Question about HP OfficeJet G85 All-In-One InkJet Printer

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Readoout says readout says "scanner malfunction. turn machine off and back on to reset. which, of course, doesn't work.

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1. Turn machine OFF and unplug electrical cord from wall or power strip.
2. Turn ON printer without the power cord plugged in (this will discharge the power capaciter in the printer).
3. Plug electrical power back in and turn on printer...
4. It should have reset.

Another possibility:
The scanner arm has the physical "lock" switch in the locked possition. Turn OFF printer and move the switch to the unlock position. Turn on printer.
This switch is for whenever the printer is moved to a different location and will protect the scanning bar.

Hope this helps!

Posted on Sep 09, 2009


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