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Key won't turn deadbolt

I recently purchashed a Kwitset Smartkey deadbolt and handle (all in one package) from Home Depot in June 2009. After installing it we had no problems until yesterday. Now the deadbolt doesn't work with the key. It turns fine from the inside. Any idea as to what's going on and how to fix it? At first one of the original keys worked intermittently, but now none of the original or copies work at all. Inside knob turns fine, no problems

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Try using your smartkey to "rekey" the lock to the original key... there's really no reason to buy the smartkey system unless you change locks alot... they are meant for the apartment industry more than anything I believe... in any case, the smartkey system allows you to rekey the lock without removing it from the door... so, use the original key and use the smartkey to rekey it or select a different cut and key it to that key... should solve your problem.

Last resort... take it back to HD for replacement.

Posted on Sep 09, 2009

Testimonial: "Thanks, that's exactly what I did (before I read your response). I ended up buying another brand too. I'm disappointed in the quality of Kwikset."

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