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Have you turned off the pc, unplugged the keyboard, is it a usb or is it a ps2.....does it have a flat end, or a round end when it plugs into your computer ?
If you have unplugged it and then re-connected it, have you turned it on ?
The numb lock is on the right side, press it and the keyboard should light up with a corresponding light.
What is the serial and model number on the keyboard...
Quebec Keyboard Kit
it should be a sticker underneath the keyboard.
For Quebec customers, a French-Canadian keyboard kit is available. The keyboard kit includes localized keyboard, documentation, and software.
It should have a cd for software that you may have to install to make the keyboard function correctly.
Good luck let me know if I helped you enough.