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Power off printer, then press and hold buttons while powering on, if it doesnn't reset, then unplug it and press and hold buttons while plugging it in, please tell us if the machine even tries to reset.
# and 3 Partial Reset
# and 6 Semi-Full Reset
# and 9 Full Reset
A Full Reset will clear any stored information in the printer, speed dials, etc, so always start with a partial reset and work your way up.
The product displays a '0x ... ' error message. The exact text of the error varies by product, but it is usually preceded by the word 'Error .'
Important: If your error message includes the words 'ink system failure ,' check your cartridges before reading this document. If you use any of the following cartridges,Cartridges 564, 364, 178, 862, or 920
Figure 1: Example 564, 364, 178, 862, or 920 cartridgesSolution one: Reset the product
Without turning off the product, disconnect the USB cable from the rear of the product.
The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ).
Figure 2: Example USB connection (your product might not look exactly the same as this example)
Remove the cartridges from the product.
Wait for the 'Insert Cartridges ' message to display on the control panel.
Disconnect the power cord from the back of the product.
Wait 60 seconds.
Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
Reinsert the cartridges, and then close any open doors on the product.
If you receive a prompt to print a calibration page, do so.
Reconnect the USB cable to the rear of the product, and then try printing again.
* Take the cartridges out of the unit. Dis connect the unit from the computer.
* Unplug the power cord from the back of the unit.
* Press OK and Cancel buttons together while connecting the power cord back to the unit.
* Now turn on the unit and verify the result.
I managed to track down some information that may be able to help you. Power off your printer, then press &hold buttons while powering on. If it doesnt reset then unplug it & press & hold buttons while plugging it in.
# & 3 Partial reset
# & 6 Semi full reset
# & 9 Full reset
A full reset will clear any stored information in th printer, speed dials ect. So always start with a partial reset and work your way up.
I hope this helps.
1) unplug the power cord at the both ends from the printer and wall outlet. connect tto wall out let directly dont connect to printer.
2)Press and hold # and 6 while reconnecting the power cord to the product hold for 1 min after plugging the power cord, and then release both buttons, this should resolve the issue.