Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson vaccume cleaner

Brush bar not rotating

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  • plimm Dec 10, 2007

    did all this belt ok but brush bar restricted movement in end bearings, cleaned out carefully and freed it off, seems ok now thank you

  • cohenmk Dec 26, 2007

    Cleaned debris from roller that was prohibiting it from turning. Now the belt has slipped off the roller and I cannot replace it. The belt is not broken, just out of place. Any suggestions?



    Thank you,

    Marilyn

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  • 372 Answers

Hi,

Remove sole plate by turning 3 plastic screws to unlock then pull plate off.
Check belt has not snapped.
If your machine is all floors with clutch check that selector knob on front side of machine goes to (D) or drive when you pull the handle back.
Let me know how you get on.

http://dysonmanuals.inc.io/

Chris.

Posted on Dec 10, 2007

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    How do I remove the dyson dc28 brush bar


    Hi there, it's Jack at Dyson.

    DC28's on/off button will flash to indicate an issue with your machine - it will also shut the brush bar off for protection. To check the cleaner head and brush bar for any issues, please follow the steps shown in our video guide. It's important to ensure there are no obstructions in the cleaner head, and that the brush bar is free of any threads or hair:


    Once you've done this, you should find the issue is resolved. It's important to note the brush bar will never rotate when the machine is standing upright, so recline it into the normal vacuuming position before testing it.

    If you continue to have difficulty after giving this a try, please contact us directly so we can provide further assistance. DC28's cleaner head is a complex assembly and the brush bar isn't designed to be removed by the user. Attempting to repair it could cause damage, and may void any remaining Dyson warranty coverage on your machine.

    You can reach the Dyson Support team by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Feb 24, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

    2 Answers

    Brush is not rotating


    Hi Barbara, it's Jack at Dyson.

    DC33's brush bar will only rotate when the vacuum cleaner is turned on and reclined into the normal vacuuming position, and the brush control is set to 'Carpets':

    brush-not-rotating-m43difmpidfjgfho0k5c5fgh-2-0.jpg

    If the vacuum cleaner is standing upright, or set to 'hard floors', the brush bar will not rotate.

    If you're confident the brush control is set correctly, but the brush bar won't rotate when the machine is turned on and reclined, please contact our experts directly so we can talk you through some further troubleshooting checks. If a repair is needed, we can also confirm if this is covered under your Dyson warranty.

    You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Dec 08, 2014 | Dyson DC33 Multi-Floor Upright Bagless...

    1 Answer

    Cleaner not picking up


    Hi Barbara, it's Jack at Dyson.

    I'm sorry to hear the brush bar in your machine isn't rotating. Please make sure that the brush control on the cleaner head is set to 'Carpets' rather than 'Hard floors', as the brush bar will not rotate when the machine is set to the Hard floors position.

    Please note, the brush bar will never rotate when the machine is standing upright, so make sure it's reclined into the normal vacuuming position before testing it. You might find our online Support guide useful when troubleshooting:

    http://www.dyson.com/support/dc07/dc07-animalus/diagnosis-root-menu/flo-dc07-gen-i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/redirect-to-flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on/flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on

    If you're still concerned about your machine after you've given this a try, please get in touch with us directly so our experts can provide some further advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Nov 17, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

    1 Answer

    My brush is not rotating


    Hi there, it's Jack at Dyson.

    I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

    I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

    If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Jul 21, 2013 | Dyson DC-33 MultiFloor Upright Vacuum...

    1 Answer

    I have removed the obstructions in the brush bar and the brushes still will not rotate. What else can I check?


    Hi Genie, it's Jack at Dyson.

    Once you've cleared any obstructions from around the brush bar and inside the cleaner head, you need to reset the machine. This is easy to do - just press the button in the red recess on the side of the cleaner head. It can help to use the eraser end of a pencil to press the button.

    The procedure is shown in the video below. The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.

    I hope this helps, but if you'd like any further advice please get in touch with us directly. You can reach our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Jan 25, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    The spin bar under the vaccum is not spinning anymore.


    Hi there,

    Sorry to hear about the problem you're having with your DC07. Please note the brushbar will not rotate when the cleaner is standing in the upright position, or if you've used the brush control to turn it off.

    To check the brush control is set to the correct position, please refer to the user manual supplied with your cleaner. In case you don't have yours to hand, here is an online copy:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf


    If you have the cleaner reclined in the vacuuming position with the brush control set to 'ON', and the brushbar is still not turning, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting steps over the phone, and provide the assistance you need.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 23, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    Dyson 18 slim the rotating brush bar will not rotate. Was working fine until I got the edge of a tablecloth caught in the brush, pulled it out ok but now the brush will not rotate fast, but will rotate by...


    If the DC18 has a proteted belt then it will have to be replaced by a Dyson engineer or repairer. If the cleaner has a removable sole plate where the beater bar is then remove it and replace the belt - sounds like the belt has snapped and needs to be replaced. if your DC18 is still relatively new it should still be under guarantee.

    Mar 25, 2009 | Dyson DC18 all floors Bagless Upright...

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