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I have a adsl line my problem that i can receive faxes but cannot send error 351* comes up fax failed when i change telephone connection error 344* is reported how do i fix these problems

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Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

1 Answer

In trying to fax, we get Error 344


Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.
Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Click here for instructions on enabling and disabling ECM (c00060802) (in English).
  • Try sending at a lower transmission speed.

Aug 02, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

HELP ERROR 344 ON MY HP J4680 CANNOT SEND OR RECEIVE FAXES


Welcome to FixYa!

There are 4 reasons for Error 344 to occur when sending or receiving afax.
1. The remote machine failed to respond to a fax command from the local machinebecause the connection was interrupted. These errors can occur if the phonelines in the area to be faxed are old or there is noise (static on the phoneline). Other reasons can include power outages and other power-relatedproblems.

2. The call-waiting service can cause this error. The click, heard for anincoming call, is actually a momentary disconnect of the line.

3. The remote user pressed the Stop key while the reception was in progress.

4. Under rare conditions, incompatibility between the two machines might causethe remote machine to abandon the call.
Solution 1
Try to send a fax at a different time when telephone line conditions haveimproved.

Souliton 2
Try sending at a lower transmission speed.

Keep me posted and thank you for using FixYa!
Jas247

Mar 08, 2011 | HP J4680 Office Jet All-In-One Printer

2 Answers

Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there


    1. On the product control panel, press the setup button (c01661990.gif ).
    2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , and then press the OK button (c01335940.jpg ).
    3. Use the right arrow key (c01661991.jpg ) to select ECM , and then press the OKbutton (c01335940.jpg ).
    4. Use the right arrow key (c01661991.jpg ) to select Off , and then press the OK button (c01335940.jpg ).
    5. If the ECM is off try turning it back On
    6. Check All these other settings
    7. Press the Setup button c01661990.gif Go to Advanced fax settings and check if the Fax speed is set to medium

          Oct 24, 2010 | HP Officejet 6500 Wireless All-in-One...

          1 Answer

          Error 351


          • The following is for error code 351
          • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
          • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
          • The remote user pressed the Stop key while the reception was in progress.
          • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.


          Solutions
          • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
          • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Try sending at a lower transmission speed.

          Mar 01, 2010 | HP FAX 1250 Fax Machine (Black)

          1 Answer

          Can't send or receive faxes ADSL


          If you want to use the FAX - use the dedicated line to the FAX Machine..

          Hi check the following steps
          Problems with sending and receiving FAX

          Check the TELEPHONE LINE

          Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

          Check LIU

          Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

          Remove the SPLITTER

          Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


          Can try sending the Fax on Another Line


          CHECK WITH DIFFERENT CABLE
          Try using a different telephone cord.



          Jan 22, 2010 | Samsung CLX-3175FN Color Laser All-in-One...

          1 Answer

          Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


          Hi,

          The reason for the error code:
          4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

          There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

          Solution

          Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
          Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

          There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

          Solution

          Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
          Please Click here and follow the instructions to resolve the issue.

          May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

          2 Answers

          Error 345 a communication error occured when ending a Fax .what is this and why does it happen?


          I changed the fax resolution from "fine" to "standard" using the button on the keyboard.
          After this, the page who was not faxable have been transmitted without problem.
          Paolo

          Mar 30, 2009 | HP OfficeJet 6110 All-In-One InkJet...

          1 Answer

          Fax


          344 Error can be caused by a few things. One of the following is occurring:
          The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

          The sender has pressed cancel button while the reception was in progess.

          In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

          Solutions:
          Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

          Fax at a different time to see if line quality improves.

          Try relocating the fax to a differnt phone plug.

          Replace the phone cord attached to the fax/printer.

          Aug 18, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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