Question about Philips 42PF9631D 42 in. Plasma Television

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PIP problems Philips model 42PF9631D/37.

I have a 42" Philips model 42PF9631D/37. When I try and use the picture in picture feature, a black box appears in the upper left and it says "Source Not Available" in the upper right. I am using HDMI cables in both my Cable Box and Blu-Ray player. How do I set this up to work correctly. I haven't been able to get any assistance from the users manual.- Now

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  • John Morganti May 11, 2010

    Have you performed the source selection setup as described on page 22 of:
    http://www.p4c.philips.com/files/4/42pf9...

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If you have a cable box and run it thour the cable box it will not work. cable befor the cable box you can do it put a spirer on the line be for the box run one to cable box 2 to the tv ant1 ant2 that is the way you can do it.

Posted on Sep 09, 2009

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I got a model 27F485 from a bar that closed. Great picture but after a couple minute a black box appears at the bottom of the screen. Looks almost like a PIP but nothing in it. How do I get rid of


Look in the set menu under closed captions, there will likely be a setting there for "TEXT" IF FOUND SWITCH IT TO OFF.

This is a feature a lot of sets had for books etc viewed but was never really used---the result a black box on the screen.

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It is either the PIP (picture in picture) feature or more likely the TEXT feature in the closed caption area in the menu is engaged.

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SOUND BUT NO PICTURE - Philips 42PF9631D 42 in.


Unplug the box's power cord for 5 minutes and wait for it to reset, plug it in, wait another 3 minutes for the box to reboot, then power up the box. If that doesn't fix it then you might have to call your satellite/cable company.

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1 Answer

A black box in the top left corner of the screen


Make sure that the PIP (Picture in picture) function is disabled.

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Hi LEE,
I just went over the specs on the 42PFL5603D. It doesn't have PIP. I'm sure the guy in the shop was confused with another TV.
There is a software upgrade for that model TV. It wouldn't give you PIP. But, It will fix some of the problems they are have with the TV right now.
Hope I answered your questions.

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1 Answer

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Does you 9631 have 2 HDMI ports ? And are u trying to use both HDMI ports at once trying to use the pic in pic feature ? The processor might not be able to process both HDMI signals at once. Try using the tuner (a tv channel and a AV connection ) and see if you have the same problem).

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I have the same problem so it would be helpful to know if you've resolved this issue....

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1 Answer

Phillips model 42PF9631D/37 Plasma TV PIP Setup


Hello, please try this link: http://www.p4c.philips.com/na4/4/42pf9631d_37b/42pf9631d_37b_dfu_aen.pdf Best regards, Arpi

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