Question about HP OfficeJet 7310 All-In-One InkJet Printer
For scanning Problem, reload the Driver as i mentioned below.
1.Click start - >run then type "twain_32" click OK.
2.A window will open and click EDIT menu-> select all, then delete all the files and folders.
3.Click start - >run then type "services.msc" click OK.
4.Look for service called "HPZ PML Driver", Doubled click on it, check whether the "startup type" is "Automatic", if not changed it to automatic.Checked the "Service status" is "started".If not click on "start" button.Click Apply and OK.
5.Right click on "HPZ PML Driver" and click "Restart".Close the window.Click start - >run then type "%temp%" click OK.A window will open and click EDIT menu-> select all, then delete all the files and folders.If u cant delete them its ok, just close the window and go to step 6.
6.Disconnect the Printer USB cable, Insert the installation disk of your printer.If Installation wizard pops up, click on cancel/exit.
7.open My Computer, right click on your CD/DVD ROM Drive , then click "open".Look for folder called "UTIL" then look for folder called "CCC".There you will see a file that says "Uninstall_2". Double click on that file.
8.A run box will poppup, click OK, now you will see the command windows, hit enter the Driver that is necessary for comunication which are corrupted will be removed.
9.After that, restart the PC and Insert the Disk and install the printer.Connect the Printer USB only if the PC prompts you to connect.After installaton completes, check the scanner.
I would appreciate your response if u reply me the status.
Posted on Feb 10, 2008
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