Question about HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

LED Says "Insert Color Cartridge"

There is already a color cartridge. no matter how many times i take it out and replace it (and clean it) it still says that

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

This problem can be a number of things. 1) First, make sure you have the correct cartridges ( a 45 and a 78),. 2) It is rare, but HP can deliver a new cartridge that is DOA. 3) Make sure the electrical contacts on the cartridge are clean and dry. The electrical contacts are on the cartridge's vertical wall opposite the label. The contacts are the square gold clusters - NOT THE PRINTHEAD (never wipe or touch the printhead without the proper procedure). Dirty or wet contacts can cause this problem. 4) Contacts in the printer can be dirty, but this may require a little more expertise. You can carefully wipe the printer contacts with a dry Qtip. Give more details about the cartrdge (is it new, old, remanufactured, etc.)

Posted on Sep 12, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have installed a new black and color cartridge and still I have a color cartridge replace error message. What do i do?


Your color cartridge may need some cleaning. Remove the color cartridge from your printer. Then close the printer cover. Use a moistened soft cloth and gently wipe the cartridge nozzles to clean the dirts and clogs. Unplug and replug the printer into the power source to reset it. When the printer turns on, reinsert the color cartridge and make sure it's properly inserted and secured in the cartridge carrier. Try to print again. If error continues, try to insert a different known working color cartridge to determine if the other is faulty.
Source: How to Clean the Print Cartridge Nozzles and Contacts Manually

May 09, 2011 | Lexmark X2600 InkJet Printer

1 Answer

1. Replaced Color and Black ink cartidges on my HP D5160: Color cartridge - NEW Black cartridge - REFILL SYMPTOMS> Red flashing exclaimation LED, black ink cartridge appears empty (0 dots in the...


Black printer ink in HP Printer may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head.

http://en.kioskea.net/forum/affich-40171-printer-not-printing-black

Oct 26, 2010 | HP Photosmart D5160 InkJet Printer

1 Answer

Copier keeps asking to insert color cartridge but cartridge already in place.


most times an allignment and clean is requested switch off power for 1 min then see what the display says follow the requests

Aug 16, 2009 | HP 310 Color Copier

1 Answer

Receiving a "Insert color cartridge" error message


You hit it! Go out and buy a new cartridge. Most likely you got a bad one.

Jun 19, 2009 | HP OfficeJet t45 All-In-One InkJet Printer

1 Answer

Dell 926 won't recognize new color cartridge


Try this...shut down the printer. Insert new cartridge, let the printer cycle out with new cartridge. then reboot the computer. This should solve the problem. The cache in the printer will not cycle out. It wants to see the printer as a new entity

Jun 17, 2009 | Dell 926 All-In-One InkJet Printer

3 Answers

ASKING INSTALL COLOR CARTRIDGE


Check if the cartridge was inserted correctly (right slot) (remove it and insert it again)
Check if the cartridge is original and the sticker was removed. Turn off your computer, and your printer. Start up your computer and after your printer. Try again.

If the problem continues, insert the old one cartridge (which was removed before) and see what happen...

If stop asking for install color cartridge, you have failure on your new cartridge
and need to be replaced.

Sep 24, 2008 | HP DesignJet 750c plus InkJet Printer

2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    1 Answer

    "color cartridge replacement required"


    This is common problem with lexmark cartridges they detect refilled cartridge you need to clean the copper contacts of the cartridge and then insert it if it still shows " color cartridge replacement required" message then you need to buy original color cartridge.........

    Jul 15, 2008 | Lexmark X5470 All-In-One InkJet Printer

    2 Answers

    Error check ink cartridge


    Hi ,

    As per the information provided by you it seems to be a hardware issue however u cvan try these steps .

    Steps >

    Take out the ink cartridges from the printer > without turning off the printer unplug the power cord > press # and 6 key together , now without releasing the keys plug in the power cord .

    keep on holding the keys down until the machine turns off automatically .

    after the unit turns on again it would do the allignment give a msg for insert ink cartridges . insert the cartridges at that time . and see how it works out .


    Thanks
    MAC.

    May 24, 2008 | HP OfficeJet 6210 All-In-One InkJet...

    1 Answer

    Rotate Toner Button and Replace Cartridge Messages


    Hello
    take out all toners and pc drum, use pressure air to clean chip reader under the toner rack (right side) also use some alcohol to clean chips on toners and reinstall.

    May 20, 2008 | Minolta magicolor 2400W Laser Printer

    Not finding what you are looking for?
    HP OfficeJet G85 All-In-One InkJet Printer Logo

    74 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    Seeker5211
    Seeker5211

    Level 3 Expert

    1089 Answers

    kakima

    Level 3 Expert

    102366 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...