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As I previously posted in my initial email, my keyboard's 12 side buttons, 6 on each side, with special functions, are no longer operative. IThis is a HP 6234 Pavilion desktop. I have used computers since 1981, so I do have some idea of what I am doing. I have gone to Control Panel - keyboard's - no help; I have restored to an earlier date. The buttons are very useful, and used to work. David Johnson

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  • David Johnson Sep 08, 2009

    The previous answer from "parrotheaad" was useless boilerpolate. The computer is quite new. As any expert would know, they know come with OS already installed on the hard drive. i do not have a CD to reinstall.

    Unless I see a better response, I am thoroughly disappointed. dtj

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Hi, David.

Unfortunately, I am only able to see this Email, not any previous.

But, based on your description, it sounded like your system could have had Spyware, but since you used System Restore, your OS is probably OK.

Have you tried connecting your keyboard to another desktop to see if the keyboard is faulty ??

Also, try upgrading the keyboard software via Device Manager.

Hope this helps.

Posted on Sep 08, 2009

  • NinaE Sep 09, 2009

    Hi, David.

    I found this additional help on the HP site:

    http://h10025.www1.hp.com/ewfrf/wc/docum...

    Apparently, HP and Compaq keyboards use special software (kbd.exe) in addition to the normal
    keyboard drivers that come with Windows. This software provides extra
    functionality for the extra multimedia keys, Internet keys, and the volume
    control (on some keyboards).

    Again, hope this helps.

    Nina


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Can you remember if you downloaded or installed a file around the time the device stopped working correctly? There are only a couple of things that will do this and that is software and hardware. If we want to rule out windows, attach another keyboard and see if everything works or hook that keyboard up to a laptop or something and see if it works on another system. Sometimes going through the system restore just to examine the restore points to see if windows snuck an update in on you that might have gummed up the works....does the keyboard have a driver disc and can that device be updated from its support site...maybe there is a drivers download you can do to bring it back to life. Last but not least mayve the thing wore out...after all it is electronic and is basically one big vircuit with manual inputs...maybe something let go in it....but if you can test it on another rig then you'll have your answer to that. Good luck to you.

Posted on Sep 08, 2009

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