The easy empty cup worked the first few times after I purchased the "Altima" style vac. Now, I slide the relaese mechanism to the Left like the instructions say, it becomes loose, but not loose enough to remove! The only way to get this easy empty cup out is by trying to pull it out, then the plastic will break. What a horrible design for this vac. I hope the engineers read this and figure out what not to do next time. I'm not happy with the quality of this product...
The dark gray plastic slide is separate from the Easy Empty Cup. Just slide the release tab all the way to open position, and then pull the Easy Empty Cup straight up.
With a little effort, the cup will dislodge from the dark gray plastic platter.
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I have a similar model but I believe the solution would be the same. My dirt cup wasn't coming out after turning the lever so I wedged a butter knife between the clear dirt cup and the grey plate under it and pried the two apart. With the knife pushed in between the two pieces came apart easily. Now the cup slides out with no problem.
As you vacuum, dirt and debris are deposited in the Dirt Cup
while air passes through the filter before being returned to
the room. This process enhances the vacuum path while
dramatically reducing dust, dirt, and potential allergens from
the air you breathe. Replacing the filter periodically enhances
vacuum power and air quality. To replace the filter:
1. Remove the Dirt Cup.
2. Grasp the filter frame and pull it straight from the Cup.
Empty the Cup.
3. Replace the filter. Push new filter into place at the top of the
Cup, place the small tab at the bottom of the Cup into the
slot at the bottom of the Canister cavity, then press the upper
portion of the Cup into place until the lock button snaps
into place. Use only BISSELL Style 6, #32047 Filters
[package of 2] in your BISSELL EASY VAC™ Model 3101-0.
4. EASY VAC™PLUS Model #3102-0 features a high efficiency
3M Filtrete™ Filter. To keep your cleaner operating at peak
efficiency and to remove irritating allergens from your
home, you should change the FILTRETE™ filter every six
months. Use only BISSELL Style 6, #32046 Filters [package
of 2]. The cup-shaped filter lifts out from the top of the
Dirt Cup, and the new one fits into place.
You may purchase these filters
BISSELL Consumer Services
Monday - Friday 8 a.m. — 7 p.m. EST
Saturday 9 a.m. — 2 p.m. EST
or from the BISSELL website —
If it smells hot, then there's a strain on the motor no doubt about it. Check the suction channel behind the sole plate and remove all of the hoses to check for a clog. It could well be that there is a clog inside the machine after the dust channel from the beater bar and before the main hose assembly goes into the bin. Usually a wire brush or just a blunt stick can remove clogs but please be gentle.
Belt replacement on the Altimas occur on top of the hood, look for crosshead screws on the left hand side and then possibly on the other side where the pedal release is. Also there may be two crosshead screws on the front where the top of the beater bar housing is on either side.
The dust cup has a small gray tray that appears to be part of the cup, but is not. I made the same mistake also and almost broke the stupid thing trying to get it out. Simply push the lock to the left to unlock. Gently lift the dust cup and not the gray tray and the cup will slide out easily.
I experienced the same problem of being unable to remove the dust cup. Inspection of the dust cup appeared to indicated two tabs on the bottom of the dust cup preventing it from sliding straight out as illustrated in the instructions. However, after much fiddling, I assumed that the dust cup with the tabs was probably a slightly different part than actually intended for that particular model (2996avr) and so decided to force the cup out, reasoning that if the tabs broke in the process, that was necessary for removal of the cup anyway, and therefore not detrimental.
HOWEVER, upon forcing the cup out, the cup broke away from a plate upon which it is designed to sit. The cup had apparently become stuck to the plate after much use without sufficient care and cleaning. The plate is what the tabs are attached to, and so by breaking the cup free of the plate, the tabs were not an issue, and the cup easily slid in and out of the housing, as intended. It was also observed, upon removal of the cup, that there is a very slight lip on the front of the plate to secure the cup in the proper position; this would likely act as an additional hinderance if the cup was also stuck to the plate by old cemented grime.
Don't bother emptying it. It just clogs, brush won't turn, won't even vacuum up a staple on low pile - office-type carpet. The filters clog, the cup clogs, and frankly, your time is worth more than the $50-75 to replace this vacuum.