remains green.
If the Alarm lamp is orange, an error may have occured on the machine.

2) Cause : Machine is not connected properly.
Action : Make sure that the USB cable is securely plugged into the machine and the computer.
* if you are using a relay device such as USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing start normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.

* There could be a problem with the USB cable. Replace the USB cable and try printing again.

3) Cause : Your machine is not selected in Printer on the Print dialog box.
Action : Select your machine's name in the printer on the Print dialog box.

If your machine name doesnot appear in Printer, follow the procedurebelow to check that the driver for your machine is installed on your computer.
a) Select Print & Fax Preferences in Printer.
In Mac OS X. v.10.2.8 or 190.3.x, select Edit Printer List in Printer.
b) Check that your machine's name is displayed in the list of printers and that the check is selected.
In Mac OS.X v.10.2.8, check that your machine;s name is displayed in printer list.
c) If your machine's name is not displayed, click Add(+) to add the machine. If you cannot add the machine, follow the procedure described in youe setup sheet to reinstall the MP drivers.

Nov 24, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I have a Canon MP830 & I can't print or send a fax Error message 300 - I can't turn off the printer - & it says I have 10% in memory. it is also making a clicking noise


Hi there,
Error No. 300 :

Cause 1: The machine is not ready.
Action : Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation Panel is off, turn the machine on.
While [COPY] is flashing, the machine is initializing. Wait until [COPY] stops flashing and stays lit.
When the Alarm Lamp lights orange, an error may occur in the machine.

Cause 2 : Machine is not proper connected.
Action : Ensure that the printer cable is securely connected to the computer/
* If using a switching hub or other devices, disconnect the machine and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device.
* There could also be a problem with the cable(s). Replace the cable and try printing again.

Cause 3 : The name of the machine being used is not selected in the [Printer] pull down menu of the [Print]dialog box.
Action : Select [MP830] from the [Printer] pop-up menu in the [Print] dialog box of the printer driver.
If the [MP830] is not displayed in the printer list, follow the procedure below to confirm the settings.
1) Select [ Print abd Fax Preferences] from the [Printer] pop-up menu.
2) Check that [MP830] is displayed in the screen that is displayed and select the [InMenu] checkbox.
3) If [MP830] is not displyed, click [+] to add a printer.
If [MP830] is not displayed, install the MP Drivers again referring to the Easy Setup Instructions for the operations.

Hope this helps. Please rate my response.
Thanks.
Have a good day.


Nov 23, 2009 | Canon PIXMA MP830 All-In-One InkJet...

2 Answers

Canon PIXMA MP190 'not responding'


There are possible causes of this not responding status message you get. you will try out these option i have listed here and see which one resolves the problem. after each one, try to print from a file and from the web.
1. Configure driver to correct printer port
On the 'Ports' tab of 'Printer Properties' window, select the correct port for the printer driver.
From the Windows desktop, open the printer's properties window.
Click the Ports tab.
Below 'Print to the following port(s)' section, select the port to which your printer is connected.
Click 'Apply' to accept the changes.

Click General tab and then click 'Print Test Page' to confirm the changes corrected the issue.
2. Checking USB Connections
You should disconnect and reconnect the USB cable at both ends to ensure there is a secure connection on the device side as well as the computer side. It may also be necessary to try a different USB port on the computer. Additionally, you may need to disconnect other USB devices, temporarily, in order to determine if a conflict exists.
Disconnect one end of the cable and then reseat it ensuring the cable is firmly seated into the USB port. If the USB cable is plugged into a hub instead of directly into the computer, try connecting the USB cable directly into the computer.
Repeat step one to reseat the cable on the other end.
3. If there is still no communication, then it may be necessary to try a different USB cable or a different port on the computer.
when you are through, restart the system.
4. Uninstall and Reinstall the Driver
If the MP Navigator or the MP drivers are no longer required, or if they are not installed correctly, uninstall them.
Caution: Uninstalling means deleting software, such as MP drivers, from the computer. Once the software has been deleted the unit cannot be used through the computer until the software has been reinstalled.
Note: Login as a user with Administrator privileges to uninstall . Turn off any programs running in the background, such as antivirus programs and firewalls before begining.
Select 'Program' (for Windows 2000), or 'All Programs' (for Windows XP / Vista) from the Start menu.
Select the name of the printer model to remove and select 'Uninstall.'
When the MP Drivers Uninstaller window is displayed, click 'Perform.'
When the confirmation window is displayed, click 'Yes.'
When the Uninstallation Complete window is displayed, click 'Complete.'
5. Reinstall the Drivers
Note:
The MP drivers can be installed using Easy Install or Custom Install.
Easy Install automatically installs the software which is in the CD-ROM.
This method is recommended if you are a first-time user.
Custom Install allows you to select the software programs from MP Drivers, Application Software, and On-screen Manual.
Login as a user with Administrator privileges to install on WindowsXP/Vista/2000.
Close any antivirus software that may be running prior to installing the drivers.
Turn off the printer and disconnect the cable connecting the computer and the printer.
Insert CD-ROM in the computer. (The CD-ROM will start automatically and the following window will be displayed on the screen.)
If the setup program does not start automatically, click 'Start' and go to 'My Computer', then double-click the CD-ROM icon.
If you use Windows Vista, select 'Computer' from the Start menu, then double-click the icon of the CD-ROM.
At the main installation window, click 'Easy Install' or 'Custom Install'.
When selecting Easy Install:
(A) Click 'Easy Install'.
(B) Click 'Install' in the following window.

* Display varies according to the printer model.
When selecting Custom Install:
(A) Click 'Custom Install'.
(B) When the following window is displayed, click 'MP Drivers' and the application software to be installed, and then click 'Next'.
* Display varies according to the printer model.
When the License Agreement window is displayed, read the content carefully and click 'Yes'.
The installation will start.
Messages may be displayed during the installation of the application software.
Follow the instructions on the window and continue the installation.

When the Printer Connection window appears, connect the printer to the computer and power on the printer.
Note: If the installation cannot proceed even after 2 minutes, stop the installation by following the procedures below and start from the beginning again.
1) Click 'Cancel' at the Printer Connection window then click 'Start Over' at the Installation Failure window.
2) At the window to install the driver / applications appears, click 'Back' then click 'Exit'.
3) Restart the computer.
4) Install the printer driver again.

For Windows XP, at the Welcome to the Found New Hardware Wizard dialog box, confirm Install the software automatically (Recommended) is selected, then click 'Next'.
Note: The Welcome to the Found New Hardware Wizard dialog box may be behind the Printer Connection window.
In this case, click 'Found New Hardware Wizard' button on the task bar to display the window.

After the files are copied automatically and the dialog box Completing Found New Hardware Wizard window appears, click 'Finish'.

If the Welcome to the Found New Hardware Wizard dialog box appears again, click 'Finish' again.

At the Print Head Alignment window, click 'Execute'.
Note:
* The Execute button may not appear for all models. In that case, skip to step 13.
* The Print Head Alignment can also be done after the installation of the printer driver.

When the Start Print Head Alignment window appears, load one sheet of A4 or letter size plain paper in the sheet feeder and click 'Print Head Alignment'.

At the Do not start another operation until current one has finished dialog box, click 'OK'.

When the pattern is printed, click 'Next' at the Print Head Alignment dialog box.

At the Installation Results dialog box, check the content then click 'Next'.

The installation of the MP drivers and application has completed. Proceed to the Canon user registration.

If you want to register now, click 'Register'. If not, click 'Next'.
Registration can be done after the MP drivers installation.

Then, Inkjet Extended Survey Program will be launched. If you agree, click 'Agree'. If you do not agree, click 'Do not agree'.

At the Installation completed successfully dialog box, click 'Exit'.

Note: When the Restart button appears, confirm that Restart the system now (recommended) is checked then click 'Restart'.

May 22, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

HP Officejet 6310 scans once but then says scanner failure


hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

Jan 19, 2009 | HP Officejet 6310 All-In-One InkJet...

4 Answers

Can't scan on HP Photosmart C4380 even tho printing works fine


Try scanning without HP imaging software

HP Photosmart C4380 Direct Scan button doesnt function in VISTA
Use the built-in feature of the Windows operating system, called Windows Image Acquisition (WIA), instead of the HP software to scan. Follow these steps to perform a WIA scan.
  1. Make sure that the product is on and that the cable is correctly connected.
  2. Click Start , and then click Control Panel .
  3. Click Printers and Other hardware , and then click Scanners and Cameras .
  4. Look for an icon representing the product, and then review the following information for further instructions:
  5. Double-click the icon to start the Scanner and Camera Wizard . Follow the on-screen instructions to scan images or documents to the computer
  6. If the WIA scan was successful , use the Scanner and Camera Wizard to scan instead of the HP software. To use the HP software, continue to the next step to continue troubleshooting. However, it is not necessary to do so.
  7. If the WIA scan was unsuccessful , continue to the next solution.
  8. Fully uninstall and reinstall the HP software Follow these steps to completely uninstall and then reinstall the HP software. Step one: Uninstall the software Use one of the following methods to uninstall the software. Method one: Uninstall the software using the product CD If the product software CD is available, follow these steps to uninstall the software. Otherwise, skip to the next method.
    1. Insert the software CD into the CD-ROM drive on the computer.
    2. If the Welcome installation screen appears, click Exit to close it.
    3. On the Windows task bar, click Start , and then click Run (c01463550.gif ). The Run dialog box appears. Figure 4: The Run dialog box c01463551.gif
    4. Click Browse . The Browse window appears.
    5. Navigate to the CD-ROM drive that the software CD is in, and then double-click the drive.
    6. From the list of folders and files on the CD, double-click the Util folder.
    7. From the list of folders and files inside the Util folder, double-click the CCC folder.
    8. From the list of folders and files inside the CCC folder, double-click the Uninstall_L3.bat file or Uninstall_L3_64.bat if a 64-bit operating system is installed on the computer. The Browse dialog box closes, and the path to the Uninstall _L3.bat file appears in the Run dialog box. Figure 5: Uninstall file path in the Run dialog box c01463552.gif
    9. Click OK . The software uninstaller opens in a command prompt window.
    10. Press Enter to begin the uninstall.
    Method two: Download and uninstall the software If the software CD is not available, follow these steps to download the software and then uninstall it.
    1. Click here to go to the Software & Driver download page on the HP Web site .
    2. Type the product number in the search field, and then click Submit (c01425574.gif ).
    3. If necessary, click the link for the product model number.
    4. Click the correct operating system.
    5. In the Driver section, click HP Full Feature software/driver , and then click Download only .
    6. When the File Download - Security Warning dialog box appears, click Save .
    7. Save the file in a location that is easy to remember.
    8. When the file finishes downloading, double-click the file to extract it.
    9. Click Exit on the Welcome installation screen.
    10. On the Windows task bar, click Start , and then click Search (c01463553.gif ). The Search Results window appears.
    11. In the Search Results window, click All files and folders .
    12. Click More advanced options , and then select Search hidden files and folders .
    13. In the All or part of the file name: box, type Uninstall_L3 , and then click Search . When the search is complete, the file appears in the Search Results window.
    14. Double-click the Uninstall_L3 file, and then follow the on-screen instructions to complete the uninstall.

Oct 25, 2008 | HP Photosmart C3180 All-In-One InkJet...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

22 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...