Question about Acer Aspire 7720 Notebook

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Computer randomly shuts down in Safe Mode only

My HP pavillion notebook has started shutting down in Safe Mode. It is fine in Windows XP and also fine when I boot to an operating system on a CD (Ultimate Boot CD.)

When I try to do anything in Safe mode it shuts down after a few minutes of running. The fan runs on high and the computer seems very hot as well (but was not in Windows.)

I am worried that I won't have safe mode when I need it. I am also worried that this is a serious motherboard or hardware problem. I have run hard drive and ram tests and they are in good shape. I have done a check disk and tried every possible bios setting. No luck.

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  • gggirlgeek Sep 10, 2009

    Yes, I was thinking it might be the GPU as well. It runs really hot in my system. I may have to take it apart and clean it out I think.

    This system is my life and the warranty is up so I take meticulous care of it. Potential serious problems worry me.

    Avoiding safe mode is NOT a solution. Give me a break.

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I can't think of any reason why you would want to run in safe mode except if the computer crashes your system. If you have a heat problem in safe mode it is shutting down to protect you CPU and GPU which are two things you won't want to replace. If you are over clocking you CPU that could cause this problem as the power management system is not active in Windows when you run safe mode. If your system is under warranty and you are concerned about this problem ask them to do a warranty repair. If it's not under warranty you can take it to Best buy and explain the problem and ask for a PC health check. Last I heard they were still doing those for free. At this point though I would avoid running the PC in Safe Mode

Posted on Sep 09, 2009

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Hi,

Are you able to get the machine working in normal mode ??
If you cant, try this :--

click start - run - type msconfig - click on boot.ini tab on the top and ensure no options are checked like /safeboot etc.
clear all if any of them are checked.
Click Ok.It'll ask you to restart your PC so restart.

Once you come back to desktop, notice computer behaviour.
If it again does the same thing, ensure that you dont have any expired version of antivirus software. If you do, remove it.

restart and notice computer behaviour again.
Hope it helps !!
Awaiting response.
Thanks

Posted on Sep 08, 2009

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