Question about Hotpoint HSS25GFP Side by Side Refrigerator

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Not making ice

Ice maker is not making ice checked to see if ice maker was on and it is, door still dispenses water

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  • 193 Answers

Check to see if the water line is frozen where it enters the freezer, this is the most common cause if the water valve is ok.

Posted on Sep 09, 2009

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Posted on Jan 02, 2017

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Whirlpool gss26c5xyy ice maker not making ice, but will dispense ice and also will dispense water.


Andrea, make sure you are getting water to your ice maker. Most common ice maker problems are caused by lack of water. There is a water valve( dual) that feeds your water dispenser and ice maker that could be the culprit. Even if you are getting water out the door the valve can still be bad( separate water lines)..
Second thing to check are your optics( It measures ice level in your bin. If they are defective it will trick your ice maker into thinking its full of ice and not produce anymore.) They are located on the freezer walls just below ice maker..

Good luck

Jul 08, 2017 | Whirlpool Refrigerators

1 Answer

The fan at back does not come on. The fridge make a clicking noise, The fan tries to run... Also it does not pump water anymore. It does make ice


Ice dispenser doesn't work
  1. Dispenser control board
If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
If the ice dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The ice dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the ice dispenser is functioning.
  1. Water tube in door is frozen
If the ice dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator ice dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Door switch
If the refrigerator ice dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the ice dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement.
Ice maker not functioning or producing ice cubes
  1. Check connections
Check all hose connections to ensure that water is being transmitted through your appliance and there is no frost build up.
  1. Feeler arm
Double check to make sure your feeler arm is not stuck or that ice cubes are not blocking the feeler arm's motion to produce more ice.
  1. Ice maker heater
The heater may be stuck on. The heater comes on for 1-2 minutes to break cubes free from mold. If the heater stays on too long ,the ice maker will get hot and stop making ice. Carefully feel around the ice maker mold; if it is hot to the touch, the heater is on. This indicates that the ice maker is jammed, and it is better to replace ice maker than to try and repair it.
  1. Water inlet valve
The water valve supplying the ice maker is a key component of the ice-making system. When the ice maker calls for ice, its switch closes an electrical circuit and energizes the solenoid-operated water valve. This allows water to flow through the valve and into the ice cube tray. The water is frozen into cubes, and the cubes are dumped into the ice bin. When this part is not operating correctly, a repair/replacement part may be needed. Refrigerator Repair Help Troubleshooting and Parts

Aug 16, 2014 | GE GSS22JER Side by Side Refrigerator

2 Answers

GE GSH25JFRF BB ice maker doesn't dispense. Water dispenses and ice maker makes ice but won't come out.


There should be a plastice hinge cover on the left top hinge on freezer door. Take it off and press the plug together firmly. Try that and let me know, Sea Breeze

Aug 19, 2012 | GE Refrigerators

1 Answer

Ice maker not working


Ice makers have a heating element to thaw the inlet and allow water to flow into them perhaps the heater is broken and it can't get water to make ice. Check the hopper to be sure it has ice in it. If it does check it for obstructions from the hopper to the door.

Apr 04, 2012 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Water dispenser on front of refrigerator door does not dispense water. Ice Cube maker continues to make ice cubes. Defrosting doesn't fix problem.


Water dispensing solenoid is bad. You need to replace the solenoid valve. This typically is independent of the ice maker.

Jun 02, 2009 | Frigidaire FRS26R4A Side by Side...

1 Answer

The ice maker and water dispenser does not work. There is no power to the exterior dispensing unit on the refrigerator.


I'm assuming you are saying there is no ice and water being dispensed, but that the ice maker is producing ice.

Actual ice maker operation is independent of the fountain which is for dispensing only.

The power is checked at the fountain board on wires Red/Black and White. The door must be closed when doing this check as power goes through the door switch. If no power is present, check the same wires at the connector under the upper door hinge cover.

The next check would be Red/Black to Blue while depressing the actuator pad button.

Outputs off the board are Pink to auger motor, Black to fountain water valve, other Black to fountain light, Violet to cube solenoid, the two brown wires go to the ice chute door solenoid.

The ice maker can be checked by removing the plastic cover up front. Check test points L to N for 120VAC. Short test points T and H to cycle the ice maker. Make sure it does not have ice or water in the mold already, or it will run over.

Of course last but not least, check water to the refrigerator. It is a dual valve and unlikely both solenoids could fail at the same time.

May 04, 2009 | Jenn-Air JCD2295HES Side by Side...

1 Answer

In door ice dispenser does not work but the water dispenser does.


check to make sure there is water or ice in your ice maker tray. If none then problem is usually a water supply issue to the ice maker. Behind the frig are the water supply inlet valves. One is for the water dispenser in the door. THe other is for the ice maker. However when one goes bad they both are replaced as one unit. Also Check position of fingers in ice maker. If not in a vertical position then try to reset the ice maker unit and worse comes to worse, replace it with a new one.

Nov 19, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Water won't dispense from side by side fridge


check for water at bottom of door going in, if there water line in door or tank in door freezing. only fix to replace door. ck with dealer to get fixed under warranty

Jun 11, 2008 | Refrigerators

1 Answer

GE GSH22SGRE - water dispenser not working but ice cube maker working fine


check the water valve on the back of the ref. it sends water to the ice maker and water in the door one can work and the other one not

Apr 30, 2008 | Whirlpool ED2FHEXN Side by Side...

1 Answer

Water dispenser


the slide switch ice - water may not be making up. the paddle inside the door operates a common microswitch to either dispense ice or operates the water solenoid. check out the selector switch.

Aug 10, 2007 | Whirlpool GS6SHAXLQ 25.5 Cubic Foot Side...

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