1. Turn machine OFF and unplug electrical cord from wall or power strip.
2. Turn ON printer without the power cord plugged in (this will discharge the power capaciter in the printer).
3. Plug electrical power back in and turn on printer...
4. It should have reset.
Another possibility:
The scanner arm has the physical "lock" switch in the locked possition. Turn OFF printer and move the switch to the unlock position. Turn on printer.
This switch is for whenever the printer is moved to a different location and will protect the scanning bar.
Hope this helps!
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