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Missing letters on dell laptop

We just purchased a new dell laptop for my college daughter and are having the same problem. Dell said it was not a hardware problem but a software problem and to help with it we had to purchase the software support for $290.00. Please let me know if you were able to fix your problem - do not feel like spending another $290.00 when the computer cost $600.

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  • James Young May 11, 2010

    Please be more specific on when the problem occurs. I see you reference to having the same problem but when your message posted it posted between and Printer issue and a battery issue. If the problem only occurs in 1 specific application program then it is an issue with the application. Since your daughter is in college you also have the use of the College Computer Lab who might be able to assist her with the problem.

  • Roberta Smith
    Roberta Smith May 11, 2010

    do you mean that the letters when struck are coming up as numbers ? robert

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What lettres are missing see if you are not able type the number like 123 that is you have to enable by pressinf num lock button with the combination of FN button.

Posted on Sep 09, 2009

  • 1 more comment 
  • mukhtar21 shaikh
    mukhtar21 shaikh Sep 09, 2009

    what lettres are missing see if you are not able type the number like 123 that is you have to enable by pressinf num lock button with the combination of FN button.

  • mukhtar21 shaikh
    mukhtar21 shaikh Sep 09, 2009

    what lettres are missing see if you are not able type the number like 123 that is you have to enable by pressing num lock button with the combination of FN button.

  • mukhtar21 shaikh
    mukhtar21 shaikh Sep 09, 2009

    what lettres are missing see if you are not able type the number like 123 that is you have to enable by pressing num lock button with the combination of FN button.

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